The buffet was incredible! The service at Cafe Boleh was beyond exceptional, with every staff member being friendly and helpful. Huge thanks to Mizan, Sanipa, Harold, Lela, Chef Primus, Wahab, Kenneth, Willy, and the entire team for making it unforgettable!
Dear Dominic D,
Thank you for taking the time to share your wonderful review on TripAdvisor!
We are thrilled to hear that your experience at Café Boleh was so memorable and that our dinner buffet and service exceeded your expectations. It's especially gratifying to see so many of our team members mentioned by name — Hamizan, Sanipa, Harold, Lela, Chef Primus, Wahab, Kenneth, and Welly will be delighted to know they contributed to making your visit exceptional.
Your kind words inspire our team to continue delivering the highest level of service to all our guests. We look forward to welcoming you back to The Pacific Sutera Hotel and Café Boleh for more unforgettable moments.
Sincerely,
Gerry D’Cruz
General Manager
We had dinner at cafe boleh at around 1900hrs & we were welcome by a great service supervisor or manager Sanipa lead us to the table. And chef primus, wahab and kenneth were so profesional. Same goes to willy very friendly and the team Hamizan, sanipa, harold & lela with one guys forgot his name white shirt black pants with black glasses arrange a wonderful birthday cake and sing a song to friend of mine Lloyd. It is a memorable moment for all of us here thanks once again cafe boleh team.
2. Meet up with rehman the E.a.m, siti Afom and Sabri Guest service manager their were awesome and friendly feel like im at home while talking with them. What a service their have provide us and information their have given.
Definitely will recommend friends to come over and i will be back
Special attention to sanipa, what a great welcoming and friendly attitude was given to us. Thanks to her and should have given her something speacial.
Thanks once again management and congrats.
Dear Passport32472495415,
Thank you for taking the time to share such an uplifting review of your recent experience at The Pacific Sutera Hotel, especially your dining experience at Café Boleh! It warms our hearts to know that our team made your time with us memorable and filled with warm hospitality.
I am thrilled to hear about the exceptional service you received from Sanipa, Welly, Hamizan, Harold, Lela, Chef Primus, Chef Wahab & Chef Kenneth and the team. It’s wonderful to know that they went above and beyond to create such a special moment for you and your friend, Lloyd. The birthday cake and the song sound like a delightful surprise, and I will make sure to personally convey your appreciation to the entire Café Boleh team for their efforts.
I’m equally pleased that you had the chance to meet with our Executive Assistant Manager, Rehman as well as Siti & Sabri from the Front Office. Their commitment to making guests feel at home is something we value deeply, and I’m glad they made such a positive impression during your stay.
Your recommendation means a lot to us, and we can’t wait to welcome you back to The Pacific Sutera Hotel. Special recognition will certainly be given to Sanipa for her exceptional hospitality, as it’s clear that she left a lasting impact on your visit.
Thank you once again for your kind words and for choosing us for such a special occasion.
Sincerely,
Gerry D’Cruz
General Manager
Café Boleh at Sutera Harbour is a great spot for those looking for a relaxed yet delightful dining experience. The café boasts an extensive menu featuring a mix of local and international cuisine, catering to a variety of tastes. Whether you're craving Western classics or Asian specialties, there’s something for everyone. Their breakfast buffet is particularly popular, offering a wide selection of fresh pastries, fruits, and hot dishes.
The atmosphere is warm and welcoming, with a cozy interior and pleasant waterfront views that add to the charm. It’s an ideal place for casual dining
Dear Paradise29669571433,
Thank you very much for taking the time to share such a wonderful review of Café Boleh at The Pacific Sutera Hotel on TripAdvisor. I am thrilled to hear that you enjoyed your dining experience with us.
It’s heartening to know that our menu, which blends both local and international flavours, was able to cater to your tastes, and that you found something for everyone to enjoy. I am also pleased that you had a great experience with our breakfast buffet, as we take pride in offering a wide selection of fresh and flavourful options to start the day right.
Your compliments on the atmosphere, with its cozy interior and picturesque waterfront views, are also greatly appreciated. We aim to create a warm and inviting setting where guests can relax and enjoy a memorable meal.
Thank you once again for your kind words. We look forward to welcoming you back to The Pacific Sutera Hotel for another delightful dining experience.
Sincerely,
Gerry D’Cruz
General Manager
Very good, all the staffs were entertaining, genuine and very helpful in making our memories good for the birthday party.
the manager mr Azmie lead his team very amazing
specially thanks to sanipa and Lela and the rest of the staff crew
we were recommend this hotel to our friend and family
nice hotel good environment and the atmosphere
Dear Sightseer02342325886,
Thank you very much for choosing to celebrate your birthday dinner with us at Café Boleh, and for sharing your wonderful review on TripAdvisor. We are delighted to hear that you had a memorable experience and that our team, especially Azmi, Sanipa, Lela, and the rest of the service crew, made your celebration truly special.
It is heartwarming to know that their efforts contributed to your enjoyment, and I will personally pass on your kind words to them. They will be thrilled to know their hard work made a positive impact on your experience.
We are also grateful for your recommendation to your friends and family. Creating lasting memories for our guests is what we strive for and we hope to welcome you back to The Pacific Sutera Hotel in the near future for more special moments.
Sincerely,
Gerry D’Cruz
General Manager
I have been coming back to the Pacific Sutera for years on a regular basis and I must say that it is my only hotel choice when in KK.
The resort style ambience and surroundings coupled with a great bunch of people whom I have gotten to know over the years like Sanipa, Mizan, Jual, Lai, Azmi and Harold who never fail to make my stay a special and memorable one. A big shout out goes to all these great people who are truly an asset to the Pacific Sutera Hotel.
Stayed for 5 nights @ Room 746
Dear Kevin C,
Thank you so much for your continued loyalty to The Pacific Sutera Hotel and for sharing such a heartfelt review. We are truly honoured to be your hotel of choice for a relaxing getaway in Kota Kinabalu.
It’s wonderful to hear that our resort-style ambiance and the dedicated service from our team members, including Sanipa, Mizan, Jual, Lainang, Azmi, and Harold, have consistently made your stays special and memorable. Your kind words mean a lot to us, and I will be sure to personally share your compliments with the entire team. They are indeed a great asset to our hotel, and I’m delighted that they have left a positive and lasting impression on you.
We look forward to welcoming you back for many more stays in the future and ensuring that each visit continues to be as enjoyable and memorable as the last.
Sincerely,
Gerry D’Cruz
General Manager
