Staff was friendly, everything was clean and pristine, no complaints whatsoever. Fairmont always provides a nice luxurious experience. Asked for an extra towel, they brought us up 5. Big fitness center that’s cleaned regularly. Nice bar to grab a drink downstairs. Most comfortable beds I can imagine. Love the Nespresso machine.
Good afternoon,
How rewarding it is for the entire Fairmont Austin team to read your wonderful review!
We would like to wholeheartedly thank you for taking the time to share your amazing feedback and insights on your recent stay with us. We are thrilled that you enjoyed our genuine service, generous care and our comfortable rooms.
We cannot wait to welcome you again for another perfect stay here in Austin.
Kindest Regards,
Eglantine Plumerand
Guest Experience Director
We celebrated by birthday weekend in Austin and stayed at this beautiful hotel. It is quite new and modern yet still very refined and not stuffy. Our room was on a high floor which allowed us to overlook the adorable bungalows below which are fun bars and restaurants. The room was spacious with high ceilings and a very comfortable bed. The bathroom was what really sold me on this hotel- it's AMAZING! The bath amenities are from La Labo and smell wonderful. The stand up shower is the size of 1.5 standard walk in's with a square shape design. Beautiful marble counter-top and separate toilet room. The lobby was bright and much like a modern museum with beautiful decor everywhere you looked. Wonderful customer service as well. A real gem in Austin.
Good afternoon 376kristinas,
It is always an honor to play a part in our guests’ important life milestones at the Fairmont Austin, and we thank you for choosing to spend your birthday at our property.
We are so flattered to be your "real gem in Austin". Your review means so much to us and we are excited to share it with our wonderful team.
We are glad to have provided the backdrop for the creation of so many unforgettable memories and hope to have the opportunity to accommodate you again on your next special event or celebration
Kindest Regards,
Eglantine Plumerand
Guest Experience Director
My husband and I stayed at the Fairmont after our wedding for two evenings (our "honeymoon", essentially). We had booked our suite far in advance (about 4 months ahead), notifying the hotel manager that we are spending our wedding night at their hotel and asking for certain amenities, such as a suite with a bathtub, but when we arrived they didn't have the room we requested available. Moreover, my sister had ordered a number of room service snacks and meals to be prepared in the room before our arrival. Some of the order arrived late (after we checked in) and the rest of the order arrived incorrectly.
Other small inconveniences included the TV's chromecast not working, questionable COVID19 procedures and safety assurances, and it was clear that non-hotel guests were using the pool. Finally, when checking out, they tried charge us for a number of extra (bottled water we didn't use, overcharge for an upgrade, etc).
In general, we were surprised by the lack of attention to detail and the poor service we received, considering how many times we informed them that this is our honeymoon. We expected more from such a high quality brand.
Good afternoon Shaydasabet,
We are deeply concerned to hear about your experience and would like to gain further insight about your stay. Guest feedback is essential to our success, and we kindly invite you to respond to our private message.
We look forward to talking with you.
Sincerely,
Eglantine Plumerand
Guest Experience Director
Great place to be in the heart of Austin and at the same time feel like you are away from it all. Service in all areas was superb. Room was clean and spacious and fully stocked with anything you may need.
Good morning Steve M,
A massive thank you for this superb review !
We are thrilled that you had such a pleasant experience with us and that you enjoyed our comfortable and spacious rom, our central location and genuine service.
We hope to host you again very soon for another luxurious getaway.
Kindest regards,
Eglantine Plumerand
Guest Experience Director
Beautiful property, centrally located with excellent service. The staff was friendly and focused on service and the guest experience. The only drawback was a packed pool area with limited room for proper social distancing.
Good morning TravelinJim65,
Thank you for sharing your review after your recent stay with us. We are so happy that you enjoyed our central location and our genuine service.
It is also with a particular attention that we read your comments about the pool and would like to gain further insight about it. Guest feedback is essential to our success, and we kindly invite you to respond to our private message.
We look forward to hearing from you.
Sincerely,
Eglantine Plumerand
Guest Experience Director
