Dear Halanr226,


First and foremost, please accept our most sincere apologies for the disappointing experience you encountered during your recent stay at the Fairmont Austin. We deeply regret that your visit did not meet the high standards we pride ourselves on providing, and we fully understand how frustrating it must have been to face these challenges after having enjoyed many stays with us in the past.

It is certainly concerning to hear that the room you had booked was not available upon your arrival, and we can only imagine how inconvenient this must have been. We do take matters such as this very seriously and understand that this situation, compounded by the delays in preparing your room and the apparent inconsistency in rates, has understandably left you feeling disheartened.

We would very much appreciate the opportunity to connect with you directly to discuss your experience in more detail. Your feedback is invaluable, and we are committed to addressing your concerns with the urgency they deserve. To facilitate this, please feel free to reach out to us at aus.guestexperience@fairmont.com. Rest assured, we will keep a close eye out for your email and respond promptly to ensure your concerns are fully heard and resolved.

Once again, we apologize for the inconvenience and the lack of follow-up following your complaint. It is clear that we have fallen short of the expectations you rightly hold for us, and we are grateful for your patience as we strive to better ourselves in the future.

We do hope that we may have the privilege of welcoming you back to Fairmont Austin and providing the exceptional experience you’ve come to expect from us.

Warm regards,

Guest Experience

Fairmont Austin

Dear Georgette B,


Thank you for taking the time to share such wonderful feedback. We are absolutely delighted to hear that your experience at the Fairmont Austin was both memorable and enjoyable during your business trip. It is our utmost priority to ensure that every guest feels welcomed and well taken care of, and we are thrilled that our team’s friendliness, as well as the quality of our dining offerings, enhanced your stay.

We look forward to the pleasure of welcoming you back on your next visit to Austin, where we will continue to strive for excellence in making each moment as exceptional as the last.

Warm regards,

Guest Experience
Fairmont Austin

Dear ReneeW4,

Thank you for your glowing review! We are absolutely thrilled to hear that your stay at the Fairmont Austin was nothing short of exceptional. It’s wonderful to know that every detail—from check-in to the spa, and even the design of our hotel—met your expectations. Our team takes great pride in delivering a warm and personalized experience, and we are delighted that you felt truly special throughout your stay.

We are so pleased you had the opportunity to enjoy the spa, Revue, and our beautiful pool area. Your recommendation means the world to us, and we’re overjoyed that you found our amenities to be as luxurious and relaxing as we hope them to be.

Thank you again for choosing us for your getaway. We look forward to welcoming you back soon for another unforgettable experience.

Warm regards,

Guest Experience
Fairmont Austin