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MJ 5199

Nice Hotel View,.

4.0 of 5 bubblesReviewed 28 Jul 2022
The hotel view was awesome however due to rainy season we unable to enjoy it more. Rsvn quiet slow to response my request. Breakfast not variety of choice compare to other 5star hotel. A bit disappointed with the rsvn and call center, instead of helping me to check or transfer the line to magellan reception, they ask us to come and wait there to check by ourselves if the room is ready for check in.
Date of stay: July 2022
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this review
Responded 29 Jul 2022
Dear MJ5199,

Thank you for sharing your feedback on your recent visit at Sutera Harbour Resort

Rest assured that your feedback in regards to the reservation / call center has been shared with our team for further review and improvement. Let us assure you that we have taken all the necessary action and strive to ensure that this error is not repeated in the future.

Please accept our sincere apologies for the inconvenience you have experienced during your stay.

We look forward in welcoming you back in the near future

Kind regards,

Gerry D'Cruz
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,297)
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Traveller rating
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All reviews magellan club cafe boleh al fresco golf view five sails bowling alley shuttle bus swimming pool small beach club room manukan island buffet breakfast great facilities beautiful sunset sea view room kota kk
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Reviewed 28 July 2022 via mobile

I enjoyed every single time here at the magellan sutera harbour. We enjoyed the complimentary romantic dinner, complimentary bowling games, complimentary cruise and complimentary cruise. The room with sea view was awesome! Dinner at Al Fresco (the pizza especially) is super yummy and breakfast is even yummier! My husband and i were so happy and looked forward to every meal we are having here at the magellan. The hospitality and the staff were all nice and welcoming. They catered to our requests timely and even called our room upon check in to ensure that everything about the check in process and the room was okay. They also notified us on the reschedule of our cruise date/time as it was raining on our supposed cruise date. They took they responsibility well to call us an hour before to get us a new time/rebook for the cruise. The ambience of the hotel was super cozy that my pregnant self don’t want to leave the hotel. Thank you again The Magellan for the awesome stay! Will definitely come here again for our next stay in KK!

Date of stay: July 2022
Trip type: Travelled as a couple
Thank 791nurinaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 30 July 2022

Dear Nurina A,

Thank you for taking time and reflecting on your recent stay at The Magellan -Sutera Harbour Resort. Your loyalty and ongoing support are very important to us, and we are happy that we have exceeded your expectations.

Customer service is key and I am happy that our associates are engaged, always trying to accommodate the needs of our valued guests.

Thank you for staying with us, and we look forward to welcoming you back again together as a family with the introduction of the baby.

Best wishes,


Gerry D’Cruz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2022 via mobile

The hotel rooms located toward the sea has magnificent and beautiful sea view. Especially during sunset and twilight time, the scenery is just breathtaking. Access to the beach front is easy, guests enjoy morning and evening stroll along the beach front and the wharf for yachts. The walkway connecting the hotel and the Resort hotel is convenient. Staffs are friendly and helpful. Good value.

Room tip: Plenty of parking space. Suggest to use the basement parking during rainy season.
Date of stay: July 2022
Trip type: Travelled as a couple
Thank petersjsim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 27 July 2022

Dear Petersjsim,

Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sutera Harbour Resort. I will share your kind feedback with my colleagues who would be delighted to know that they had been a part of your wonderful experience.

We look forward in welcoming you back again in the near future.

Best wishes,

Gerry D'Cruz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2022

Had a great stay with a superb pricing package for a 5 star hotel. They offer scrumptious buffet breakfast and very pleasing view. Great pool to dip in and beautiful garden landscape.

Perfect SKY bar to chill with a panoramic view.

Highly recommended to stay here. Best

Date of stay: July 2022
Thank moetshaundawn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 24 July 2022

Dear Moetshaundawn,

Thank you for choosing The Pacific Sutera Hotel during your recent trip and for taking the time to share your review. We are delighted that our efforts have made your stay a memorable one.
Your very kind words are undoubtedly a great motivation for all of us to serve our best at all times.
We are looking forward in welcoming you again in the near future should your travel visits brings you back to Kota Kinabalu, Sabah!

Best wishes,

Gerry D'Cruz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2022 via mobile

I always stay at Pasific Sutera Habour /Magellen since 10years ago , this place i always chill with my friend & family. Since im moving KL , this time back for biznes trip with Good room price + breakfast for 4days ,3night

This time really make me this dispointed , Water not hot (complain many time but no respond) , aircond not really cool , internet not working at All , cleaner not replace towel ,floor mat , mineral water & take out our card from door 🤦🏼‍♀️. Acces card to life & door not working very well.

The room very clean & comfortable & new look for pasific. Breakfast not bad also , but daily same menu . i like pratha .

Date of stay: July 2022
Trip type: Travelled on business
Thank pamela82016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 22 July 2022

Dear Pamela85,

Thank you for taking the time to share your experience following your recent stay. I was pleased to read that you’ve enjoyed our newly refurbished rooms and it was clean and comfy after returning in 10 years

On the same note, I've noted on your feedback with regards to the hot water, internet and air-conditioning & we are sorry to hear that these issues arise during your stay. Rest assured that I will review this feedback with the maintenance team for further improvements.

My sincere appreciation for your review & we look forward to welcome you back again in the near future.

Kind regards,

Gerry D'Cruz
General Manager

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Reviewed 17 July 2022 via mobile

Can’t deliver any kind of food even slightly warm to your room, tv in Malaysian only, power cuts, poor wifi, lukewarm “hot” water, the whole hotel sounds like someone continuously trying to knock it down because of the way it’s constructed it vibrates and resonates when anyone walks around. Just awful. Would never stay there again.

Date of stay: July 2022
Trip type: Travelled on business
Thank Solarscotia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 19 July 2022

Dear Solarscotia,

First and foremost, please accept our sincere apologies for the inconvenience you’ve experienced during your stay with us. It is no excuse for the shortcomings and the services provided is the exact opposite of what we pride ourselves on. Your constructive feedback is duly noted and rest assured that we will address the issues you have mentioned.

Our resort offers varieties of culinary experience with over 10 food & beverage outlets to choose from & we always encourage our guests to dine rather then ordering / bringing food externally.

We look forward to seeing you again on your next visit for a more positive stay with us.

Kind regards,

Gerry D'Cruz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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