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Initially booked through Agoda a regular room with golf course view, but i check in by midnight and my room was upgraded to a junior suite with similar view. Yet the offer me another room with seaside view since i was alone and the suite is too big. My booking was overbooked and they transfer me to their next door hotel Magellan Sutera for the second night. They managed to keep me in Pacific Sutera after some arrangements with Magellan.
Room was clean, with great view and a balcony. The breakfast was simple and full with packs on weekends
Date of stay: June 2022
Trip type: Travelled solo
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Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this review
Responded 30 Jun 2022
Dear Afiqah A,
Thank you for choosing Sutera Harbour Resort during your recent trip and for taking the time to share your review. We are delighted that our efforts have made your stay a memorable one. Your very kind words are undoubtedly a great motivation for all of us to serve our best at all times. We are looking forward in welcoming you again in the near future should your travel visits brings you back to Kota Kinabalu, Sabah!
Best wishes,
Gerry D'Cruz General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
All reviews magellan club cafe boleh al fresco golf view five sails bowling alley shuttle bus swimming pool small beach club room manukan island buffet breakfast great facilities beautiful sunset sea view room kota kk
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Best experience for hotels around kk so far. Worth the money spend. The staff were good, facility is great. Good view. Will come back and try the swimming pool as well. Also want to try their cruise and the hi-tea .
Date of stay: June 2022
Trip type: Travelled as a couple
Ask 850hanib about The Pacific Sutera Hotel - Sutera Harbour Resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 30 June 2022
Dear 850hanib,
Thank you very much for choosing Sutera Harbour Resort during your short vacation at Kota Kinabalu, Sabah.
We are very happy that you enjoyed your time with us - the team and I are determined to deliver a great experience to all our guests and I am so glad o see that we managed to make your stay an enjoyable & memorable one.
We have certainly enjoyed looking after you and we look forward in welcoming you back in the near future.
Kind regards,
Gerry D'Cruz General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
the place was beautiful,every staff in the hotel was friendly and helpful. The room that we stay was so comfortable, clean and tidy. next trip we will come again and stay abit longer. Anyway thank you for your good services with me and my wife. 😊
Date of stay: June 2022
Trip type: Travelled as a couple
Ask Shazrein23 about The Pacific Sutera Hotel - Sutera Harbour Resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 28 June 2022
Dear Shazrein23,
Thank you very much for choosing The Pacific Sutera Harbour Resort during your short vacation at Kota Kinabalu, Sabah.
We are very happy that you enjoyed your time with us - the team and I are determined to deliver a great experience to all our guests and I am so glad o see that we managed to make your stay an enjoyable & memorable one.
We have certainly enjoyed looking after you and we look forward in welcoming you back in the near future.
Best wishes,
Gerry D'Cruz General Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Room was clean and comfy although age of the hotel was showing through the weathering of the wall paint and floors of the room.
Booked the blissful getaway package that included a sunset cruise but couldn’t even try it due to miscommunication from the receptionist. Asked them if the cruise was allowed due to slight torrential rain, receptionists told us to wait for confirmation so we waited before they told us to walk to the pier which was quite a distance away only to see the cruise sailing away as we reached the pier.
Wasted our time and effort going to the pier, if only the receptionist communicated well to the cruise staff that we were coming but apparently they cant even do that.
Package included a so called “romantic dinner” which served chicken breast as a main course. Felt cheap and below average with the whole set meal and was more of a gimmick just to include dinner making the package seem appealing.
Even free drinking water was limited with the receptionist stating maximum of 3 bottles but only 2 were sent to the room after calling them, go figure.
Plus points; clean and comfy bed, decent breakfast service and late checkout allowed.
Date of stay: June 2022
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My room location is so amazing and mesmerized. Always clean and tidy. The staff is so friendly and welcoming. The food for breakfast is great, many selection. A bit expensive for food and beverage but its still affordable and nice. The view and scenery at the outside is so nice, we can swim freely for muslimah at the pool coz no proper attire needed (I mean like need to ware swimming suit etc) but not sure can swim freely at the beach, so need to double confirm with the staff. Overall, it is a great place for vacation and business trip.
Room tip: Sea view room is amazing
Date of stay: June 2022
Trip type: Travelled on business
Sleep Quality
Rooms
Service
Ask Onieylieya about The Pacific Sutera Hotel - Sutera Harbour Resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 17 June 2022
Dear Onieylieya,
Thank you for your splendid review. We are pleased to hear we are your favorite choice for a staycation! It delights us to know that you had an enjoyable stay experience with us. It is feedback such as this that lifts us to continue doing our best in serving all our valued guests.
The next time you are planning another staycation, we'll be right here to welcome you for another memorable experience.
Kind regards,
Gerry D'Cruz General Manager
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Food was a little expensive at the restaurants, but still was fairly good. You get vouchers for breakfast and dinner which is really nice. The rooms were really great and had comfortable beds. I found the price for the resort to be a good price for what is all included.
Room tip: This is a busy resort, so parking can sometimes be challenging
Date of stay: June 2022
Trip type: Travelled as a couple
Ask jamesmcvig about The Pacific Sutera Hotel - Sutera Harbour Resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 9 June 2022
Dear James M,
Thank you for choosing Sutera Harbour Resort during your recent trip and for taking the time to share your review. We are delighted that our efforts have made your stay a memorable one. Your very kind words are undoubtedly a great motivation for all of us to serve our best at all times. We are looking forward in welcoming you again in the near future.
Best wishes,
Gerry D’Cruz General Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
