Can’t deliver any kind of food even slightly warm to your room, tv in Malaysian only, power cuts, poor wifi, lukewarm “hot” water, the whole hotel sounds like someone continuously trying to knock it down because of the way it’s constructed it vibrates and resonates when anyone walks around. Just awful. Would never stay there again.
Dear Solarscotia,
First and foremost, please accept our sincere apologies for the inconvenience you’ve experienced during your stay with us. It is no excuse for the shortcomings and the services provided is the exact opposite of what we pride ourselves on. Your constructive feedback is duly noted and rest assured that we will address the issues you have mentioned.
Our resort offers varieties of culinary experience with over 10 food & beverage outlets to choose from & we always encourage our guests to dine rather then ordering / bringing food externally.
We look forward to seeing you again on your next visit for a more positive stay with us.
Kind regards,
Gerry D'Cruz
General Manager
Good view, nice and yummy international breakfast, very very comfortable room, no worried about daily necessities like toothpaste, toothbrush, slipper, hair dryer, iron,.. if breakfast provide chicken hotdog and ham beside beef i think more better ,because Buddhist didn't eat beef..
Dear CP J,
Thank you for taking the time to share your experience following your recent stay at Sutera Harbour Resort. I was pleased to read that you’ve enjoyed your stay at the Resort with our comfy rooms, yummy breakfast and adequate bathroom amenities. However, I did note your feedback with regards to the breakfast offerings for pollotarians.
We certainly appreciate suggestions and your kind words are undoubtedly a great motivation for all of us to serve our best at all times. We are looking forward in welcoming you again in the near future should your travel visits brings you back to Kota Kinabalu, Sabah!
Best Wishes,
Gerry D'Cruz
General Manager
Stayed 6 days here, sunset view here is amazing but if it wasn’t for the promotional rate you’re better off staying at other hotels closer to the city. Also, their breakfast buffet selection is a disappointment, almost the same menu with little variety. On the last day I was shocked they even served curry that’s gone bad!
Dear Palgo47,
Thank you for taking the time to share your experience following your recent stay at Sutera Harbour Resort. I was pleased to read that you’ve enjoyed the promotional rates as well as the amazing sunset at the resort. However, I did note your feedback with regards to the breakfast offerings & we are sorry to hear that your dining experience was not up to your expectations. Rest assured that we that we will review this with our Food & Beverage team for further improvements.
Thank you once again for sharing your experience with us & we look forward in serving you again in the near future.
Kind regards,
Gerry D’Cruz
General Manager
Good breakfast spread, clean room, excellent service. Worth the money spent on a package which came with at 30 mins cruise but since I stayed 3 nights with dinner package; I wish different menu is served each night.
Dear Ana Abd Jabbar,
Thank you for choosing Sutera Harbour Resort during your recent trip and for taking the time to share your review. We are delighted that our efforts have made your stay a memorable one.
Your very kind words are undoubtedly a great motivation for all of us to serve our best at all times.
We are looking forward in welcoming you again in the near future should your travel visits brings you back to Kota Kinabalu, Sabah!
Best wishes,
Gerry D'Cruz
General Manager
I love the view, the vibe and the food!
I appreciate the water pressure top notch.
However, needs some attention on repairing and maintenance work inside the bathroom and balcony. Still, I recommend this facility for family vacation or honeymoon (i pkp-moon here back in 2021, and bring my first born for her 1st vacation recently)
Keep it a good work Magellan, and I will keep on coming for my special occasions.
Xoxo,
Zube
Dear Siti Zubaidah,
It was indeed a pleasure having you with us recently at Sutera Harbour Resort. May we take this opportunity to express our deepest appreciation for choosing us as your preferred Resort in Kota Kinabalu, Sabah
We are pleased that you had an enjoyable experience during your recent stay with us. Nevertheless, I have note on your comments regarding the repair works at your room balcony & bathroom for immediate improvement.
Once again, my sincere appreciation for your kind review & recommendations. We look forward to welcome you back again in the near future.
Kind regards,
Gerry D’Cruz
General Manager
