We had a warm and efficient check in on arrival. The room was quiet and spacious. Food, especially breakfast Danishes, little cakes, and fruit tarts were lovely. Cocktails were generous and delicious.
What really stood out was the warm professionalism of staff. Everyone was really helpful. Thank you Amipul who helped me get the breakfast pastries I wanted.
Dear birder25,
Thank you very much for your kind review and also for sharing your insights. We are glad to know that you had enjoyed your stay and our services, and we will surely share your feedback to our associates here on the exceptional services they have rendered, especially Amipul! We’re also delighted to hear that you found your room to be spacious and up to standard, and that you enjoyed the cocktails and the lovely pastries during your breakfast.
Once again, thank you for your feedback. We hope to have the opportunity to welcome you back to our hotel in the near future for another enjoyable stay.
Warm regards,
Nurqamarina
Guest Experience
Le Méridien Kota Kinabalu is a remarkable hotel that excels in all aspects, from the front office to the culinary experience. The front office staff at Le Méridien Kota Kinabalu are exceptionally welcoming, professional, and efficient. They provide a seamless check-in process and go above and beyond to ensure guests feel valued and comfortable from the moment they arrive.
The hotel's food offerings are nothing short of exceptional. The culinary team at Le Méridien Kota Kinabalu consistently delivers delicious and creatively presented dishes that cater to a variety of tastes. From the breakfast buffet to the à la carte menu, every meal is a delightful experience that showcases the culinary expertise of the hotel.
I would like to extend a special commendation to Duty Manager Elvina at the lounge level. Elvina's dedication to ensuring the satisfaction of guests is truly commendable. Her attention to detail, friendly demeanor, and willingness to assist with any request make the stay at Le Méridien Kota Kinabalu even more memorable.
Overall, Le Méridien Kota Kinabalu is a top-notch hotel that exceeds expectations in every aspect. Thank you for maintaining such high standards of hospitality excellence.
Dear Jet40738665234,
Thank you very much for your kind 5-star review and for sharing your personal insights with us. We are delighted to know that the excellent service provided by our hotel associates, especially Elvina, has made your experience of staying at Le Meridien Kota Kinabalu memorable.
We are also thrilled to hear that you enjoyed your stay with us, especially with the smooth check in process as well as the extensive food selections that has made your dining experience with us delightful.
Thank you once again for your kind review, and we look forward to welcoming you back, hopefully soon!
Kind regards,
Nurqamarina
Guest Experience
This is a nice property - it’s an older well located property which has been extensively renovated. However a couple of serious issues need to be addressed for others:
The good:
1. Nice pool area and gym. The executive club lounge is outstanding.
2. The rooms are modern and comfortable with quality toiletries.
3. Generously offered a 5pm checkout (instead of 4pm) as I had a marathon at 2am and needed to sleep after it. Very attentive and helpful lounge staff.
The areas for improvement:
1. Even though I had a “do not disturb” on my door a staff waited outside my room and then asked the front desk to call me - I was rudely called by reception on my phone at 830pm (I was trying to sleep ahead of waking up at 12am for the Borneo marathon) and then had a staff at the door with my welcome gift of 3 cupcakes the same staff who asked the front desk to call me. I told him my concern and he would relay it - heard nothing back not even an apology. I appreciate the gesture (and I told him that) but to have someone wait outside when I had a do not disturb on my door and then proceed to have the front desk call and wake me up was frankly unacceptable. What’s more it meant I couldn’t go back to sleep and it ruined the whole purpose I came to Borneo - to do the marathon and achieve a Boston Qualifier.
2. As a titanium I saw there were suites available online and I recognize availability is limited but was initially just given the room I had booked but then “graciously” offered a room with a partial view. So don’t expect much by way of treatment of Titanium or Platinum status except in so far as the bare minimum requirements - lounge access and breakfast and a late checkout. And maybe and only maybe a slight upgrade. I wouldn’t put much trust in the reviews from earlier times where people were offered “duplex suites” etc.
Dear kawoh,
Thank you very much for taking the time to share your review with us, your feedback is truly appreciated! We are glad to know that there were some merits during your stay.
With regards to the areas of improvement, we would like to apologize for the inconveniences that you had experienced and the frustration is relatable especially when rest is of concern. We have brought this matter up to the relevant departments for future improvements and as part of their learning curves.
As a Titanium Marriott Bonvoy member, we are pleased to know that you are very much aware of the perks and benefits of being an elite member and it is regretful if you feel like the benefits weren't acknowledged or your status wasn't recognized by our associates as how they should. Allow us to look into this matter to ensure a similar occurrence is not repeated in the future.
Once again, we apologize for all the inconvenience and hope to welcome you back in the future and personally experience our improvements.
Kind regards,
Jeremy
Guest Experience
The hotel prepared a nice birthday decoration for my father (which he was so touched and could not stopped talking about it). Tq so much Elvina and the Team for their kind hospitality. Shout out to the maintenance team for quickly responding and rectifying the issue of our toilet when we raise it. And the location is so strategic. Hopefully I could come back soon whenever I come to KK.
Dear Reeza R,
Thank you for taking the time to share your 5-star review with us, and for acknowledging our associates, Elvina, and the team for their exceptional service. We are also pleased to learn that we were able to make your stay memorable, particularly for your father. It brings us great joy to contribute to making his birthday a wonderful experience.
Once again, thank you for sharing your review and we look forward to welcoming you back in the future, hopefully soon!
Kind regards,
Nurqamarina
Guest Experience
The outlook and facade requires a little uplift as it’s quite tired looking, with a couple of shops in the front that has been abandoned and a back exit that’s sort of unused.
But the inside interior is still relatively well maintained with an abundance of air-conditioning which is greatly appreciated after an entire day out!
The property does have a few gems - Malcolm from front office and his enthusiasm, 4 nights in the hotel and he was the only “duty manager” that appeared during happy hour to assist the lounge staff.
Fredlee from the lounge for his warm hospitality and prompt service!
Although a few minor hiccups here and there but the team was able to take ownership and assisted in every way possible.
Management needs to take corrective action for those few particular individuals who obviously have zero service inclination and borderlining on rudeness.
Dear IBringU,
Thank you very much for taking the time to share your feedback with us. Thank you also for recognizing our associates, Malcolm and Fredlee, for their prompt and excellent service. We will surely share your kind words with them!
We are also sorry to hear that you did not find all of our associates to be as professional and friendly as expected. Your constructive feedback has been taken into consideration and we shall include that in our associates training to ensure a constant and excellent service for our guests at all times.
Once again, thank you for your feedback. We hope to have the opportunity to welcome you back to our hotel, hopefully soon!
Thank you.
Warm regards,
Nurqamarina
Guest Experience
