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nik m
Swansea County, United Kingdom

Decent hotel for an overnighter

3.0 of 5 bubblesReviewed 17 Mar 2020
Only spent one night at the Klagan as wewere travelling East to Sandakan. Opted for the it as it had parking and proximity to the Waterfront area. Area around the hotel is very dirty and unpleasant, car park grimy. Were not told that you could access the hotel directly from the car park so trudged all the way back to the hotel with heavy cases. Rooms were acceptable, large and clean although tired looking. This is a surprisingly big hotel, so breakfast was busy. Enough chioce for us to fill up on. The hotel is ok for a day or two, any longer and it would be better to stay elsewhere. Tip - Waterfront area is filthy and smells awful so avoid
Date of stay: March 2020
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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8 - 13 of 464 reviews
Reviewed 14 March 2020 via mobile

The hotel provided us with all our requirements for 2 stop overs in Kota Kinabalu. The hotel was clean and the rooms fully equipped. The staff were extremely helpful. Breakfast at the rooftop of the hotel was excellent. The hotel is very conveniently sited for the town centre

Date of stay: March 2020
Trip type: Travelled as a couple
Thank MaryG107
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 March 2020 via mobile

This hotel located at middle of Kota Kinabalu City, many seafood restaurant within vicinity, good food, spacious room, friendly staf, BUT problem with parking space, easy public transport GRAB or Taxi

Date of stay: March 2020
Trip type: Travelled on business
2  Thank isaj157
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 March 2020 via mobile

It's a good hotel, nice and clean with great staff. The included breakfast was very good. Many of the rooms have no external windows. We had a room with a sea view but unfortunately between the sea and the i and Saturday nights so if you have a sea view room make sure you pack earplugs.

The location of the hotel is good, just a short walk to the markets and shopping centres.

We found a good choice of local restaurants about 20 mins walk north. it takes about 30 minutes to walk to Jesselton Pier but a Grab would only cost a few Rm.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank David C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 February 2020

I am literally in a room with a window view of another room, literally an aquarium, I can hear people waking up and down, talking and laughing late at night, and the room is small and claustrophobic.

I don't know why it was highly rated but I paid for a room with a view and I wasn't expecting to be like a fish in an aquarium, perhaps I'm the view for people to laugh at

I wouldn't stay here again, these reviews are inaccurate

Date of stay: February 2020
Trip type: Travelled on business
Thank pfhy2k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 February 2020

I really appreciate my ever experience during check in a chinese lady do the job very fast in the morning i cant remember her name ..elna or erna or elsa and pleasantly take up the task. Added to this the concierge person very helpful mr Arifin . This two staff im very thankfull and lucky i was entertained by them. Customer really needs this kind of service vibes especially in the morning when we want to start a day. Thanks again dudes. hopefully both of u God will give prosperous and good health. Good Job Horizon for having this good assets for us.

Date of stay: February 2020
Trip type: Travelled solo
Thank sallybats
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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