The Fairmont is located in a great area for walking to restaurants and entertainment. The hotel is extremely nice. The place was spotless. The staff was very helpful. They are managing the COVID guidelines well, balancing compliance and the comfort of their guests very well. I highly recommend a visit!
Good morning Ryan092020,
We could not be happier reading your amazing review and receiving this perfect rating. We are thrilled that you had such a pleasant experience with us and that you felt as safe as you did and that our staff and sanitation protocols made you feel that way.
Thank you again for your valuable patronage. We look forward to welcoming you back soon at Fairmont Austin.
Kindest regards,
Eglantine Plumerand
Guest Experience Director
Perfect option for family travel. Great hotel! The restaurant is good but pricey for the portions. Lots of places to eat around walking distance. The area pool is really nice. The hotel is being adapted for COVID 19.
Good morning ArielaW5878DF,
What a pleasure to hear that you had real quality time while staying with us at Fairmont Austin!
The comfort and satisfaction of our guest is our highest priority and we are so glad to receive your gracious feedback.
Know that we continuously work to keep our pricing in line with our surrounding food and beverage market while we maintain our commitment to uphold the luxury experience our outlets have come to be well known for.
Thank you again for your stellar rating. We cannot wait to see you in Austin again soon.
Kindest Regards,
Eglantine Plumerand
Guest Experience Director
Our family of four (two kids) came to the Fairmont for a staycation. We had a great time, hotel is very clean and everyone is nice and helpful. Our kids did not want to leave at all!! We will be back very soon.
Good morning Ilyv04,
The memories made on family vacations are irreplaceable and can last a lifetime. We are so glad that your entire family had such a successful vacation while staying with us here at Fairmont Austin.
Thank you so much for taking the time to share such wonderful feedback as this encourage us to always improve our offer.
We hope to host you again very soon for another relaxing stay here in in Austin
Kindest Regards,
Eglantine Plumerand
Guest Experience Director
Everything was amazing service, room, restaurant, only down part was the pool it was way too cold. Down part the hotel windows aren’t dark enough to the point we saw a couple as well as my kids having sex on the window while we were at the pool. Other than that beautiful hotel and great service.
Good morning Chrisp123452020,
Thank you so much for taking the time to share your feedback and this perfect rating after your recent family vacation.
We are so glad that you enjoyed your stay with us and that our team took such good care of you.
We are grateful for your kind insights about the pool. Your feedback is essential to our success and this will definitely allow us to improve our offer.
We hope to host you again soon for another relaxing and luxurious vacation in Austin.
Kindest Regards,
Eglantine Plumerand
Guest Experience Director
We were so impressed the staff was amazing and we will not be stay any other hotel when we come to austin. It was so beautiful. They had an crib in the room wait for my 10 month old with her own travel set and stuffed animal she loved.
Good afternoon Beeniedee,
How wonderful that you had such a pleasant time while at Fairmont Austin!
We are thrilled that our team took such good care of your and your family and that your daughter enjoyed our genuine attention.
It will be my pleasure to share your compliments regarding our engaging service with all my colleagues.
We eagerly look forward to welcoming you soon among us.
Kindest regards,
Eglantine Plumerand
Guest Experience Director
