Lovely welcome and an unexpected upgrade to a penthouse suite. Very comfortable bed, good shower and tea and coffee facilities. Exceptional breakfasts with welcoming and attentive staff. Lovely pool on the top floor. We were sorry we only had two nights booked!
The only area for improvement would be the breakfast selection. While the quality of the food was excellent, adding more variety to the breakfast menu would enhance the overall experience.
Overall, I highly recommend the Hyatt Centric Hotel for anyone visiting Kota Kinabalu. It’s a perfect blend of comfort, convenience, and excellent service.
The hotel is strategically located - in front of a shopping complex - walkable distance to Gaya Sunday Market. Everything is new - with the fluffiest pillow and Nespresso machine in the room. Breakfast servings are ok but some other hotels are much better. If you are driving , the parking is by valet and you will be charged every time you want to drive out which I think the hotel guest should be exempted. The room price is on the higher side compared to other city hotel. But overall , it is a pleasant stay in Kota Kinabalu.
The hotel is conveniently located next to a shopping mall. The view from the restaurant is breathtaking and the breakfast is very good.
Worst hyatt I've stayed in for a long time. I don't normally write reviews but felt compelled to write this for other Globalists who are contemplating staying here so they set their expectations right.
Stayed as part of a conference and wasn't really expecting much of an upgrade when I asked for one as hotel was indeed full. But what irked me was fellow conference attendees who were not even WOH members got room upgrades and I was flat out told no.
Also, what really was horrible was the level of service during breakfast. This hotel had an ala carte menu plus a semi buffet. Unfortunately, on consecutive days, despite multiple requests, the ala carte order was not delivered and I left both days without it being served and nobody seemed to know anything even when asked multiple times. Spent an hour at breakfast and it was not even busy as I was among the first few diners there early in the morning. And it was for something simple - Nasi Lemak. This seriously is an abysmal service failure.
Certainly if you're redeeming points and it remains a cat 1 n you get a free breakfast, its still worth it. Rooms are clean and hardware is new. But on a paid rate, you're probably better off in the other Hyatt or Marriott/Le M which has slightly better location(though this is debatable) and far superior service
I doubt I will be back here. There are better choices.
