This property is beautiful and clean. The staff is very friendly, they know customer service! I will say that the vibe, when we were there, was a bit more "party" than we are typically looking for. Our neighbors played loud music until about 3 am. However, we didn't complain to the staff so that's on us. I'm sure if we would have, it would have been handled. We love Austin and we like the location of this hotel. I have no complaints about the hotel only the people staying there.

We have been hesitant to travel to a hotel with our young kids during these Covid times, but the Fairmont led us to believe they were being extra cautious. Temperature checks they said. Only 4 people per elevator they said. Masks in common areas they said. Pool at 25% capacity they said. We were excited thinking this was a safe option. The reality of our trip was very far from what was advertised.

- The pool was SLAMMED. Like a Vegas Day Club. Zero social distancing. Management said that the giant party was at 25% capacity but there was no way to be in the water or anywhere by the pool without being uncomfortably close to people.

- no one enforced 4 person max in elevators. They were packed. We had to keep stepping out because when we would tell people it’s a 4 person max they would often not care and still get into the elevator. Probably because the signs were only on the lobby and pool levels. On all the room floors there were no signs.

- Intoxicated pool goers were hanging out and vaping in the lobby.

I used to love this property and felt like it was a relaxing time with a good, responsible crowd where kids were welcome. Not the case anymore. But if you’re looking for a place to party Vegas day Club style, this is the perfect spot for you.