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Reviews (2,415)
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Reviewed 2 May 2018

On arrival I received a pleasant surprise when the reception desk staff informed me of an free upgrade. Well! Would be rude to say no. Up to the 32nd floor my wife and I went. Opened up door to be greeted with a room bigger than multi million pesos condos could fit in twice or so. A huge bed was central attraction in the bedroom with views looking out to Manila bay. A vast living room area with more splendid views was in the adjoining room. Next to these was a very nice bath that you can easily soak in and relax those cares away.
Overall I couldn't have asked for more than we were fortunate to get,considering I had canceled them re-booked.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Alexander B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark H, General Manager at AG New World Manila Bay Hotel, responded to this reviewResponded 3 May 2018

Dear Alexander B

Thank you very much for writing a review of our hotel following your recent stay.

We are delighted that you had an enjoyable visit and our products and services were able to exceed beyond your expectations. Our mission is to deliver consistently high level of service and products to each and every guest . It is through valuable feedback such as yours, which enables us to constantly monitor and improve our operation.

We greatly value your support and look forward to welcoming you back in the near future.

Sincerely,

Mark J. Heywood
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018

Perfect stay for 5 days attending convention. Try to go to 10th Floor Residence Club. Sunset is lovely with free flowing drinks 6-8 pm. The staff are very attentive giving excellent service especially Erika,Gwen, Thom, Aaron, Cyrus and Kyle. Going back there all the time if I have the chance.

Room Tip: Very good service at 10th floor
Stayed: May 2018, travelled on business
Thank rogerbdulos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark H, General Manager at AG New World Manila Bay Hotel, responded to this reviewResponded 3 May 2018

Dear rogerbdulos

Thank you very much for writing a review of our hotel following your recent stay.

We are delighted that you had an enjoyable visit and our products and services were able to exceed beyond your expectations. Our mission is to deliver consistently high level of service and products to each and every guest . It is through valuable feedback such as yours, which enables us to constantly monitor and improve our operation.

We greatly value your support and look forward to welcoming you back in the near future.

Sincerely,

Mark J. Heywood
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018

The room at the 10th floor was clean and neat with facilitating staff.

The restaurants Fireplace (a bit expensive), Lily's (less expensive) and Market Place provide a diversity in food and price, which makes it possible for many to pick their preferred choice.

The location is not the best with a busy and not always safe neighborhood (particular in the evening), but as a Business hotel is serves its purpose well.

Room Tip: The rooms with a view to the pool area has a lower noise factor then those facing Manila Bay and Pedro Gil Street
  • Stayed: April 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank Torbjørn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark H, General Manager at AG New World Manila Bay Hotel, responded to this reviewResponded 2 May 2018

Dear Torbjørn E

Thank you very much for writing a review of our hotel following your recent stay.

We are delighted that you had an enjoyable visit and our products and services were able to exceed beyond your expectations. Our mission is to deliver consistently high level of service and products to each and every guest . It is through valuable feedback such as yours, which enables us to constantly monitor and improve our operation.

We greatly value your support and look forward to welcoming you back in the near future.

Sincerely,

Mark J. Heywood
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018 via mobile

Hi! We are staying right now in this hotel, our booking is for 3 to 4 days. The hotel is great with good fitness facilities. The housekeeping had good manner which I highly appreciate. They rendered good cleaning services. One of the housekeepers is Ms. Shiela Borde Rodelio. Thank you, New World Manila Bay Hotel for an excellent homey experience.

Stayed: April 2018, travelled with family
Thank Kaye-Meriam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark H, General Manager at AG New World Manila Bay Hotel, responded to this reviewResponded 30 April 2018

Dear Kaye-Meriam T

Thank you for rating our hotel following your recent visit.

We are pleased that you have given our hotel a perfect 5 stars rating. Our mission is to deliver consistently high level of service and products to each and every guest. It is through valuable feedback such as yours, which enables us to constantly monitor and improve our operation.

We are grateful for your continuous support and always look forward to seeing you here in the hotel.

Sincerely,


Mark J. Heywood
General Manager

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Reviewed 28 April 2018

This is my 1st trip to the Phillipines and staying at the AG New World in Manila. I have been very impressed with the service and the food at the restaurants which is located on several levels at the facility. Concierge “Alvin” and Housekeeping Mikif Alemania have done outstanding service and made my stay enjoyable. The rooms are spacious and comfortable but the air conditioning in the room does not seem to be at the level in the room that is indicated on the panel. Other than that very nice hotel and very nice facilities and Gym and Pool.

Stayed: April 2018, travelled on business
1  Thank Bobbier1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark H, General Manager at AG New World Manila Bay Hotel, responded to this reviewResponded 30 April 2018

Dear Bobbier1

Thank you for taking the time to write a review of our hotel following your recent stay.

We are pleased that you had an enjoyable and relaxing visit and I shall share with my team. We are fortunate to have colleagues who care for our valued guests. It is with customer feedback that we are able to assess our level of performance and identify areas of improvement.

Many thanks for your valuable feedback and we look forward to welcoming you back in the near future.

Sincerely,

Mark J. Heywood
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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