Nice beach with a beautiful sunset. Facilities are really dated though. Ceiling of one large area collapsed the week before we arrived, and it was impossible to get the mosquitoes out of the room (problematic really as dengue is known to be in the region and these looked like ages aegyptes mosquitoes).
Dear qutrip,
Thank you for sharing your feedback on TripAdvisor. We are pleased to hear that you enjoyed the beautiful beach and stunning sunset at our resort.
However, we deeply regret the issues you experienced during your stay. The safety and comfort of our guests are our top priorities, and we apologize for any inconvenience caused by the dated facilities and the unfortunate incident with the ceiling. We are actively working on improvements to ensure our facilities meet the highest standards.
We are also sorry to hear about the mosquito issue in your room. We take such concerns seriously, especially given the health risks associated with dengue. Please be assured that we have increased our efforts in pest control to provide a safer and more comfortable environment for our guests.
Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
Warm regards,
Yusuf Yaran
Resident Manager
Shangri-La Tanjung Aru, Kota Kinabalu, Sabah, Malaysia
Thank you to Shangri-La Tanjung Aru Kota Kinabalu, Sabah, for the excellent accommodation, pleasant environment, and friendly staff provided to us during the Welcome Dinner and 39th Joint Meeting of Land Surveyors Board held from July 24th to 25th. Your efficient and outstanding service made our experience truly memorable.
Dear Explore68504009657,
Thank you for your kind review on TripAdvisor. We are delighted to hear that you enjoyed your stay with us and that our team could make the Welcome Dinner and the 39th Joint Meeting of Land Surveyors Board a memorable experience.
Providing excellent accommodation, a pleasant environment, and friendly service is our top priority, and we are thrilled that we could meet your expectations. Your positive feedback is much appreciated and will be shared with our team.
We look forward to welcoming you back to Shangri-La Tanjung Aru, Kota Kinabalu, in the future.
Warm regards,
Yusuf Yaran
Resident Manager
Shangri-La Tanjung Aru, Kota Kinabalu, Sabah, Malaysia
Very grateful to the hotel, Baharom, Aslynnah, Harun & Melson for helping in handling our event that involving all 148 civil servants throughout Sabah. They able to meet the sudden demands for our side. The food n hall preparations are very statisfying. The most important thing is that the sale manager (baharom) and service manager event (aslynnah) easy to deal with. THANK YOU!
Dear GoPlaces21212275549,
Thank you for sharing your wonderful feedback on TripAdvisor. We are thrilled to hear that your event was a success and that our team, particularly Baharom, Aslynnah, Harun, and Melson, provided excellent service and support.
We take great pride in our ability to meet the needs of our guests, especially during significant events such as yours. Your kind words about our food and hall preparations are much appreciated, and we are delighted that you found our team easy to work with.
Thank you once again for choosing Shangri-La Tanjung Aru for your event. We look forward to welcoming you back in the future.
Warm regards,
Yusuf Yaran
Resident Manager
Shangri-La Tanjung Aru, Kota Kinabalu, Sabah, Malaysia
Spent two nights here at start of our Borneo expedition and could not have been more disappointed with the facilities and food. Shangri-La used to be one of my ‘go-to’ hotel brands 15 years ago but it seems they have not invested in their properties which now seem tired and old (we had a similar experience in the Shangri-La in Manila in February which i had hoped was a one off poor experience). But more than this our room was not very clean, the bed linen was old and stained, towels threadbare and our bathroom had not been cleaned to an acceptable standard.
Breakfast was absolute chaos. I have never seen such a poorly run restaurant. Whilst plentiful food stations, and even though the food quality was very poor, all were overwhelmed by the number of guests. We were told that the hotel was only 50% full - so how they would have coped if any fuller, goodness only knows.
The outdoor areas are not well kept, food and drink service poor, beach grotty.
Frankly in my humble opinion the entire hotel needs to be completely refurbished.
The one positive was the concierge who was extremely helpful and polite.
The price charged for this poor quality hotel is simply ridiculous. My advice, look around. There must be better alternatives near by.
Dear andrewbY4846IF,
Thank you for taking the time to share your feedback following your recent stay at ou resort. I deeply regret to learn about your disappointing experience, and I sincerely apologize for the numerous issues you encountered during your stay.
Your observations about the cleanliness of your room, the condition of the bed linen and towels, and the state of the bathroom are concerning. This is not reflective of the high standards we strive to maintain, and I assure you that we are addressing these issues with our housekeeping team to prevent any recurrence.
I am also sorry to hear about your unsatisfactory breakfast experience. We are working diligently to improve our dining services and ensure a more organized and enjoyable experience for all our guests.
Regarding the overall condition of the facilities, I understand your concerns. We are in the process of planning and implementing significant improvements to our resort to enhance the quality and comfort for our guests. Your feedback is invaluable to us as we move forward with these upgrades.
I am glad to hear that our concierge service was a positive aspect of your stay. We take pride in the dedication and professionalism of our staff, and I will share your kind words with the team.
We genuinely appreciate your feedback and hope to restore your confidence in Shangri-La.
Thank you once again for your comments. We are committed to making the necessary improvements and hope to have the opportunity to welcome you back in the future.
Warm regards,
Yusuf Yaran
Resident Manager
Shangri-La Tanjung Aru, Kota Kinabalu, Sabah, Malaysia
Not recommended. Disappointing. Old furniture, fungus on the grout in the bathroom, rooms to a very average standard. Beautiful, encouraging name of the hotel giving hope to spend a few days in real luxury. Unfortunately, it is a 3 * for European conditions. Cramped, tiny beach, crowded pool. The prices of drinks are dizzying. This is not luxury!!
Dear ibnfjfgene,
Thank you for sharing your feedback regarding your recent stay with us. I am deeply sorry to hear that your experience did not meet your expectations, and I sincerely apologize for the issues you encountered.
We take all feedback seriously, and I appreciate you bringing these concerns to our attention. Your comments about the condition of the room and the cleanliness of the bathroom are concerning, and I assure you that we will address these issues promptly to improve the quality of our accommodations.
I am also sorry to hear that you found our beach and pool areas to be crowded and our drink prices unsatisfactory. We strive to provide a luxurious experience for all our guests, and I regret that we fell short in your case.
Please know that we are committed to making necessary improvements and ensuring that future guests have a more enjoyable stay.
Thank you again for your feedback.
Warm regards,
Yusuf Yaran
Resident Manager
Shangri-La Tanjung Aru, Kota Kinabalu, Sabah, Malaysia
