I love the view, the vibe and the food!
I appreciate the water pressure top notch.
However, needs some attention on repairing and maintenance work inside the bathroom and balcony. Still, I recommend this facility for family vacation or honeymoon (i pkp-moon here back in 2021, and bring my first born for her 1st vacation recently)
Keep it a good work Magellan, and I will keep on coming for my special occasions.
Xoxo,
Zube
Dear Siti Zubaidah,
It was indeed a pleasure having you with us recently at Sutera Harbour Resort. May we take this opportunity to express our deepest appreciation for choosing us as your preferred Resort in Kota Kinabalu, Sabah
We are pleased that you had an enjoyable experience during your recent stay with us. Nevertheless, I have note on your comments regarding the repair works at your room balcony & bathroom for immediate improvement.
Once again, my sincere appreciation for your kind review & recommendations. We look forward to welcome you back again in the near future.
Kind regards,
Gerry D’Cruz
General Manager
Initially booked through Agoda a regular room with golf course view, but i check in by midnight and my room was upgraded to a junior suite with similar view. Yet the offer me another room with seaside view since i was alone and the suite is too big. My booking was overbooked and they transfer me to their next door hotel Magellan Sutera for the second night. They managed to keep me in Pacific Sutera after some arrangements with Magellan.
Room was clean, with great view and a balcony. The breakfast was simple and full with packs on weekends
Dear Afiqah A,
Thank you for choosing Sutera Harbour Resort during your recent trip and for taking the time to share your review. We are delighted that our efforts have made your stay a memorable one.
Your very kind words are undoubtedly a great motivation for all of us to serve our best at all times.
We are looking forward in welcoming you again in the near future should your travel visits brings you back to Kota Kinabalu, Sabah!
Best wishes,
Gerry D'Cruz
General Manager
Best experience for hotels around kk so far. Worth the money spend. The staff were good, facility is great. Good view. Will come back and try the swimming pool as well. Also want to try their cruise and the hi-tea .
Dear 850hanib,
Thank you very much for choosing Sutera Harbour Resort during your short vacation at Kota Kinabalu, Sabah.
We are very happy that you enjoyed your time with us - the team and I are determined to deliver a great experience to all our guests and I am so glad o see that we managed to make your stay an enjoyable & memorable one.
We have certainly enjoyed looking after you and we look forward in welcoming you back in the near future.
Kind regards,
Gerry D'Cruz
General Manager
the place was beautiful,every staff in the hotel was friendly and helpful. The room that we stay was so comfortable, clean and tidy. next trip we will come again and stay abit longer. Anyway thank you for your good services with me and my wife. 😊
Dear Shazrein23,
Thank you very much for choosing The Pacific Sutera Harbour Resort during your short vacation at Kota Kinabalu, Sabah.
We are very happy that you enjoyed your time with us - the team and I are determined to deliver a great experience to all our guests and I am so glad o see that we managed to make your stay an enjoyable & memorable one.
We have certainly enjoyed looking after you and we look forward in welcoming you back in the near future.
Best wishes,
Gerry D'Cruz
General Manager
Room was clean and comfy although age of the hotel was showing through the weathering of the wall paint and floors of the room.
Booked the blissful getaway package that included a sunset cruise but couldn’t even try it due to miscommunication from the receptionist. Asked them if the cruise was allowed due to slight torrential rain, receptionists told us to wait for confirmation so we waited before they told us to walk to the pier which was quite a distance away only to see the cruise sailing away as we reached the pier.
Wasted our time and effort going to the pier, if only the receptionist communicated well to the cruise staff that we were coming but apparently they cant even do that.
Package included a so called “romantic dinner” which served chicken breast as a main course. Felt cheap and below average with the whole set meal and was more of a gimmick just to include dinner making the package seem appealing.
Even free drinking water was limited with the receptionist stating maximum of 3 bottles but only 2 were sent to the room after calling them, go figure.
Plus points; clean and comfy bed, decent breakfast service and late checkout allowed.
