Using the club lounge, everything was good 👍
I checked in early because of the consideration on the hotel staff.
I enjoyed white wine on day one at the club lounge and red wine on day two at the sunset.
Thank you for kindness all of staff of lounge
Dear Navigate34979080255,
Thank you for sharing your 5-star review with us! We're delighted to hear that you had enjoyed your stay with us at Le Meridien Kota Kinabalu. We are also glad to know that you had a great experience at the Club Lounge and that you felt our unique Sabahan hospitality and warmth, which complements the world-renowned Marriott hospitality from our associates!
We hope that this will not be your last visit to Kota Kinabalu and we look forward to welcoming you back, hopefully soon!
Kind regards,
Nurqamarina
Guest Experience
Fluffiest bed and pillows! Love the room so much, its so spacious and the view and smells good!! ♥️ all staffs were good! friendly and helpful receptionist (shahrul). Good and A+ service from him!! Tq le meridien KK! Will come again for sure!
Dear Seaside44676722856,
Thank you very much for your kind review. We are glad to know that you had enjoyed your stay and our services, and we will surely share your feedback to our associates here on the exceptional services they have rendered, especially Shahrul! We're also delighted to hear that you found your room spacious, comfortable, and that you had enjoyed the beautiful view from your room during your stay with us.
Thank you once again for the review and we are truly honored that you would consider staying with us again. We will definitely look forward to welcoming you back in the future, hopefully soon!
Kind regards,
Nurqamarina
From checking in to checking out, everything went smoothly. Staffs were really polite and exceeded expectations! Initially only plan to stay one night but extended another night 🥰 I would like to thank FD Sharul Nizam and Nova (sorry if I’m wrong!) They def have excellent customer service skills 🤩
Should be proud to have staffs like them working at the company!
Dear Jet43053968072,
Thank you very much for taking the time to share your wonderful experience! We’re delighted to hear that you had enjoyed your stay with us and that the service provided by our associates exceeded your expectations. Thank you also for recognizing our associates, Shahrul and Nova, for their exceptional service. Your kind words will definitely be shared with them to make their day!
Thank you once again for your review and we look forward to welcoming you back in the future for another memorable stay, hopefully soon!
Kind regards,
Nurqamarina
Guest Experience
We had five memorable nights at this hotel. Elvina, our host on the 14th floor, made our experience even more pleasant by being very attentive to our needs. The drinks and lounge food at 5:30 pm daily were enjoyable, and the sunset views from the lounge and rooftop were incredible. The market across from the hotel was very convenient for grabbing tropical fruits, especially the fresh coconut drink.
We had a great time and would stay again. However, I felt that the Gold Elite member benefits were nothing special. Despite having lounge access, the hotel offered me a ticket for a free drink at the rooftop bar, which felt redundant since I could get unlimited drinks in the lounge. A more thoughtful approach to improving the guest experience would be appreciated.
Dear liend227,
Thank you very much for your kind review and also for your personal insights. We're delighted to hear that you had a memorable experience staying with us. We are glad to know that you had a great experience during the sunset cocktail at the Club Lounge. We thank you also for acknowledging our associate, Elvina, for her attentive service.
We truly appreciate your feedback regarding the benefits. Please be assured that we will review our current processes for future improvements, and hopefully it is reflected in your next visit here with us at Le Meridien Kota Kinabalu
Once again, thank you for the feedback and we look forward to welcoming you back once again to the Land Below the Wind.
Kind regards,
Nurqamarina
Guest Experience
We had a warm and efficient check in on arrival. The room was quiet and spacious. Food, especially breakfast Danishes, little cakes, and fruit tarts were lovely. Cocktails were generous and delicious.
What really stood out was the warm professionalism of staff. Everyone was really helpful. Thank you Amipul who helped me get the breakfast pastries I wanted.
Dear birder25,
Thank you very much for your kind review and also for sharing your insights. We are glad to know that you had enjoyed your stay and our services, and we will surely share your feedback to our associates here on the exceptional services they have rendered, especially Amipul! We’re also delighted to hear that you found your room to be spacious and up to standard, and that you enjoyed the cocktails and the lovely pastries during your breakfast.
Once again, thank you for your feedback. We hope to have the opportunity to welcome you back to our hotel in the near future for another enjoyable stay.
Warm regards,
Nurqamarina
Guest Experience
