We had five memorable nights at this hotel. Elvina, our host on the 14th floor, made our experience even more pleasant by being very attentive to our needs. The drinks and lounge food at 5:30 pm daily were enjoyable, and the sunset views from the lounge and rooftop were incredible. The market across from the hotel was very convenient for grabbing tropical fruits, especially the fresh coconut drink.
We had a great time and would stay again. However, I felt that the Gold Elite member benefits were nothing special. Despite having lounge access, the hotel offered me a ticket for a free drink at the rooftop bar, which felt redundant since I could get unlimited drinks in the lounge. A more thoughtful approach to improving the guest experience would be appreciated.