Look, this is a pretty luxurious hotel. Friendly (humble) stuff and comfortable rooms.
The breakfast buffet is not bad and the location is quite good, near the waterfront boardwalk. (With restaurants and pubs etc). But there was a flushing issue with the toilet which could not be fixed and although there is a digital thermometer in the room; the temperature can not be changed by the hotel guest. This needs to be done by the hotel staff upon request.
Dear JuRut,
Thank you for taking the time share your feedback with us. We are glad to know that you had a good experience staying with us especially in terms of location, customer service and breakfast buffet. And if it wasn't for the toilet flushing and room temperature control issues in the room, I believe the experience would have been great instead of just good!
We are pleased to inform you that we have managed to find a solution to the flushing issue and hopefully, after the technical advise from our consultants, will be permanent. As for the room temperature control, we do apologize for the inconvenience as it is part of the green initiative to reduce carbon footprints wherever we operate and your as well as everyone's kind understanding and support is very much appreciated.
Once again, thank you very much for your kind review and feedback, and we look forward to welcoming you back!
Kind regards,
Jeremy
Guest Experience
Superb central location, excellent beds, room. Great variety at Breakfast. Very attentive and polite staff and tables cleared and sanitised promptly. We particularly enjoyed the Afternoon Tea which was excellent and our evening meal at a dining room. Loved the rooftop swimming pool and cocktail bar with superb views.
Dear yvonne1327,
Thank you for sharing your kind review and for sharing your wonderful experience with us. We're thrilled to hear that you found our hotel's location strategic and that you found your room and amenities to be up to standard. We're also glad to hear that you had enjoyed the Afternoon Tea, the attentive and exceptional service rendered by our associates, and the beautiful sunset view from our Rooftop Bar.
Thank you once again for your feedback and we hope to have the opportunity to welcome you back to Le Meridien Kota Kinabalu in the near future for another enjoyable stay.
Kind regards,
Nurqamarina
Guest Experience
Using the club lounge, everything was good 👍
I checked in early because of the consideration on the hotel staff.
I enjoyed white wine on day one at the club lounge and red wine on day two at the sunset.
Thank you for kindness all of staff of lounge
Dear Navigate34979080255,
Thank you for sharing your 5-star review with us! We're delighted to hear that you had enjoyed your stay with us at Le Meridien Kota Kinabalu. We are also glad to know that you had a great experience at the Club Lounge and that you felt our unique Sabahan hospitality and warmth, which complements the world-renowned Marriott hospitality from our associates!
We hope that this will not be your last visit to Kota Kinabalu and we look forward to welcoming you back, hopefully soon!
Kind regards,
Nurqamarina
Guest Experience
Fluffiest bed and pillows! Love the room so much, its so spacious and the view and smells good!! ♥️ all staffs were good! friendly and helpful receptionist (shahrul). Good and A+ service from him!! Tq le meridien KK! Will come again for sure!
Dear Seaside44676722856,
Thank you very much for your kind review. We are glad to know that you had enjoyed your stay and our services, and we will surely share your feedback to our associates here on the exceptional services they have rendered, especially Shahrul! We're also delighted to hear that you found your room spacious, comfortable, and that you had enjoyed the beautiful view from your room during your stay with us.
Thank you once again for the review and we are truly honored that you would consider staying with us again. We will definitely look forward to welcoming you back in the future, hopefully soon!
Kind regards,
Nurqamarina
From checking in to checking out, everything went smoothly. Staffs were really polite and exceeded expectations! Initially only plan to stay one night but extended another night 🥰 I would like to thank FD Sharul Nizam and Nova (sorry if I’m wrong!) They def have excellent customer service skills 🤩
Should be proud to have staffs like them working at the company!
Dear Jet43053968072,
Thank you very much for taking the time to share your wonderful experience! We’re delighted to hear that you had enjoyed your stay with us and that the service provided by our associates exceeded your expectations. Thank you also for recognizing our associates, Shahrul and Nova, for their exceptional service. Your kind words will definitely be shared with them to make their day!
Thank you once again for your review and we look forward to welcoming you back in the future for another memorable stay, hopefully soon!
Kind regards,
Nurqamarina
Guest Experience
