Name: Great City Center location, with sea views
Item: Hotel Grandis
Rating: 5
Author: albertf940

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All reviews rooftop bar jesselton point blu bar shopping mall sea view construction site suria sabah jesselton jetty spacious room walking distance family room gaya street first floor swimming pool buffet breakfast per day rooms are big

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jerryhawker27

Chester, United Kingdom

11394

Reviewed 22 March 2024

Very disappointing, avoid!

Was very disappointed with the Grandis hotel.

Our room was a sea facing "luxury suite", but whilst it did have a lovely view of the harbor and Gaya Island it also looked directly out on to a very large building site!

The room was spacious, but very old fashioned and felt damp and unclean.

The service at breakfast, by the pool and at the bar in the evening was uniformly terrible with me having to constantly chase the staff for any form of service.

The pool area is ok, but has only 3 or 4 sunbeds and no towels despite what the hotel states. There was absolutely no staff around the pool area.

Breakfast was predominately Asian food (not a problem being in asia) but limited choice and much of the food was gone by 8.30 am (a big problem!).

Date of stay: March 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear jerryhawker27,

A warm welcome to Kota Kinabalu, Sabah and thank you for sharing your review.

I am equally disappointed with your experience. I am sorry to hear that your experience did not meet your expectations. However, with your staying period of less than 20 hours, your comments is not only extreme but also unfair.

We have notices that stated the pool opening hours and period where no staff will be around and where to obtain towels. There will be staff around during the opening hours. Because of the limited space, we cannot have too many sunbeds. But we definitely have more than 6 sunbeds. As for the breakfast, there will always be peak period where food finished quickly and will need to be replenished and of course it takes time especially for hot food. But we definitely do not stop providing food or leave the tray empty. To say much of the food is gone by 8.30 am is simply untrue.

We appreciate feedback and take them seriously and will use them to improve our products and services. We really want to provide a value stay for our guests. We really want to provide a good experience for our guests. As evident from the other many positive reviews, we are motivated to do more.

We are still recovering from the post pandemic effect, and as challenging as it is now, we appreciate patience, support and fair review. Not an extreme one to ask others to avoid as if it is life threatening.

Thank you for your understanding and wish you pleasant holiday.

Regards,
Michael

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447PamelaG

Canterbury, United Kingdom

2511

Reviewed 2 February 2024

Excellent hotel

Excellent location for exploring. The rooms are large and everywhere is spotlessly clean. The staff are all lovely, very friendly and welcoming. The breakfast is very good, they are always checking to see if any dishes need refilling. We stayed here for 11 nights and loved it, we cannot wait to return to this lovely hotel.

Date of stay: January 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear 447PamelaG,

Thank you for staying with us and for sharing your review.

I am pleased that you had enjoyed your stay. We always want to do more and ensure all our guests have a satisfactory staying experience with us. We are even more motivated now. Thank you very much for the encouragement.

I trust that you had a lovely and memorable visit to our country and particularly Sabah.

Wishing you all the best.

Thanks & regards,
Michael

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Relax66409140154

3

Reviewed 2 January 2024

Best Hotel in Town

Grandis is a very nice hotel. Great location, polite frontdesk, helpful housekeeping, delicious food, easy access to shopping mall and most important is the cleaness of room.
We will stay again in Grandis for sure.

Date of stay: December 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Relax66409140154,

Thank you for staying with us and for sharing your review.

I am very pleased that you had enjoyed your stay. Your encouraging feedback is a great motivation for all of us. We will continue to provide our best service and a value stay for our guests.

Thank you and wishing you a very happy new year.

Regards,
Michael

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Soon29

Kuala Lumpur, Malaysia

1021

Reviewed 20 December 2023

Average

Hotel located at the same building of modern shopping centre, easier for shopping and meal nearby.
But it's ridiculous that no extra bath towel because of fully book! Is kind of joke for 4 star hotel!

Date of stay: December 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Soon29,

Thank you for staying with us and for sharing your review.

I apologize for the miscommunication regarding extra bath towel. We always have extra amenities to cope with additional demands and high occupancy, so it is without excuse. We will brief and train our staff again.

Wishing you all the best and merry Christmas.

Regards,
Michael

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Nomad639158

Petaling Jaya, Malaysia

3

Reviewed 14 December 2023

Exceptionally great

The room was spacious with a view of the sea on ongoing development site. Though i missed out of the Vision 4 channels, i still enjoyed movies on HBO. H/ever I was saddened as I missed out on Liverpool's game that was showing on channel 811, whilst the room had only channel 813. FYI, I'm a die-hard Liverpool fan since 1974. I'm also extremely pleased with the customer care of your FO (Irfan). His command of language was crystal clear and we hardly waited long to get our room. Also, we didn't know that our booking had a free dinner, which Irfan informed us. Such a welcome surprise after long day travelling from Kundasang and neighboring sites. Keep up the good work Irfan. You're the reason we will return to KK and stay with Grandis. You're the pride of Hotel Grandis

Room tip: Though Hotel Grandis is a business hotel but it's located only 5mins walk to Jesselton Point where the ferry's are located for island hoping

Date of stay: December 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Nomad639158,

Thank you for sharing your review.

I am glad that you had enjoyed your stay and that Irfan had delighted you with his service. Your comment will certainly motivate him to do more for our guests.

Wishing you all the best and your Liverpool team too. As of now, Arsenal is still on top after the draw with MU. 😃

Merry Christmas and happy new year.

Regards,
Michael

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