Good breakfast spread, clean room, excellent service. Worth the money spent on a package which came with at 30 mins cruise but since I stayed 3 nights with dinner package; I wish different menu is served each night.
2,102
1,323
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palgo47
Kuala Lumpur, MalaysiaAverage at best
Reviewed 3 Jul 2022via mobile
Stayed 6 days here, sunset view here is amazing but if it wasn’t for the promotional rate you’re better off staying at other hotels closer to the city. Also, their breakfast buffet selection is a disappointment, almost the same menu with little variety. On the last day I was shocked they even served curry that’s gone bad!
Date of stay: July 2022Trip type: Travelled on business
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Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this review
Responded 3 Jul 2022
Dear Palgo47,
Thank you for taking the time to share your experience following your recent stay at Sutera Harbour Resort. I was pleased to read that you’ve enjoyed the promotional rates as well as the amazing sunset at the resort. However, I did note your feedback with regards to the breakfast offerings & we are sorry to hear that your dining experience was not up to your expectations. Rest assured that we that we will review this with our Food & Beverage team for further improvements.
Thank you once again for sharing your experience with us & we look forward in serving you again in the near future.
Kind regards,
Gerry D’Cruz
General Manager
Thank you for taking the time to share your experience following your recent stay at Sutera Harbour Resort. I was pleased to read that you’ve enjoyed the promotional rates as well as the amazing sunset at the resort. However, I did note your feedback with regards to the breakfast offerings & we are sorry to hear that your dining experience was not up to your expectations. Rest assured that we that we will review this with our Food & Beverage team for further improvements.
Thank you once again for sharing your experience with us & we look forward in serving you again in the near future.
Kind regards,
Gerry D’Cruz
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,264)
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2,102
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All reviews magellan club cafe boleh al fresco golf view five sails bowling alley shuttle bus swimming pool small beach club room manukan island buffet breakfast great facilities beautiful sunset sea view room kota kk
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509 - 514 of 4,264 reviews
anajabbar
31
Room tip: Quiet room with nice view
Date of stay: June 2022
Ask anajabbar about The Pacific Sutera Hotel - Sutera Harbour Resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 3 July 2022
Dear Ana Abd Jabbar,
Thank you for choosing Sutera Harbour Resort during your recent trip and for taking the time to share your review. We are delighted that our efforts have made your stay a memorable one.
Your very kind words are undoubtedly a great motivation for all of us to serve our best at all times.
We are looking forward in welcoming you again in the near future should your travel visits brings you back to Kota Kinabalu, Sabah!
Best wishes,
Gerry D'Cruz
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sitizubaidahp
1
via mobile 
I love the view, the vibe and the food!
I appreciate the water pressure top notch.
However, needs some attention on repairing and maintenance work inside the bathroom and balcony. Still, I recommend this facility for family vacation or honeymoon (i pkp-moon here back in 2021, and bring my first born for her 1st vacation recently)
Keep it a good work Magellan, and I will keep on coming for my special occasions.
Xoxo,
Zube
Date of stay: June 2022
Ask sitizubaidahp about The Pacific Sutera Hotel - Sutera Harbour Resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 1 July 2022
Dear Siti Zubaidah,
It was indeed a pleasure having you with us recently at Sutera Harbour Resort. May we take this opportunity to express our deepest appreciation for choosing us as your preferred Resort in Kota Kinabalu, Sabah
We are pleased that you had an enjoyable experience during your recent stay with us. Nevertheless, I have note on your comments regarding the repair works at your room balcony & bathroom for immediate improvement.
Once again, my sincere appreciation for your kind review & recommendations. We look forward to welcome you back again in the near future.
Kind regards,
Gerry D’Cruz
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
afiqahsyazwani
Puchong, Malaysia
2
via mobile 
Initially booked through Agoda a regular room with golf course view, but i check in by midnight and my room was upgraded to a junior suite with similar view. Yet the offer me another room with seaside view since i was alone and the suite is too big. My booking was overbooked and they transfer me to their next door hotel Magellan Sutera for the second night. They managed to keep me in Pacific Sutera after some arrangements with Magellan.
Room was clean, with great view and a balcony. The breakfast was simple and full with packs on weekends
Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 30 June 2022
Dear Afiqah A,
Thank you for choosing Sutera Harbour Resort during your recent trip and for taking the time to share your review. We are delighted that our efforts have made your stay a memorable one.
Your very kind words are undoubtedly a great motivation for all of us to serve our best at all times.
We are looking forward in welcoming you again in the near future should your travel visits brings you back to Kota Kinabalu, Sabah!
Best wishes,
Gerry D'Cruz
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
850hanib
1
via mobile
Best experience for hotels around kk so far. Worth the money spend. The staff were good, facility is great. Good view. Will come back and try the swimming pool as well. Also want to try their cruise and the hi-tea .
Date of stay: June 2022
Ask 850hanib about The Pacific Sutera Hotel - Sutera Harbour Resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 30 June 2022
Dear 850hanib,
Thank you very much for choosing Sutera Harbour Resort during your short vacation at Kota Kinabalu, Sabah.
We are very happy that you enjoyed your time with us - the team and I are determined to deliver a great experience to all our guests and I am so glad o see that we managed to make your stay an enjoyable & memorable one.
We have certainly enjoyed looking after you and we look forward in welcoming you back in the near future.
Kind regards,
Gerry D'Cruz
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shazrein23
1
via mobile 
the place was beautiful,every staff in the hotel was friendly and helpful. The room that we stay was so comfortable, clean and tidy. next trip we will come again and stay abit longer. Anyway thank you for your good services with me and my wife. 😊
Date of stay: June 2022
Ask Shazrein23 about The Pacific Sutera Hotel - Sutera Harbour Resort
Thank Shazrein23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 28 June 2022
Dear Shazrein23,
Thank you very much for choosing The Pacific Sutera Harbour Resort during your short vacation at Kota Kinabalu, Sabah.
We are very happy that you enjoyed your time with us - the team and I are determined to deliver a great experience to all our guests and I am so glad o see that we managed to make your stay an enjoyable & memorable one.
We have certainly enjoyed looking after you and we look forward in welcoming you back in the near future.
Best wishes,
Gerry D'Cruz
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC