From the moment we arrived, everyone was genuinely friendly and helpful. We feel right at home!
Doorman, security, front desk, kitchen, restaurant staff. Management did a superb job in maintaining their staff motivation at work🫡
Spotless clean room, good room amenities and superb sea view.
Breakfast choices are well thought to cater their international visitors.
Highly recommended hotel in Kota Kinabalu Sabah!
Dear Lee Ellen A,
Thank you very much for your glowing review! We are absolutely thrilled to hear that you felt right at home from the moment you arrived, and we are glad to know that you have felt our unique Sabahan hospitality and warmth that complements the world renowned Marriott hospitality from our associates. Your kind words will definitely be shared with the team to make their day.
We are also delighted that you found your room and the amenities to be up to standard, especially the stunning sea view! It is also wonderful to know that our breakfast spread met your expectations, as we strive to cater to all of our guests' needs.
Thank you for your review and we look forward to the opportunity to welcome you back on your next visit to Kota Kinabalu in the near future.
Kind regards,
Nurqamarina
Guest Experience
I feel a little shallow rating this 5*, as I feel a good deal of my satisfaction of The Meridian came from the feeling of pure luxury after the wildlife lodges! The room, bed, pillows all very comfortable; great shower. It’s in a downtown location & we enjoyed wandering around the food markets opposite the hotel - biggest fish market we’ve ever seen.
It was a wet evening & we’d been travelling all day, so decided to eat in the hotel. Word of caution - the main restaurant doesn’t serve alcohol - we didn’t realise this, so were a bit miffed but, the manager used his initiative & offered us a room just outside of the restaurant, where we’d seen what looked like a conference party earlier. I had sea bass (with a glass of wine!) & can hand on heart say it was the best I’ve had in probably 40 years!
Dear jan59Essex,
Thank you very much for your kind review! We are thrilled to hear that your recent stay with us was enjoyable, especially after your wildlife adventures. We are also delighted to know that you found your room, bed, and pillows comfortable - there’s nothing like sinking into plush pillows after a day of exploration! It's wonderful to hear that you enjoyed strolling around the city and exploring the local markets, all from the convenience of our hotel's location. We are also pleased to know that our associate went above and beyond to ensure you had a memorable dining experience, especially with the sea bass, which you described as the best you've had in 40 years!
We appreciate your feedback regarding your experience at our restaurant. We would like to clarify that our main restaurant is halal certified, which means that alcohol is not served in order to maintain our commitment to halal practices. We apologize for any confusion this may have caused. We appreciate your understanding and are glad to hear that our manager was able to accommodate you in a nearby room.
Thank you once again for your review and we look forward to welcoming you back for another enjoyable stay, hopefully soon!
Kind regards,
Nurqamarina
Guest Experience
I had a wonderful experience during my stay at Le Meridien Kota Kinabalu. One of the front desk receptionists, Chee Pau Wah(which in picture), was exceptionally friendly and provided excellent service. He was very attentive to my needs and ensured that all my requirements were met.
While the hotel does appear a bit old, the refurbishment has definitely brought it back to life, making the overall experience great. The breakfast was also a highlight, offering a wide variety of delicious options to start the day.
Highly recommended!
Dear VictorL479,
Thank you for sharing your review with us and we are delighted to hear that you had a wonderful experience staying with us. Thank you for acknowledging our associate, Chee Pau Wah, for his warm and exceptional service. We will surely share your kind words with him! We are also pleased to hear that you had enjoyed the breakfast spread, and that you found the refurbishment refreshing — contributing positively to your stay.
Thank you once again for your kind words and we look forward to welcoming you back to Le Meridien Kota Kinabalu for another enjoyable stay.
Kind regards,
Nurqamarina
Guest Experience
What makes a hotel? A hotel should be warm and welcoming. The staff should reflect this. This hotel has this. From the moment we stepped out of the taxi, we felt this. The staff are truly amazing. Always ready to chat about your day. Special mention to Miss R (I'm not sure about the spelling of her name) at reception. We were extremely impressed by her professionalism. Also, a special mention goes to Anna, the manager of the main breakfast area. Such a pleasure to see her every morning. I didn't get the name of the lady in the club lounge with braces. She was amazing. It's also nice when the general manager stops to chat with the guests.
What let's this hotel down is the room we stayed in. Bi-level room needs attention. The downstairs toilet tiles looked as if they were about to fall off the wall. A place to put a hand towel would be great. The stairs need some sort of light for the night. My husband slipped on the stairs twice.
As I said to the staff, we will be back. It really is a good hotel.
Dear mumof3_12,
Thank you for sharing your feedback with us and for recognizing our associates, Reazie, Anna, and the Club Lounge team, for their exceptional service. We are glad to know that you had felt our unique Sabahan hospitality and warmth that complements the world renowned Marriott hospitality from our associates, and your kind words will definitely be shared with them to make their day.
We apologize to hear about the issues you encountered with our bi-level room. Your feedback about the toilet tiles, hand towel and lighting on the stairs have been duly noted, and we appreciate you bringing them to our attention. Please rest assured that we will address these matters with our team to ensure a better experience for our future guests. Guest safety and comfort are our top priorities, and your insights are invaluable in helping us improve.
Thank you once again for your review, and we look forward to welcoming you back for another enjoyable stay.
Kind regards,
Nurqamarina
Guest Experience
Beautiful hotel - massive room - we could not believe how big it actually was.
The staff are so attentive and do such a good job. They really take care of you.
Very central - so easy to walk everywhere. So much to see and do in the area. The malls, the restaurants, the spas! We had a great massage at Borneo family massage - to the left when you exit the front.
The pool area was lovely as well… pool a bit cold tho! But nice to cool down.
Definitely would book here again - amazing hotel.
Dear jacquim1970,
Thank you very much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you found your room spacious, and that our central location allowed you to easily explore the area and enjoy local attractions. We are also delighted to hear that you had felt the unique Sabahan hospitality and warmth that complements the world renowned Marriott hospitality from our associates!
We appreciate your feedback about the pool temperature and will certainly look into it to enhance our guests' experience.
We hope this will not be your last visit to Kota Kinabalu and we look forward to welcoming you back for another enjoyable stay.
Kind regards,
Nurqamarina
Guest Experience
