As all the other reviewers have said, the location of this hotel is extremely convenient as it is right in the centre of the city where there are lots of eateries on Jalan Gaya and also it is not far from the other key areas like the Waterfront, Jesselton Point to get the boats to TARMP, Kampung Air and we even walked to Tanjung Aru beach one evening and back (it is a bit of a ramble but just keep walking along Gaya and follow the main road). The room and bathroom were very clean, and we did get some noise from the street mainly because we were there the weekend the Navy had a special concert and march right outside the hotel but I rather enjoy being right in the hustle and bustle. Ok, so the lobby and some parts of the hotel look dated in style but this is not a five star hotel and does not claim to be. It is fantastic value for money and also the staff gave us a five-star service. The concierge Nuru and her colleagues were always smiling and incredibly friendly as were the housekeeping staff. We really appreciated their cheerfulness throughout our stay. We would definitely stay there again.
Tip: I read about the rooms being on the small side so I paid a bit more for a junior suite and was very happy with the big space we got. Upgrade if you can.

We requested for an extra bed and early check in which we got with no trouble at all.
the wifi was not stable at all and the extra bed was not comfortable. Good location with walking distance to city centre. Close to eateries, convenience store and laundromat.