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Relax66409140154

Best Hotel in Town

Review of Hotel Grandis
5.0 of 5 bubblesReviewed 1 Jan 2024
Grandis is a very nice hotel. Great location, polite frontdesk, helpful housekeeping, delicious food, easy access to shopping mall and most important is the cleaness of room.
We will stay again in Grandis for sure.
Date of stay: December 2023
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this review
Responded 3 Jan 2024
Dear Relax66409140154,

Thank you for staying with us and for sharing your review.

I am very pleased that you had enjoyed your stay. Your encouraging feedback is a great motivation for all of us. We will continue to provide our best service and a value stay for our guests.

Thank you and wishing you a very happy new year.

Regards,
Michael
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (811)
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Reviewed 20 December 2023

Hotel located at the same building of modern shopping centre, easier for shopping and meal nearby.
But it's ridiculous that no extra bath towel because of fully book! Is kind of joke for 4 star hotel!

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Soon29
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 20 December 2023

Dear Soon29,

Thank you for staying with us and for sharing your review.

I apologize for the miscommunication regarding extra bath towel. We always have extra amenities to cope with additional demands and high occupancy, so it is without excuse. We will brief and train our staff again.

Wishing you all the best and merry Christmas.

Regards,
Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2023

The room was spacious with a view of the sea on ongoing development site. Though i missed out of the Vision 4 channels, i still enjoyed movies on HBO. H/ever I was saddened as I missed out on Liverpool's game that was showing on channel 811, whilst the room had only channel 813. FYI, I'm a die-hard Liverpool fan since 1974. I'm also extremely pleased with the customer care of your FO (Irfan). His command of language was crystal clear and we hardly waited long to get our room. Also, we didn't know that our booking had a free dinner, which Irfan informed us. Such a welcome surprise after long day travelling from Kundasang and neighboring sites. Keep up the good work Irfan. You're the reason we will return to KK and stay with Grandis. You're the pride of Hotel Grandis

Room tip: Though Hotel Grandis is a business hotel but it's located only 5mins walk to Jesselton Point where the ferry's are located for island hoping
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Nomad639158
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 18 December 2023

Dear Nomad639158,

Thank you for sharing your review.

I am glad that you had enjoyed your stay and that Irfan had delighted you with his service. Your comment will certainly motivate him to do more for our guests.

Wishing you all the best and your Liverpool team too. As of now, Arsenal is still on top after the draw with MU. 😃

Merry Christmas and happy new year.

Regards,
Michael

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Reviewed 7 December 2023

I have travel many places but Grandis is the best. Spacious room, cool aircond and nice sea view. Breakfast is just okay. Don't have time to explore rooftop swimming pool and sky cafe.

Will be back in Sep 2024 and this hotel is first in my list...unless fully booked.

Room tip: Worth staying here... We stayed for 4 days, no regret. It is located in Suria Mall, walking distance to seafood Todak eatery centre.
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Drsumun M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 18 December 2023

Dear drsumun,

Thank you for sharing your review.

I am very happy that you had enjoyed your stay. Looking forward to welcoming you back in 2024.

Merry Christmas and happy new year.

Regards,
Michael

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Reviewed 24 November 2023 via mobile

Excellent location, highly recommended!

Stayed here for four nights. Great location next to a huge mall. Team members are very pleasant, opening doors and so on. Good breakfast of freshly cooked omelettes, juices and a variety of pastries and hot coffee. Had a huge room, would highly recommend room 601 which has dual aspect windows. Would happily stay here again, thank you!

Date of stay: November 2023
Trip type: Travelled as a couple
Thank Rachael W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 27 November 2023

Dear Rachael W,

Thank you for staying with us and for sharing your wonderful review.

I am very pleased that you had enjoyed your stay with us. We are proud of our products and your encouragement is a great motivation for us to continue our effort to provide a value stay for our guests.

Thank you for the recommendation and wishing you all the best.

Looking forward to welcome you back in the future.

Thanks & regards,
Michael

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Reviewed 17 November 2023 via mobile

Warm welcome at the moment entering the lobby! The bellman was extremely helpful and the counter staff are great 👍🏻 was given a sea-view room and it was clean and comfortable. The breakfast was awesome with a lot of variety with local taste as well. The pool wasn’t clean on the days that we stayed therefore we didn’t utilised the pool during our stay however the view on roof top were great.The gym facilities are good to use~The only thing that is missing was the car park available for guests for free as it requires rm10 per entry right beside the hotel(if u exit the parking area on the same day, you will need to pay rm10 again for the next entry). This will nt be an issue if you are not renting a car for self tour. Overall im satisfied with the stay 😊

Room tip: Parking lot rm10 per entry
Date of stay: November 2023
Trip type: Travelled with family
Thank LikChuen88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 20 November 2023

Dear LikChuen88,

Thank you for staying with us and for sharing your review.

I am very pleased that you had enjoyed your stay. All of us are glad and motivated to provide a value stay for all our guests.

Our pool is currently closed for renovation and only available by the weekend.

Being in the center of town, it is difficult to get land for parking. We are renting the empty lots next door so that we can provide a cheaper rate than parking in the mall.

Thank you again for your feedbacks which are valuable for our improvements.

Wishing you all the best.

Thanks & regards,
Michael

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