Stayed 6 days here, sunset view here is amazing but if it wasn’t for the promotional rate you’re better off staying at other hotels closer to the city. Also, their breakfast buffet selection is a disappointment, almost the same menu with little variety. On the last day I was shocked they even served curry that’s gone bad!
Dear Palgo47,
Thank you for taking the time to share your experience following your recent stay at Sutera Harbour Resort. I was pleased to read that you’ve enjoyed the promotional rates as well as the amazing sunset at the resort. However, I did note your feedback with regards to the breakfast offerings & we are sorry to hear that your dining experience was not up to your expectations. Rest assured that we that we will review this with our Food & Beverage team for further improvements.
Thank you once again for sharing your experience with us & we look forward in serving you again in the near future.
Kind regards,
Gerry D’Cruz
General Manager
Good breakfast spread, clean room, excellent service. Worth the money spent on a package which came with at 30 mins cruise but since I stayed 3 nights with dinner package; I wish different menu is served each night.
Dear Ana Abd Jabbar,
Thank you for choosing Sutera Harbour Resort during your recent trip and for taking the time to share your review. We are delighted that our efforts have made your stay a memorable one.
Your very kind words are undoubtedly a great motivation for all of us to serve our best at all times.
We are looking forward in welcoming you again in the near future should your travel visits brings you back to Kota Kinabalu, Sabah!
Best wishes,
Gerry D'Cruz
General Manager
I love the view, the vibe and the food!
I appreciate the water pressure top notch.
However, needs some attention on repairing and maintenance work inside the bathroom and balcony. Still, I recommend this facility for family vacation or honeymoon (i pkp-moon here back in 2021, and bring my first born for her 1st vacation recently)
Keep it a good work Magellan, and I will keep on coming for my special occasions.
Xoxo,
Zube
Dear Siti Zubaidah,
It was indeed a pleasure having you with us recently at Sutera Harbour Resort. May we take this opportunity to express our deepest appreciation for choosing us as your preferred Resort in Kota Kinabalu, Sabah
We are pleased that you had an enjoyable experience during your recent stay with us. Nevertheless, I have note on your comments regarding the repair works at your room balcony & bathroom for immediate improvement.
Once again, my sincere appreciation for your kind review & recommendations. We look forward to welcome you back again in the near future.
Kind regards,
Gerry D’Cruz
General Manager
Initially booked through Agoda a regular room with golf course view, but i check in by midnight and my room was upgraded to a junior suite with similar view. Yet the offer me another room with seaside view since i was alone and the suite is too big. My booking was overbooked and they transfer me to their next door hotel Magellan Sutera for the second night. They managed to keep me in Pacific Sutera after some arrangements with Magellan.
Room was clean, with great view and a balcony. The breakfast was simple and full with packs on weekends
Dear Afiqah A,
Thank you for choosing Sutera Harbour Resort during your recent trip and for taking the time to share your review. We are delighted that our efforts have made your stay a memorable one.
Your very kind words are undoubtedly a great motivation for all of us to serve our best at all times.
We are looking forward in welcoming you again in the near future should your travel visits brings you back to Kota Kinabalu, Sabah!
Best wishes,
Gerry D'Cruz
General Manager
Best experience for hotels around kk so far. Worth the money spend. The staff were good, facility is great. Good view. Will come back and try the swimming pool as well. Also want to try their cruise and the hi-tea .
Dear 850hanib,
Thank you very much for choosing Sutera Harbour Resort during your short vacation at Kota Kinabalu, Sabah.
We are very happy that you enjoyed your time with us - the team and I are determined to deliver a great experience to all our guests and I am so glad o see that we managed to make your stay an enjoyable & memorable one.
We have certainly enjoyed looking after you and we look forward in welcoming you back in the near future.
Kind regards,
Gerry D'Cruz
General Manager
