My friends and I had an amazing stay at The Fairmont. I was there to celebrate my birthday and was upgraded to a room with a view. The front desk was also kind enough to comp me a bottle of proseco. The hotel is looks really nice and has great amenities. It's location downtown was also convenient.
Dear Nobaseki
Thank you for choosing Fairmont Austin to celebrate such a special occasion! It was our absolute pleasure to host you and your friends, and we are thrilled to hear that your stay was nothing short of amazing.
We are delighted that you enjoyed the room upgrade with its breathtaking view and that the bottle of prosecco added an extra sparkle to your birthday celebration. Our team takes great pride in going above and beyond to make moments like these truly memorable.
It is also wonderful to know that you appreciated our elegant property, exceptional amenities, and convenient downtown location. Your kind words inspire us to continue delivering the impeccable service and luxurious experiences that make every guest feel truly celebrated.
We hope to welcome you back for more unforgettable moments in the future. Please don't hesitate to let us know if there’s anything we can do to make your next stay even more exceptional.
Best regards,
Shalton Mahosi
Guest Experience Coordinator
AUS.GuestExperience@Fairmont.com
I was able to attend a conference with my wife in Austin and we stayed at this property. Check in went smoothly and the staff at the desk were polite and accommodating. The amenities were excellent and included two robes for us and plenty of towels. The HVAC worked well and house keeping was very fast and efficient. The shower was really nice with TONS of extra hot water! The only negatives we found was that a regular coffee maker or Keurig was not available in our room (they had one of the Nespresso machines and we both find that product is too strong for our taste) and there was not a mini fridge in our room. We did dine at both the Good Things Market, Lobby Bar, and Garrison dining room and were very pleased with the service and the menu items. The elevators were quick and efficient as well. My wife enjoyed a spa service and I a day pass. The spa personnel were polite, professional, and ever-so welcoming. The Valet was also quick and professional and kept me informed via text when our vehicle was on the way and ready. We would definitely stay there again.
Dear Flugel911
Thank you for sharing your splendid experience with us. It was a privilege to host you and your wife during your conference in Austin, and we are delighted that so many aspects of your stay brought you joy and comfort.
From the seamless check-in process to the thoughtful service of our front desk team, it is wonderful to know that your stay was off to a perfect start. We are thrilled that our plush robes, ample towels, efficient housekeeping, and indulgent shower facilities contributed to your relaxation. Your mention of our dining venues—Good Things Market, the Lobby Bar, and Garrison—fills us with pride, as does your appreciation of our tranquil spa and attentive valet service.
We sincerely appreciate your feedback regarding the in-room coffee setup and the absence of a mini fridge. We understand how important these details can be for an ideal stay. While our rooms feature Nespresso machines, which we hope many of our guests find enjoyable, we are always happy to provide additional options or accommodations. Additionally, we do offer mini fridges upon request, and we would be delighted to arrange one for your room during your next visit.
Knowing that you would choose to stay with us again is the greatest compliment we could receive. Should your travels bring you back to Austin, please do not hesitate to share your preferences with us in advance so we can ensure your stay is nothing short of perfection.
Best regards,
Shalton Mahosi
Guest Experience Coordinator
AUS.GuestExperience@Fairmont.com
The service and guest care is second-to-none. From check-in to in-room dining, the staff genuinely care about making you feel welcome. I have a food allergy, and having the dining staff proactively ask about allergies was incredibly considerate.
Keep an eye out for Adrian at the front desk. He was warm and inviting, he helped me quickly re-enroll in my Accor account, and made some top-notch dining recommendations. Local insight like that is invaluable.
Dear 585dustina,
Thank you for your thoughtful review and for highlighting the exceptional service you experienced at Fairmont Austin! We’re delighted to know that our team’s genuine care, from check-in to dining, made you feel truly welcome. Addressing food allergies proactively is a priority, and we’re glad it contributed to your comfort.
Adrian will be thrilled to hear your kind words about his warm hospitality and helpful dining recommendations. Local insights are such a special touch, and we’re so pleased they added to your stay. We look forward to welcoming you back for another seamless and memorable visit!
Best regards,
Shalton Mahosi
Guest Experience Coordinator
Tanya is the best for a facial! She’s knowledgeable and personable. I’ve been going to the Fairmont spa for years and it has never disappointed me. It’s truly a relaxing experience and I recommend blocking a few hours of your day to explore the amenities.
Dear christinajJ4969VN,
Thank you for your glowing review of the Fairmont Spa! We’re thrilled to hear that you’ve had consistently wonderful experiences over the years. Tanya will be delighted to know how much you appreciate her expertise and personable approach. It’s fantastic to know that our relaxing environment and amenities continue to exceed your expectations. Thank you for your recommendation—we look forward to welcoming you back for many more rejuvenating visits!
Best regards,
Shalton Mahosi
Guest Experience Coordinator
This was my first time in Texas, also my first time at a Fairmont. The Austin Fairmont is clean and new. The sleeping rooms are well appointed. But what really stood out was the friendly staff.
I especially appreciated the hospitality in the Gold Lounge. One staff member really made my husband and I feel at home, Jesse Mower. We enjoyed seeing him every time we visited the lounge and found out we have a lot in common, we are both from the same state!
It’s people like Jesse, that can really enhance your visit.
Dear eventiuml
Thank you for sharing your wonderful experience with us! We’re delighted to hear that your first visit to Texas and our property was so memorable. It’s especially heartwarming to know that our team, particularly Jesse in the Gold Lounge, made such a positive impression and helped you feel right at home.
We’ll be sure to share your kind words with Jesse—he will be thrilled to know his hospitality enhanced your stay and created a meaningful connection. Guests like you inspire us to continue providing exceptional service.
We look forward to welcoming you and your husband back for another amazing visit!
Best regards,
Shalton
Guest Experience Coordinator
