The outlook and facade requires a little uplift as it’s quite tired looking, with a couple of shops in the front that has been abandoned and a back exit that’s sort of unused.
But the inside interior is still relatively well maintained with an abundance of air-conditioning which is greatly appreciated after an entire day out!
The property does have a few gems - Malcolm from front office and his enthusiasm, 4 nights in the hotel and he was the only “duty manager” that appeared during happy hour to assist the lounge staff.
Fredlee from the lounge for his warm hospitality and prompt service!
Although a few minor hiccups here and there but the team was able to take ownership and assisted in every way possible.
Management needs to take corrective action for those few particular individuals who obviously have zero service inclination and borderlining on rudeness.
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