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Marie

The best hotel in Kota Kinabalu!

5.0 of 5 bubblesReviewed 7 Mar 2024
We have stayed in many places in Kota and I have to say that Citadines has been the very best. The hotel is so modern, clean and perfect at every detail. Our apartment was beautiful, the gym and infinity pool vibe are perfect. Great view as well. We can’t wait to be back, it was so perfect for us ☺️
Date of stay: March 2024
Trip type: Travelled as a couple
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maxwell azman, Owner at Citadines Waterfront Kota Kinabalu, responded to this review
Responded 7 Mar 2024
Dear Wander16775572155,

Greetings from Citadines Waterfront Kota Kinabalu.

Thank you for your kind feedback about your stay at Citadines in Kota. We are thrilled to hear that you had such a positive experience and that our hotel exceeded your expectations. We take great pride in providing a modern and clean environment for our guests, and it's wonderful to know that every detail was perfect for you.

It's especially gratifying to hear that you found your apartment beautiful and enjoyed the gym and infinity pool. We strive to create a welcoming and enjoyable atmosphere, and we're glad that you appreciated the great views as well.

We look forward to welcoming you back to Citadines in the future. If you have any further questions or if there is anything else we can assist you with, please don't hesitate to reach out.

Best regards,
Maxwell (Guest Service Manager)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (26)
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Reviewed 7 March 2024 via mobile

stunningly beautiful place to stay here in Citadines Waterfront KK. The location of the hotel is quite close to my destination in the city. Our rooms was awesome and clean. Great stay and the guest service staffs very helpful and so kind. CANT WAIT TO RETURN! 🫶🏼🫶🏼

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Carolline L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
maxwell azman, Owner at Citadines Waterfront Kota Kinabalu, responded to this reviewResponded 7 March 2024

Dear Ms Carolline L,

Greetings from Citadines Waterfront Kota Kinabalu.

Thank you for your feedback and for sharing your positive experience at Citadines Waterfront KK. We are delighted to hear that you found the hotel's location convenient and that your room was clean and comfortable. We appreciate your kind words regarding the helpfulness and kindness of the guest service staff.

If you have any further inquiries or if there is anything else we can assist you with, please do not hesitate to reach out. We look forward to welcoming you back on your next visit to KK.

Best regards,
Maxwell (Guest Service Manager)

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Reviewed 5 March 2024

The sea view is so awesome, the staff are all very friendly and very helpful. And if want to go to restaurants there are plenty of restaurant around for example seafood restaurants and can go to Filipino market to buy some souvenir and also have a variety of restaurant there.

Date of stay: March 2024
Trip type: Travelled solo
Thank Alchristy Alexa... B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
maxwell azman, Owner at Citadines Waterfront Kota Kinabalu, responded to this reviewResponded 5 March 2024

Dear alchristyalexanderb,

Greetings from Citadines Waterfront Kota Kinabalu.

Thank you and we appreciate your positive feedback about the location and the fantastic staff. It's great to hear that you enjoyed the awesome sea view and found the staff to be friendly and helpful. If you're interested in dining options, there are plenty of restaurants in the area, including seafood restaurants. You can also visit the Filipino market for souvenirs and a variety of dining choices.


Best regards,
Maxwell (Guest Service Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2024

Love the stay! 😍 We stayed at Studio Premier Queen Room and it was perfect for my husband and I as they have literally everything! From the kitchen utensils, pots & pans, toaster, chopping board, knifes, they even have microwave! They even have iron & iron board! It really feels like home ❤️

Oh, also they have complete facilities too such as public washing machine, gym, swimming pool, meetinh room & more ~

Citadines Waterfront Kota Kinabalu is just located at the city centre, it's so convenient! Thank again for the pleasant stay, love the friendly staffs too 💞 Definitely will be back again with my family next! 🥰

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Hello E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
maxwell azman, Owner at Citadines Waterfront Kota Kinabalu, responded to this reviewResponded 5 March 2024

Dear helloe689,

Greetings from Citadines Waterfront Kota Kinabalu.

Thank you for your kind feedback and positive review of your stay at Citadines Waterfront Kota Kinabalu. We are delighted to hear that you and your husband had a wonderful experience and felt at home in our Studio Premier Queen Room.

We take pride in providing our guests with all the necessary amenities to ensure a comfortable stay. It's great to know that you found our fully equipped kitchen, including utensils, pots & pans, toaster, chopping board, and microwave, convenient for your needs. We also appreciate your mention of the iron and ironing board, as we aim to cater to all our guests' requirements.

Furthermore, we are pleased that you enjoyed our complete facilities, including the public washing machine, gym, swimming pool, meeting room, and more. Our central location in the city center aims to provide convenience for our guests, and we are glad that it met your expectations.

Thank you for acknowledging our friendly staff. We strive to provide excellent customer service, and your kind words will be shared with our team.

We look forward to welcoming you and your family back in the future. Should you have any further inquiries or require assistance, please do not hesitate to reach out.

Best regards,
Maxwell (Guest Service Mnager)

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Reviewed 3 March 2024

Room is spacious, clean and comfy. Fantastic location with all the amenities and action of the city within walking distance. Very friendly and attentive hotel staffs. Would recommend to anyone who has plan to visit Kota Kinabalu be it for leisure or business.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank GoPlaces04748473178
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
maxwell azman, Owner at Citadines Waterfront Kota Kinabalu, responded to this reviewResponded 4 March 2024

Dear GoPlaces04748473178,

Greetings from Citadines Waterfront Kota Kinabalu.

Thank you for sharing your experience at the new hotel in Kota Kinabalu, Sabah. It's great to hear that the rooms are spacious, clean, and comfortable. The fantastic location and proximity to city amenities are definitely a plus. It's also wonderful to know that the hotel staff is friendly and attentive.

Based on your positive feedback, I would definitely be interested in considering this hotel for my next visit to Kota Kinabalu, whether it's for leisure or business purposes.

Thank you once again for the recommendation.

Best regards,
Maxwell (Guest Service Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2024

Citadines Waterfront was conveniently located and is easily found with ease.

The room that I got was moderately spacious but makes movement within the room very comfortable. Gorgeous sunset view by the way.
The bed was large and very comfortable. Plus, I really liked the colour and the decor in the room. It was tastefully done.

Enjoyed using their facilities especially the infinity pool.

I found the Reception Staff to be welcoming, friendly, fast and obliging. The Manager, Maxwell, was very attentive and accomodating too!

I was very happy and pleased with our stay. The only regret was that we couldn't stay longer.

Date of stay: February 2024
Trip type: Travelled with family
Thank Passenger22783612721
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
maxwell azman, Owner at Citadines Waterfront Kota Kinabalu, responded to this reviewResponded 4 March 2024

Dear Passenger22783612721,

Greetings from Citadines Waterfront Kota Kinabalu.

Thank you for your recent stay at Citadines Waterfront. We are delighted to hear that you had an excellent experience during your time with us.

We are glad to hear that you found our location convenient and easily accessible. Our team takes great pride in providing comfortable and spacious rooms to ensure a pleasant stay. It's wonderful to know that you enjoyed the gorgeous sunset view and found the decor tastefully done.

We are thrilled that you had a chance to utilize our facilities, especially the infinity pool. Your kind words about our Reception Staff and Manager, Maxwell, are greatly appreciated. We strive to provide a welcoming and accommodating environment for all our guests.

We regret that your stay couldn't be longer, but we hope to have the opportunity to welcome you back in the future for another exceptional experience.

Thank you once again for choosing Citadines Waterfront. We look forward to serving you again in the near future.

Best regards,
Maxwell (Guest Service Manager)

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