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Reviewed 19 June 2018

I recently had 2 back to back stays at the new Fairmont in Austin. I was impressed at how great the customer service was from all employees in all departments. Any employee that I asked for help, personally assisted me without directing me to someone else. That is rare and I was so impressed at how friendly and helpful the staff was. I look forward to another visit soon!

Stayed: June 2018
Thank Iliana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018

I stayed at this hotel during a conference. It is located in the heart of downtown Austin, just a short walk to anywhere. I loved the 7th floor terrace bar-Rules and Regs as well as the pool. Great views of everything--time to get the food was a little slow. Great way to wind down. The rooms and hotel are very nice and the staff is wonderful as well. You can never go wrong when you stay at a Fairmont!

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Service
Thank nmdahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018

The Fairmont is a beautiful new hotel in a great location. The rooms are lovely and the beds are super comfortable. The service, food and bar are excellent. I recommend that you go have a drink at the bar or hang out by the pool (the pool is hip and fun). All around great choice!

Room Tip: Ask for a room overlooking the pool.
  • Stayed: May 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Vicki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2018

The property and amenities are great and the staff is very friendly. With that being said there is no cell phone service throughout the hotel and not enough restaurant facilities for the size of the hotel when they are at full capacity. The banquet staff was phenomenal

Stayed: June 2018, travelled on business
Review collected in partnership with fairmont.com
Thank jgarza77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2018

Line out the door for check in with unoccupied check in desks. Room wasn’t fully cleaned (including food scraps on floor). Shower water was lukewarm even at hottest level. I was on floor 9. A fellow conference attendee has the opposite of hot water at the coldest setting and she was on floor 23. Hotel charges minimum $14/day for internet. That just seems silly given how easy it is to give to for free especially at their room rates. Marriott, Westin, Hilton all give for free. Even the higher ends do too.

Stayed: June 2018, travelled on business
Review collected in partnership with fairmont.com
2  Thank jenwalsh1219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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