Had a deluxe with king, nice clean room. Couldn't ask for anything more. Friendly staff in all departments. Food was nice. Having a mall entrance door came in handy. All things being equal probably the best place I've stayed in kk. Will definitely return.
Dear Len T,
Thank you for staying with us and for sharing your review.
I am pleased that you had enjoyed your stay. Your feedback is a great motivation and encouragement to all of us who really want to provide a value stay for our guests.
Wishing you all the best.
Thanks & regards,
Michael
Clean, comfortable and modern. Was here for two nights and very pleased with the hotel. Staff was friendly and helpful. The room was spacious, bed very comfortable and the room was quiet. The breakfast was plentiful. Great location for walking to the night market and shopping malls, one which is connected to the hotel with numerous dining options. TV reception was marginal with limited channels.
Dear robert-not-home,
Thank you for sharing your review.
I am very pleased that you had enjoyed your stay with us. I trust that your visit to Sabah is equally enjoyable and you are able to experience the best of Sabahan hospitality.
Your review is helpful to us and to many of our guests out there. We will continue to provide the best value stay for our guests.
Wishing you all the best.
Regards,
Michael
Grandis Hotel is an excellent choice when visiting Kota Kinabalu, as it is located right in the city center and connected to the modern Suria Sabah Mall.
We enjoyed staying in this hotel as it is very centrally located, and walking distance to several attractions such as Gaya Street restaurants (Keng Wan Hing, Yu Kee Bah Kuet Teh, Restaurant Melanian, Yee Fung Laksa etc), Philippines Market, Tokay seafood market, "I love KK" Instagram spot, Wisma Merdeka shopping Mall etc.
They have a good restaurant that serves quite an extensive range of Asian and Western breakfast.
There is a rooftop bar with a swimming pool that has great sunset views in the evening around 630pm. The gym is also located on the rooftop floor.
We enjoyed our stay in this hotel, and can recommend this hotel highly.
Dear albertf940,
A warm welcome to Kota Kinabalu. Thank you for staying with us. Thank you for sharing your review.
I am very pleased that you had enjoyed your stay and visit to KK. Your review is a great motivation for all of us to provide the best service especially during this challenging time.
Wishing you all the best and look forward to welcome you back again in the near future.
Thanks & regards,
Michael
Was very disappointed with the Grandis hotel.
Our room was a sea facing "luxury suite", but whilst it did have a lovely view of the harbor and Gaya Island it also looked directly out on to a very large building site!
The room was spacious, but very old fashioned and felt damp and unclean.
The service at breakfast, by the pool and at the bar in the evening was uniformly terrible with me having to constantly chase the staff for any form of service.
The pool area is ok, but has only 3 or 4 sunbeds and no towels despite what the hotel states. There was absolutely no staff around the pool area.
Breakfast was predominately Asian food (not a problem being in asia) but limited choice and much of the food was gone by 8.30 am (a big problem!).
Dear jerryhawker27,
A warm welcome to Kota Kinabalu, Sabah and thank you for sharing your review.
I am equally disappointed with your experience. I am sorry to hear that your experience did not meet your expectations. However, with your staying period of less than 20 hours, your comments is not only extreme but also unfair.
We have notices that stated the pool opening hours and period where no staff will be around and where to obtain towels. There will be staff around during the opening hours. Because of the limited space, we cannot have too many sunbeds. But we definitely have more than 6 sunbeds. As for the breakfast, there will always be peak period where food finished quickly and will need to be replenished and of course it takes time especially for hot food. But we definitely do not stop providing food or leave the tray empty. To say much of the food is gone by 8.30 am is simply untrue.
We appreciate feedback and take them seriously and will use them to improve our products and services. We really want to provide a value stay for our guests. We really want to provide a good experience for our guests. As evident from the other many positive reviews, we are motivated to do more.
We are still recovering from the post pandemic effect, and as challenging as it is now, we appreciate patience, support and fair review. Not an extreme one to ask others to avoid as if it is life threatening.
Thank you for your understanding and wish you pleasant holiday.
Regards,
Michael
Excellent location for exploring. The rooms are large and everywhere is spotlessly clean. The staff are all lovely, very friendly and welcoming. The breakfast is very good, they are always checking to see if any dishes need refilling. We stayed here for 11 nights and loved it, we cannot wait to return to this lovely hotel.
Dear 447PamelaG,
Thank you for staying with us and for sharing your review.
I am pleased that you had enjoyed your stay. We always want to do more and ensure all our guests have a satisfactory staying experience with us. We are even more motivated now. Thank you very much for the encouragement.
I trust that you had a lovely and memorable visit to our country and particularly Sabah.
Wishing you all the best.
Thanks & regards,
Michael
