We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Mercure Arbat Moscow
Nearby Hotels
US$607
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$290
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Vega Hotel & Convention Center(Moscow)(Great Value!)
US$48
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
US$55
US$45
Booking.com
View Deal
  • Free Wifi
  • Breakfast included
Maxima Zarya Hotel(Moscow)(Great Value!)
US$44
US$38
Booking.com
View Deal
  • Free Parking
  • Breakfast included
US$141
US$137
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Novotel Moscow Centre(Moscow)(Great Value!)
US$56
Booking.com
View Deal
  • Free Wifi
  • Restaurant
Izmailovo Gamma Delta(Moscow)(Great Value!)
US$56
US$54
Expedia.com
View Deal
  • Restaurant
  • Room Service
AZIMUT Hotel Tulskaya Moscow(Moscow)(Great Value!)
US$61
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Beta Hotel Izmailovo(Moscow)(Great Value!)
US$44
US$39
Booking.com
View Deal
  • Restaurant
  • Room Service
Reviews (1,655)
Filter reviews
1,655 results
Traveller rating
1,164
437
41
9
4
Traveller type
Time of year
LanguageAll languages
More languages
1,164
437
41
9
4
Show reviews that mention
All reviewssmolenskaya metro stationprivilege roomred squarewhite rabbitgreat hotelexcellent locationwalking streetsouvenir shopsminute walkfree wifiperfect staywalk in showerhighly recommend this hotelstandard roomcomfortable hotelbreakfast buffetreception staff
Filter
Updating list...
7 - 12 of 1,655 reviews
Reviewed 3 weeks ago

Pretty nice hotel with everyone very professional and with helping attitude.. the breakfast is primarily European style, but you got so many options just in the opposite side of the road in Mu Mu café.. MacDonald's is within 300m, on the Old Arbat Street.. which is one of the tourist spots in Moscow...

The hotel is very close to Red Square, Kremlin.. just around 300 RUB taxi distance.. money exchange shop also close by.. metro station is within 200m distance.

Pretty good hotel, the showers are great.. the rooms have enough space to keep your stuffs.. AC works in a bit on the lower side.. but not something which you would feel after you settle down.. nice wifi thru OTP validations.. you can get MTC sim very close to the hotel..just opposite the station, near the Metro station.

in total..good experience with the hotel..location is very nice..

  • Stayed: April 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Niladri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Manager at Mercure Arbat Moscow, responded to this reviewResponded 2 weeks ago

Dear Valued Guest!
Thank you so much for taking the time to post your kind review regarding your recent stay at Mercure Arbat Moscow.
It’s a great pleasure to read that you valued our service so high. This is the best reward for us!
We are glad to know that you found the location of the hotel to be convenient in terms of accessibility and proximity to tourist places.
We sincerely hope that you will come to Mercure Arbat again on your next visit to Moscow!
Warmest regards,

Elena Gorodinskaya
Rooms Division manager
Mercure Arbat Moscow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This is one of the nicest hotels I have stayed in. It is smaller than the mega hotels but it is well located and the staff is very friendly. Room service is 24-7 and the food is excellent but a Mcdonalds is a block away if necessary. Internet is fast, staff speaks English or will quickly get someone if necessary. Helpful with business copying and scanning documents and the service is good. My only suggestion is in the gym, to have a recumbent Exercycle for us old farts. They have several treadmills and weights but the Exercycle which I did use was for spinning--you sit high up and lean down. Overall I gave 5 stars. Yes, I plan to stay here in a year or so when I go back.
Russia is a very good country. I would also recommend burgeraddict for burgers. It is a ten minute walk from the hotel.

Room Tip: The whole place is quiet. I only heard a baby once in a month for a few minutes.
  • Stayed: February 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank stevekastl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Manager at Mercure Arbat Moscow, responded to this reviewResponded 2 weeks ago

Dear Valued Guest!
Thank you for sharing such a wonderful review of your Mercure Arbat Moscow hotel experience!
Being a 4-star boutique hotel we are absolutely thrilled to be evaluated as a 5-star hotel. We truly appreciate your kind compliment!
It's a great pleasure that you highlight our fantastic location, food and that the team impressed you with their friendly service.
We would be delighted to welcome you once again and provide another seamless experience.
Warmest regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Arbat Moscow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We loved this hotel! Staff was very polite and lovely, rooms are spacious and comfortable. 5 star services. The pedestrian Arbat street and the metro stations are 1 minute walk from the hotel. The Red Square is 2 stops away or by 40 minutes walk. The area is perfect with plenty of coffee shops and restaurants. The hotel offers 24/7 bar, sauna and fitness. Very pleasant stay!

Stayed: April 2018, travelled as a couple
Thank Lora D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Manager at Mercure Arbat Moscow, responded to this reviewResponded 4 weeks ago

Dear Lora!
Thank you for sharing such a wonderful review of your Mercure Arbat Moscow hotel experience!
Being a 4-star boutique hotel we are absolutely thrilled to be evaluated as a 5-star hotel. We truly appreciate your kind compliment!
It's a great pleasure that you highlight our fantastic location, spacious rooms and that the team impressed you with their friendly service.

We would be delighted to welcome you once again and provide another seamless experience.
Warmest regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Arbat Moscow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

We stayed there at the suggestion of our guide. The central location was perfect, with a nearby underground station. The hotel itself was clean and fresh, and looked brand new. The staff were friendly and professional but a good command of English. (Be careful not to fall into the trap that they understand you perfectly. So test for understanding.) The room was nicely decorated. The breakfast was excellent. Very well recommended.

Stayed: April 2018, travelled as a couple
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Manager at Mercure Arbat Moscow, responded to this reviewResponded 4 weeks ago

Dear Paul!
Thank you for posting a positive review of your stay at Mercure Arbat Moscow. Indeed, the location of the hotel is perfect for business or leisure, with many of Moscow's must-see sights just a short walk away and an adjacent transport hub for quick and easy access across the city.
We are delighted you enjoyed staying in our beautifully-appointed rooms.
We very much appreciate your kind compliments and recommendation, and look forward to welcoming you all back to stay with us very soon.
Warmest regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Arbat Moscow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2018

We have just stayed four nights at this Mecure property and we would highly recommend it.
The staff were fantastic and despite arriving ahead of scheduled check in, they had the room available early and even upgraded us to a larger room.
Special mention should go to Ekaterina at reception and Irina the general manager for the kindness they showed us.
Location is great with the metro nearby and plenty of food places nearby. My My (Moo Moo) was just across the road and a great place for local eats at cheap prices and good food.
There is a great supermarket also across the road that is open late so excellent for fruit,milk, eats, cereal, wine, beer, cheeses etc
We would stay at this Mecure again if / when we return to Moscow

Room Tip: We were in 235 and even though alongside the busy road the windows are double glazed so minimal traffic noise
Stayed: April 2018, travelled as a couple
1  Thank jeff b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Manager at Mercure Arbat Moscow, responded to this reviewResponded 4 weeks ago

Dear Jeff!
Thank you very much for your time to leave so glowing and detailed review of Mercure Arbat Moscow Hotel on Expedia.com!
We are happy to know you found our hotel to be convenient for the good rest and an early check-in.
I am absolutely thrilled that you mention Ekaterina from our reception team. She really tries to create a 'home away from home' for all of our guests, and I am delighted that she has delivered!
We are always glad to be at your service.
Looking forward to welcoming you at our hotel again during your next trip to Moscow!
Warmest regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Arbat Moscow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews