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Shazrein

We enjoy our shortvacay at Pacific Sutera ❤️

5.0 of 5 bubblesReviewed 25 Jun 2022via mobile
the place was beautiful,every staff in the hotel was friendly and helpful. The room that we stay was so comfortable, clean and tidy. next trip we will come again and stay abit longer. Anyway thank you for your good services with me and my wife. 😊
Date of stay: June 2022
Trip type: Travelled as a couple
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Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this review
Responded 27 Jun 2022
Dear Shazrein23,

Thank you very much for choosing The Pacific Sutera Harbour Resort during your short vacation at Kota Kinabalu, Sabah.

We are very happy that you enjoyed your time with us - the team and I are determined to deliver a great experience to all our guests and I am so glad o see that we managed to make your stay an enjoyable & memorable one.

We have certainly enjoyed looking after you and we look forward in welcoming you back in the near future.

Best wishes,

Gerry D'Cruz
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,299)
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Reviewed 19 June 2022 via mobile

Room was clean and comfy although age of the hotel was showing through the weathering of the wall paint and floors of the room.

Booked the blissful getaway package that included a sunset cruise but couldn’t even try it due to miscommunication from the receptionist. Asked them if the cruise was allowed due to slight torrential rain, receptionists told us to wait for confirmation so we waited before they told us to walk to the pier which was quite a distance away only to see the cruise sailing away as we reached the pier.

Wasted our time and effort going to the pier, if only the receptionist communicated well to the cruise staff that we were coming but apparently they cant even do that.

Package included a so called “romantic dinner” which served chicken breast as a main course. Felt cheap and below average with the whole set meal and was more of a gimmick just to include dinner making the package seem appealing.

Even free drinking water was limited with the receptionist stating maximum of 3 bottles but only 2 were sent to the room after calling them, go figure.

Plus points; clean and comfy bed, decent breakfast service and late checkout allowed.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank LanceSiR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 June 2022

My room location is so amazing and mesmerized. Always clean and tidy. The staff is so friendly and welcoming. The food for breakfast is great, many selection. A bit expensive for food and beverage but its still affordable and nice.
The view and scenery at the outside is so nice, we can swim freely for muslimah at the pool coz no proper attire needed (I mean like need to ware swimming suit etc) but not sure can swim freely at the beach, so need to double confirm with the staff.
Overall, it is a great place for vacation and business trip.

Room tip: Sea view room is amazing
Date of stay: June 2022
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Onieylieya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 17 June 2022

Dear Onieylieya,

Thank you for your splendid review. We are pleased to hear we are your favorite choice for a staycation! It delights us to know that you had an enjoyable stay experience with us. It is feedback such as this that lifts us to continue doing our best in serving all our valued guests.


The next time you are planning another staycation, we'll be right here to welcome you for another memorable experience.

Kind regards,

Gerry D'Cruz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2022 via mobile

Food was a little expensive at the restaurants, but still was fairly good. You get vouchers for breakfast and dinner which is really nice. The rooms were really great and had comfortable beds. I found the price for the resort to be a good price for what is all included.

Room tip: This is a busy resort, so parking can sometimes be challenging
Date of stay: June 2022
Trip type: Travelled as a couple
Thank jamesmcvig
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 9 June 2022

Dear James M,

Thank you for choosing Sutera Harbour Resort during your recent trip and for taking the time to share your review. We are delighted that our efforts have made your stay a memorable one.
Your very kind words are undoubtedly a great motivation for all of us to serve our best at all times.
We are looking forward in welcoming you again in the near future.

Best wishes,

Gerry D’Cruz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2022 via mobile

As stated above, staffs at check - in counter was not efficient, and got my bookings messed up.
Kept clarifying but in the end rooms were wrongly assigned. The check - in staff did not understand or respond to the questions asked, I.E We we were asking about the complementary cruise, she answered regarding rooms matter. Thus, made us even clueless and confused about what had gone wrong with the room bookings. Access key was not activated when we were sent off from the counter. Needed to go back and forth to counter after a long tiring travel day, and yet this kind of service we received. We had stayed in another competitor hotel at Tanjung Aru with spectacular services. Hence, there are still many rooms for improvement.

I appreciate improvement in service for future visiting for other guests. It’s a 5 star resort and the services provide and staff training shall be up to par.

Thank you very much.

Date of stay: June 2022
Trip type: Travelled with family
Thank 916suyingc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 7 June 2022

Dear 916suyingc,

Thank you for taking the time to write a review in our TripAdvisor page.

First and foremost, please accept our sincere apologies for the inconvenience you’ve experienced during your stay with us. It is no excuse for the shortcomings and the services provided is the exact opposite of what we pride ourselves on. Your constructive feedback is duly noted and rest assured that we will address the issues you have mentioned.

Again, we truly apologize and we look forward to seeing you again on your next visit for a more positive stay with us.

Best regards,
General Manager
The Magellan Sutera Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2022 via mobile

Sutera habour resort is a nice and beautiful place. The room is clean and tidy. Excellent resort facilities such as cinema, golf, pool and etc.

But there are some parts need to be improve. The check in waiting time take too long. Maybe it is peak season, but it really took me quite a long time for the queue up. Besides, the room towel or floor towel need to call to operators everyday for sending new one. And one last thing , the Awang restaurant under sutera habour at manukan island. The staff overall there are rude and impolite. Even the restaurant captain in charge also acted unprofessional for the outsider.

Overall I will give it 9 out of 10.

But the awang restaurant at manukan island , I will only it 1/10. ( food is also not quite tasty.)

Date of stay: June 2022
Trip type: Travelled with family
Thank ahleh830
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort, responded to this reviewResponded 3 June 2022

Dear Wei Lian,

It was indeed a pleasure having you with us recently at Sutera Harbour Resort. May we take this opportunity to express our deepest appreciation for your kind patronage

I’m sorry to hear about your stay at Manukan Island. Please be informed that the property is not under the Management of Sutera Harbour Resort.

I am very pleased that you had an enjoyable experience with us despite the peak period & my sincere appreciation for your kind review and we look forward to welcome you back again in the near future.

Kind regards,

Gerry D’Cruz
General Manager

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