I opt to stay in this hotel during almost of my every trip to Kota Kinabalu. First of all, it's definitely because of the location. Second, the price is reasonable for a room for two persons with all the necessary amenities. Third, it's easy to call a grab or to walk to any places nearby. Clean and decent hotel with great hospitality. Just that, it restricts only 2 bottles of drinking water per day for each room and you can't ask for extra even if you are not feeling well, but beside the hotel, there's a 7-11 alike, can always buy water from there. Overall, i would say it's located in a strategic location and it's convenient to travel and explore the city area.

Only spent one night at the Klagan as wewere travelling East to Sandakan. Opted for the it as it had parking and proximity to the Waterfront area. Area around the hotel is very dirty and unpleasant, car park grimy. Were not told that you could access the hotel directly from the car park so trudged all the way back to the hotel with heavy cases. Rooms were acceptable, large and clean although tired looking. This is a surprisingly big hotel, so breakfast was busy. Enough chioce for us to fill up on. The hotel is ok for a day or two, any longer and it would be better to stay elsewhere. Tip - Waterfront area is filthy and smells awful so avoid

The hotel provided us with all our requirements for 2 stop overs in Kota Kinabalu. The hotel was clean and the rooms fully equipped. The staff were extremely helpful. Breakfast at the rooftop of the hotel was excellent. The hotel is very conveniently sited for the town centre