The hotel rooms located toward the sea has magnificent and beautiful sea view. Especially during sunset and twilight time, the scenery is just breathtaking. Access to the beach front is easy, guests enjoy morning and evening stroll along the beach front and the wharf for yachts. The walkway connecting the hotel and the Resort hotel is convenient. Staffs are friendly and helpful. Good value.
Dear Petersjsim,
Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sutera Harbour Resort. I will share your kind feedback with my colleagues who would be delighted to know that they had been a part of your wonderful experience.
We look forward in welcoming you back again in the near future.
Best wishes,
Gerry D'Cruz
General Manager
Had a great stay with a superb pricing package for a 5 star hotel. They offer scrumptious buffet breakfast and very pleasing view. Great pool to dip in and beautiful garden landscape.
Perfect SKY bar to chill with a panoramic view.
Highly recommended to stay here. Best
Dear Moetshaundawn,
Thank you for choosing The Pacific Sutera Hotel during your recent trip and for taking the time to share your review. We are delighted that our efforts have made your stay a memorable one.
Your very kind words are undoubtedly a great motivation for all of us to serve our best at all times.
We are looking forward in welcoming you again in the near future should your travel visits brings you back to Kota Kinabalu, Sabah!
Best wishes,
Gerry D'Cruz
General Manager
I always stay at Pasific Sutera Habour /Magellen since 10years ago , this place i always chill with my friend & family. Since im moving KL , this time back for biznes trip with Good room price + breakfast for 4days ,3night
This time really make me this dispointed , Water not hot (complain many time but no respond) , aircond not really cool , internet not working at All , cleaner not replace towel ,floor mat , mineral water & take out our card from door 🤦🏼♀️. Acces card to life & door not working very well.
The room very clean & comfortable & new look for pasific. Breakfast not bad also , but daily same menu . i like pratha .
Dear Pamela85,
Thank you for taking the time to share your experience following your recent stay. I was pleased to read that you’ve enjoyed our newly refurbished rooms and it was clean and comfy after returning in 10 years
On the same note, I've noted on your feedback with regards to the hot water, internet and air-conditioning & we are sorry to hear that these issues arise during your stay. Rest assured that I will review this feedback with the maintenance team for further improvements.
My sincere appreciation for your review & we look forward to welcome you back again in the near future.
Kind regards,
Gerry D'Cruz
General Manager
Can’t deliver any kind of food even slightly warm to your room, tv in Malaysian only, power cuts, poor wifi, lukewarm “hot” water, the whole hotel sounds like someone continuously trying to knock it down because of the way it’s constructed it vibrates and resonates when anyone walks around. Just awful. Would never stay there again.
Dear Solarscotia,
First and foremost, please accept our sincere apologies for the inconvenience you’ve experienced during your stay with us. It is no excuse for the shortcomings and the services provided is the exact opposite of what we pride ourselves on. Your constructive feedback is duly noted and rest assured that we will address the issues you have mentioned.
Our resort offers varieties of culinary experience with over 10 food & beverage outlets to choose from & we always encourage our guests to dine rather then ordering / bringing food externally.
We look forward to seeing you again on your next visit for a more positive stay with us.
Kind regards,
Gerry D'Cruz
General Manager
Good view, nice and yummy international breakfast, very very comfortable room, no worried about daily necessities like toothpaste, toothbrush, slipper, hair dryer, iron,.. if breakfast provide chicken hotdog and ham beside beef i think more better ,because Buddhist didn't eat beef..
Dear CP J,
Thank you for taking the time to share your experience following your recent stay at Sutera Harbour Resort. I was pleased to read that you’ve enjoyed your stay at the Resort with our comfy rooms, yummy breakfast and adequate bathroom amenities. However, I did note your feedback with regards to the breakfast offerings for pollotarians.
We certainly appreciate suggestions and your kind words are undoubtedly a great motivation for all of us to serve our best at all times. We are looking forward in welcoming you again in the near future should your travel visits brings you back to Kota Kinabalu, Sabah!
Best Wishes,
Gerry D'Cruz
General Manager
