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Ai Lee Y

Pleasant stay

Review of Hotel Grandis
5.0 of 5 bubblesReviewed 22 Oct 2023via mobile
We reached around noon time which is way earlier than standard check in time, the staff is very kind and let us check in early.

Location of this hotel is linked to shopping center which is very convenient for shopper

Hotel room is very clean, definately will come back again.
Date of stay: October 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this review
Responded 23 Oct 2023
Dear Ai Lee Y,

Thank you for your review.

I am pleased that you had enjoyed your stay and will come back again. Your support and encouragement is very much appreciated. We are motivated to provide a value stay for our guests.

Wishing you all the best.

Thanks & regards,
Michael
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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20 - 25 of 806 reviews
Reviewed 22 October 2023 via mobile

We booked two rooms and arrived at hotel at noon time on a Saturday. Concierge is friendly and greeted us warmly upon arrival at main entrance. Lobby has cool aircon with long bench for waiting. Rooms were ready for us during check in. The room is clean and spacious. Seaview rooms overlooks the sea and islands. Hotel is attached to shopping mall through indoor passage without having to go outdoors. Buffet breakfast at hotel has selection of Asian, western, salad, bread and pastry. WiFi is free and fast. Room is cool enough. Bed and pillow is comfortable. It has been a comfortable for us.

Date of stay: October 2023
Trip type: Travelled with family
Thank Miyoshi10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 24 October 2023

Dear Miyoshi10,

Thank you for staying with us.

Thank you for spending your time to share your review. I am pleased to know that you had enjoyed your stay and that we were able to provide a comfortable stay for you all.

We hope to welcome you back in the future and wish you all the best.

Thanks & regards,
Michael

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Reviewed 24 September 2023

all staff are awesome especially danial who s very helpful and friendly.. big potential asset for Grandis.. amazing room, food, hospitality, frontliner etc.. worth every penny spent... 110% recommended

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Curious62507254255
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 27 September 2023

Dear Curious62507254255,

Thank you for staying with us and for sharing your wonderful review.

I am very pleased that you had enjoyed your stay. We are committed and will continue to offer our best to our guests. Your recognition of the staff performance and recommendation of our hotel is the best motivation for all of us.

Wishing you all the best.

Thanks & regards,
Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2023

Frontline staff are all customer oriented, very helpful. a stress free hotel. connected to the shopping mall. Nice spread of breakfast. The family room is huge which can fit 4 Adult + 1 child. Big size toilet.

Date of stay: September 2023
Trip type: Travelled with family
Thank Jack H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 14 September 2023

Dear jackhY7639RF,

Thank you for sharing your review.

We wish to provide a value stay for our guests and very happy that you had enjoyed your stay. Wishing you all the best and hope to welcome you back again in the future.

Thanks & regards,
Michael

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2023 via mobile

Staying for 3 days 2 night..the hotel give suprise birthday cake for my wife eventho I request it last minute. The food and dinner was good. Thank you so much for your hospitality. Thank you so much rosea cafe for taking care of my daughter during our breakfast and dinner tine there. Words cannot describe how much I'm satisfied with my stay at Hotel Grandis.Will stay here again next time.

Room tip: If u need any help, just ask the staff.
Date of stay: August 2023
Trip type: Travelled with family
Thank Camper16163016907
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 6 September 2023

Dear Camper16163016907,

Thank you for staying with us.

I am pleased to read your review and had shared with our staff. It is a great motivation to us all when we can help and made the stay of our guests a great one. Indeed we all look forward to welcome you all back in the near future.

Thanks & regards,
Michael

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Reviewed 5 September 2023

This was a great hotel. We stayed at it twice during our trip through Borneo. The view of the water was nice, the beds were comfortable, and the room was very clean. The hotel buffet had a good variety. The staff weren't able to provide laundry service before we left but directed us to a great laundry mat just down the street.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Jackie A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Tan, General Manager at Hotel Grandis, responded to this reviewResponded 6 September 2023

Dear JackieA692,

Thank you for staying with us and for sharing your review.

I am pleased that you had enjoyed your stay. We are always glad to assist and I hope that we had made your trip to Borneo more comfortable and memorable.

Thanks & regards,
Michael

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