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Kita kita jugak baini
Labuan Island, Malaysia

4 Stars Hotel?

Review of Hotel Grandis
3.0 of 5 bubblesReviewed 28 Oct 2023
1. 4 Stars Hotel where U need to pay for an open parking area (Hotel 7 Suria 3 Stars Hotel nearby do not require guest to pay for covered parking in Suria Mall).
2. Went we arrived, it was raining cats and dogs rain. The awning will not cover driver side. You will be drenched.
3. The iron old model for a new hotel.
Date of stay: October 2023
Room Tip: An average performance for a 4 Stars hotel
Trip type: Travelled with family
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this review
Responded 13 Nov 2023
Dear Faraway67415256166,

Thank you for your review.

We are in the city center where land is scarce and so is parking space. We can't afford to offer free parking like other hotel when the rooms are constructed from car park.

In case you have not notice, the side of our entrance is a covered through way leading to the entrance of the mall. It is perfect to alight during downpour. You will not be drenched. I am sorry that you missed it.

We are proud of our product and services and will continue to improve and provide the best that we can offer.

Thanks & regards,
Michael
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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18 - 23 of 806 reviews
Reviewed 26 October 2023

You'd never know how nice this place in from the worn exterior. Obviously completely refurbished inside and at the delightful rooftop pool and restaurant area. Room was very large, clean and comfortable. Breakfasts had everything I feel I need to eat. Highlight is the rooftop with long refreshing pool and great sunset views. Perfect location to walk 3 minutes to the jesselton pier or 10 minutes to the other markets.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank SavyyTravelre
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 14 November 2023

Dear Savyy Travelre,

Thank you for sharing your review.

I am pleased that you had enjoyed our products and services. We are delighted to be able to serve you.

Wishing you all the best.

Regards,
Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2023 via mobile

We reached around noon time which is way earlier than standard check in time, the staff is very kind and let us check in early.

Location of this hotel is linked to shopping center which is very convenient for shopper

Hotel room is very clean, definately will come back again.

Date of stay: October 2023
Trip type: Travelled with family
Thank Ai Lee Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 24 October 2023

Dear Ai Lee Y,

Thank you for your review.

I am pleased that you had enjoyed your stay and will come back again. Your support and encouragement is very much appreciated. We are motivated to provide a value stay for our guests.

Wishing you all the best.

Thanks & regards,
Michael

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Reviewed 22 October 2023 via mobile

We booked two rooms and arrived at hotel at noon time on a Saturday. Concierge is friendly and greeted us warmly upon arrival at main entrance. Lobby has cool aircon with long bench for waiting. Rooms were ready for us during check in. The room is clean and spacious. Seaview rooms overlooks the sea and islands. Hotel is attached to shopping mall through indoor passage without having to go outdoors. Buffet breakfast at hotel has selection of Asian, western, salad, bread and pastry. WiFi is free and fast. Room is cool enough. Bed and pillow is comfortable. It has been a comfortable for us.

Date of stay: October 2023
Trip type: Travelled with family
Thank Miyoshi10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 24 October 2023

Dear Miyoshi10,

Thank you for staying with us.

Thank you for spending your time to share your review. I am pleased to know that you had enjoyed your stay and that we were able to provide a comfortable stay for you all.

We hope to welcome you back in the future and wish you all the best.

Thanks & regards,
Michael

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Reviewed 24 September 2023

all staff are awesome especially danial who s very helpful and friendly.. big potential asset for Grandis.. amazing room, food, hospitality, frontliner etc.. worth every penny spent... 110% recommended

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Curious62507254255
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 27 September 2023

Dear Curious62507254255,

Thank you for staying with us and for sharing your wonderful review.

I am very pleased that you had enjoyed your stay. We are committed and will continue to offer our best to our guests. Your recognition of the staff performance and recommendation of our hotel is the best motivation for all of us.

Wishing you all the best.

Thanks & regards,
Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2023

Frontline staff are all customer oriented, very helpful. a stress free hotel. connected to the shopping mall. Nice spread of breakfast. The family room is huge which can fit 4 Adult + 1 child. Big size toilet.

Date of stay: September 2023
Trip type: Travelled with family
Thank Jack H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 14 September 2023

Dear jackhY7639RF,

Thank you for sharing your review.

We wish to provide a value stay for our guests and very happy that you had enjoyed your stay. Wishing you all the best and hope to welcome you back again in the future.

Thanks & regards,
Michael

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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