We had our best times here in kk. We went pool hopping, cafe hopping. Its just an amazing stay in magellan.
Rooms are clean, bed, pillows is very comfortable. It's worth the stay.
1 thing that I want to comment is that no operator picked up my call for room service at night 11pm.
Dear Madeleine,
Thank you for sharing a review on TripAdvisor on your recent stay at Sutera Harbour Resort, Kota Kinabalu.
We are glad that you had a perfect vacation experience with the exception of a few areas which you had highlighted. Please rest assured that your feedback had been shared with the team for review and further actions.
Thank you again and we look forward to welcoming you back in the not too distant future.
Best wishes,
Gerry D'Cruz
General Manager
-Seaview room with a welcome chocolates
-Staff were accommodating
-Could use bicycle to explore the hotel
-Plenty of packages to choose
-Complimentary cruise, dinner, breakfast
-3 pools to choose
-Instagrammable
Dear Azrul B,
We are incredibly grateful that you took the time out to leave us a 5-Star review.
We are so glad to hear that our team member were able to make your experience with us a memorable one and that you enjoyed all of the amenities & facilities that the resort has to offer.
The team and I look forward to welcome you back in the near future.
Best wishes,
Gerry D'Cruz
General Manager
The hotel view was awesome however due to rainy season we unable to enjoy it more. Rsvn quiet slow to response my request. Breakfast not variety of choice compare to other 5star hotel. A bit disappointed with the rsvn and call center, instead of helping me to check or transfer the line to magellan reception, they ask us to come and wait there to check by ourselves if the room is ready for check in.
Dear MJ5199,
Thank you for sharing your feedback on your recent visit at Sutera Harbour Resort
Rest assured that your feedback in regards to the reservation / call center has been shared with our team for further review and improvement. Let us assure you that we have taken all the necessary action and strive to ensure that this error is not repeated in the future.
Please accept our sincere apologies for the inconvenience you have experienced during your stay.
We look forward in welcoming you back in the near future
Kind regards,
Gerry D'Cruz
General Manager
I enjoyed every single time here at the magellan sutera harbour. We enjoyed the complimentary romantic dinner, complimentary bowling games, complimentary cruise and complimentary cruise. The room with sea view was awesome! Dinner at Al Fresco (the pizza especially) is super yummy and breakfast is even yummier! My husband and i were so happy and looked forward to every meal we are having here at the magellan. The hospitality and the staff were all nice and welcoming. They catered to our requests timely and even called our room upon check in to ensure that everything about the check in process and the room was okay. They also notified us on the reschedule of our cruise date/time as it was raining on our supposed cruise date. They took they responsibility well to call us an hour before to get us a new time/rebook for the cruise. The ambience of the hotel was super cozy that my pregnant self don’t want to leave the hotel. Thank you again The Magellan for the awesome stay! Will definitely come here again for our next stay in KK!
Dear Nurina A,
Thank you for taking time and reflecting on your recent stay at The Magellan -Sutera Harbour Resort. Your loyalty and ongoing support are very important to us, and we are happy that we have exceeded your expectations.
Customer service is key and I am happy that our associates are engaged, always trying to accommodate the needs of our valued guests.
Thank you for staying with us, and we look forward to welcoming you back again together as a family with the introduction of the baby.
Best wishes,
Gerry D’Cruz
General Manager
The hotel rooms located toward the sea has magnificent and beautiful sea view. Especially during sunset and twilight time, the scenery is just breathtaking. Access to the beach front is easy, guests enjoy morning and evening stroll along the beach front and the wharf for yachts. The walkway connecting the hotel and the Resort hotel is convenient. Staffs are friendly and helpful. Good value.
Dear Petersjsim,
Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sutera Harbour Resort. I will share your kind feedback with my colleagues who would be delighted to know that they had been a part of your wonderful experience.
We look forward in welcoming you back again in the near future.
Best wishes,
Gerry D'Cruz
General Manager
