We had to evacuate hurricane Laura. Our whole family dogs and all we were accepted with open arms. Excellent service. The rooms were clean. Beds were beyond comfortable. I would recommend this hotel to everyone!!!
5,349
611
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125
lindseyarl
Simi Valley, CaliforniaExcellent!
Review of Fairmont Austin
Reviewed 20 Sept 2020
Our first time in Austin was wonderful and memorable due to the exceptional hospitality at the Fairmont. We will definitely be staying here again. We can’t wait to come back. Pool service was wonderful. Amenities were great and food was superb!
Date of stay: September 2020Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with this hotel
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Eglantine Plumerand, Guest Services / Front Office at Fairmont Austin, responded to this review
Responded 21 Sept 2020
Good afternoon Lindseyarl
A massive thank you for this " Excellent" review. We could not be happier with your feedback about our first stay with us here in Austin and we are delighted that you had such a wonderful time.
We look to host you again soon for another luxurious and relaxing time in Texas.
Kindest Regards,
Eglantine Plumerand
Guest Experience Director
A massive thank you for this " Excellent" review. We could not be happier with your feedback about our first stay with us here in Austin and we are delighted that you had such a wonderful time.
We look to host you again soon for another luxurious and relaxing time in Texas.
Kindest Regards,
Eglantine Plumerand
Guest Experience Director
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (6,501)
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bburks62
Lake Charles, Louisiana
12
Date of stay: August 2020
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eglantine Plumerand, Guest Services / Front Office at Fairmont Austin, responded to this reviewResponded 22 September 2020
Good afternoon Bburks62,
First of all we are trully sorry that you an your family had to go through this evacuation and we truly hope that you have not been to impacted by hurricane Laura.
At Fairmont Austin, we understand that your dogs are just as much a part of the family as other members and we are glad we could welcome all your family on such a difficult occasion.
Thank you for taking the time to share your wonderful feedback and we hope to welcome you back again at another and better occasions.
Kindest regards,
Eglantine Plumerand
Guest Experience Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
John95628
Sacramento, California
3342
We stayed here two nights in September 2020. They seem to be handling Covid issues well. An employee takes the temperature of each guest as they arrive. The positives are that this is hotel is new and beautiful. The pool is large, modern, well designed and has a great 7th floor view of the city. The main lobby is large. I appreciated two banks of elevators - there was never much of a wait. The room is modern and colorful, more trendy than cozy.
The negatives are that the hotel is a bit far from everything on foot. There are two restaurants within a few blocks, plus an IHOP a block away. But Starbucks, or a drug store, or liquor store are too far by foot. Another negative is the parking: $49 valet, or $39 self parking per day. We had a bad experience in the bar when we ordered drinks, and after 30 minutes of waiting were told the bartender was on his lunch break. And the next morning, $5.95 for a small milk. I think this hotel is more ideal for businessmen and businesswomen, than families or tourists.
Date of stay: September 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eglantine Plumerand, Guest Services / Front Office at Fairmont Austin, responded to this reviewResponded 22 September 2020
Good afternoon John95628,
First of all thank you for selecting Fairmont while visiting Austin.
The health and Safety of our guests and colleagues is our # 1 priority, especially during these unprecedented times, therefore thank for sharing how much you appreciate our safety protocols and our facilities while we are still able to ensure everyone is easily able to social distance in a very fun environment.
With regards to your comments on the hotel location, we are sorry that you could not take full advantage of the surrounding of the hotel as we are only few minutes away from Lady Bird lake, the famous sixth street. Our concierge team would be more than happy to highlight all the activities and dinning options that are within a walking perimeter.
We also propose packages which includes self parking options and are at your disposal should you require further information on those special offers.
We thank you for your feedback and look forward to the opportunity of welcoming you back among us.
Sincerely,
Eglantine Plumerand
Guest Experience Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DR0915
11
Staff was friendly, everything was clean and pristine, no complaints whatsoever. Fairmont always provides a nice luxurious experience. Asked for an extra towel, they brought us up 5. Big fitness center that’s cleaned regularly. Nice bar to grab a drink downstairs. Most comfortable beds I can imagine. Love the Nespresso machine.
Date of stay: September 2020
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eglantine Plumerand, Guest Services / Front Office at Fairmont Austin, responded to this reviewResponded 22 September 2020
Good afternoon,
How rewarding it is for the entire Fairmont Austin team to read your wonderful review!
We would like to wholeheartedly thank you for taking the time to share your amazing feedback and insights on your recent stay with us. We are thrilled that you enjoyed our genuine service, generous care and our comfortable rooms.
We cannot wait to welcome you again for another perfect stay here in Austin.
Kindest Regards,
Eglantine Plumerand
Guest Experience Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
376kristinas
1417
We celebrated by birthday weekend in Austin and stayed at this beautiful hotel. It is quite new and modern yet still very refined and not stuffy. Our room was on a high floor which allowed us to overlook the adorable bungalows below which are fun bars and restaurants. The room was spacious with high ceilings and a very comfortable bed. The bathroom was what really sold me on this hotel- it's AMAZING! The bath amenities are from La Labo and smell wonderful. The stand up shower is the size of 1.5 standard walk in's with a square shape design. Beautiful marble counter-top and separate toilet room. The lobby was bright and much like a modern museum with beautiful decor everywhere you looked. Wonderful customer service as well. A real gem in Austin.
Date of stay: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eglantine Plumerand, Guest Services / Front Office at Fairmont Austin, responded to this reviewResponded 22 September 2020
Good afternoon 376kristinas,
It is always an honor to play a part in our guests’ important life milestones at the Fairmont Austin, and we thank you for choosing to spend your birthday at our property.
We are so flattered to be your "real gem in Austin". Your review means so much to us and we are excited to share it with our wonderful team.
We are glad to have provided the backdrop for the creation of so many unforgettable memories and hope to have the opportunity to accommodate you again on your next special event or celebration
Kindest Regards,
Eglantine Plumerand
Guest Experience Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
shaydasabet
11
My husband and I stayed at the Fairmont after our wedding for two evenings (our "honeymoon", essentially). We had booked our suite far in advance (about 4 months ahead), notifying the hotel manager that we are spending our wedding night at their hotel and asking for certain amenities, such as a suite with a bathtub, but when we arrived they didn't have the room we requested available. Moreover, my sister had ordered a number of room service snacks and meals to be prepared in the room before our arrival. Some of the order arrived late (after we checked in) and the rest of the order arrived incorrectly.
Other small inconveniences included the TV's chromecast not working, questionable COVID19 procedures and safety assurances, and it was clear that non-hotel guests were using the pool. Finally, when checking out, they tried charge us for a number of extra (bottled water we didn't use, overcharge for an upgrade, etc).
In general, we were surprised by the lack of attention to detail and the poor service we received, considering how many times we informed them that this is our honeymoon. We expected more from such a high quality brand.
Date of stay: September 2020
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eglantine Plumerand, Guest Services / Front Office at Fairmont Austin, responded to this reviewResponded 30 September 2020
Good afternoon Shaydasabet,
We are deeply concerned to hear about your experience and would like to gain further insight about your stay. Guest feedback is essential to our success, and we kindly invite you to respond to our private message.
We look forward to talking with you.
Sincerely,
Eglantine Plumerand
Guest Experience Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC