Our family of four (two kids) came to the Fairmont for a staycation. We had a great time, hotel is very clean and everyone is nice and helpful. Our kids did not want to leave at all!! We will be back very soon.
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arielaW5878DF
Quality time
Review of Fairmont Austin
Reviewed 22 Sept 2020
Perfect option for family travel. Great hotel! The restaurant is good but pricey for the portions. Lots of places to eat around walking distance. The area pool is really nice. The hotel is being adapted for COVID 19.
Date of stay: September 2020Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eglantine Plumerand, Guest Services / Front Office at Fairmont Austin, responded to this review
Responded 29 Sept 2020
Good morning ArielaW5878DF,
What a pleasure to hear that you had real quality time while staying with us at Fairmont Austin!
The comfort and satisfaction of our guest is our highest priority and we are so glad to receive your gracious feedback.
Know that we continuously work to keep our pricing in line with our surrounding food and beverage market while we maintain our commitment to uphold the luxury experience our outlets have come to be well known for.
Thank you again for your stellar rating. We cannot wait to see you in Austin again soon.
Kindest Regards,
Eglantine Plumerand
Guest Experience Director
What a pleasure to hear that you had real quality time while staying with us at Fairmont Austin!
The comfort and satisfaction of our guest is our highest priority and we are so glad to receive your gracious feedback.
Know that we continuously work to keep our pricing in line with our surrounding food and beverage market while we maintain our commitment to uphold the luxury experience our outlets have come to be well known for.
Thank you again for your stellar rating. We cannot wait to see you in Austin again soon.
Kindest Regards,
Eglantine Plumerand
Guest Experience Director
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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4,002 - 4,007 of 6,518 reviews
ilyv04
San Antonio, Texas
11
Date of stay: September 2020
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eglantine Plumerand, Guest Services / Front Office at Fairmont Austin, responded to this reviewResponded 30 September 2020
Good morning Ilyv04,
The memories made on family vacations are irreplaceable and can last a lifetime. We are so glad that your entire family had such a successful vacation while staying with us here at Fairmont Austin.
Thank you so much for taking the time to share such wonderful feedback as this encourage us to always improve our offer.
We hope to host you again very soon for another relaxing stay here in in Austin
Kindest Regards,
Eglantine Plumerand
Guest Experience Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chrisp123452020
Houston, Texas
13
Everything was amazing service, room, restaurant, only down part was the pool it was way too cold. Down part the hotel windows aren’t dark enough to the point we saw a couple as well as my kids having sex on the window while we were at the pool. Other than that beautiful hotel and great service.
Date of stay: September 2020
Review collected in partnership with this hotel
Ask chrisp123452020 about Fairmont Austin
3 Thank chrisp123452020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eglantine Plumerand, Guest Services / Front Office at Fairmont Austin, responded to this reviewResponded 30 September 2020
Good morning Chrisp123452020,
Thank you so much for taking the time to share your feedback and this perfect rating after your recent family vacation.
We are so glad that you enjoyed your stay with us and that our team took such good care of you.
We are grateful for your kind insights about the pool. Your feedback is essential to our success and this will definitely allow us to improve our offer.
We hope to host you again soon for another relaxing and luxurious vacation in Austin.
Kindest Regards,
Eglantine Plumerand
Guest Experience Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beeniedee
11
We were so impressed the staff was amazing and we will not be stay any other hotel when we come to austin. It was so beautiful. They had an crib in the room wait for my 10 month old with her own travel set and stuffed animal she loved.
Date of stay: September 2020
Ask Beeniedee about Fairmont Austin
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eglantine Plumerand, Guest Services / Front Office at Fairmont Austin, responded to this reviewResponded 22 September 2020
Good afternoon Beeniedee,
How wonderful that you had such a pleasant time while at Fairmont Austin!
We are thrilled that our team took such good care of your and your family and that your daughter enjoyed our genuine attention.
It will be my pleasure to share your compliments regarding our engaging service with all my colleagues.
We eagerly look forward to welcoming you soon among us.
Kindest regards,
Eglantine Plumerand
Guest Experience Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lindseyarl
Simi Valley, California
11
Our first time in Austin was wonderful and memorable due to the exceptional hospitality at the Fairmont. We will definitely be staying here again. We can’t wait to come back. Pool service was wonderful. Amenities were great and food was superb!
Date of stay: September 2020
Review collected in partnership with this hotel
Ask lindseyarl about Fairmont Austin
1 Thank lindseyarl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eglantine Plumerand, Guest Services / Front Office at Fairmont Austin, responded to this reviewResponded 22 September 2020
Good afternoon Lindseyarl
A massive thank you for this " Excellent" review. We could not be happier with your feedback about our first stay with us here in Austin and we are delighted that you had such a wonderful time.
We look to host you again soon for another luxurious and relaxing time in Texas.
Kindest Regards,
Eglantine Plumerand
Guest Experience Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bburks62
Lake Charles, Louisiana
12
We had to evacuate hurricane Laura. Our whole family dogs and all we were accepted with open arms. Excellent service. The rooms were clean. Beds were beyond comfortable. I would recommend this hotel to everyone!!!
Date of stay: August 2020
Review collected in partnership with this hotel
Ask bburks62 about Fairmont Austin
1 Thank bburks62
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eglantine Plumerand, Guest Services / Front Office at Fairmont Austin, responded to this reviewResponded 22 September 2020
Good afternoon Bburks62,
First of all we are trully sorry that you an your family had to go through this evacuation and we truly hope that you have not been to impacted by hurricane Laura.
At Fairmont Austin, we understand that your dogs are just as much a part of the family as other members and we are glad we could welcome all your family on such a difficult occasion.
Thank you for taking the time to share your wonderful feedback and we hope to welcome you back again at another and better occasions.
Kindest regards,
Eglantine Plumerand
Guest Experience Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC