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shu330
Singapore, Singapore

Unique Boutique Hotel

4.0 of 5 bubblesReviewed 8 Jun 2023
The design and small detail of the hotel is great! The room is quite spacious and the bed is comfortable. For those who love coffee - coffee maker is provided with two coffee capsules & 2 pack of drip coffee!

Take note if you are driving there as hotel do not provide free parking. You can either park infront of hotel car park lot (limited bay) at RM30 per night or park at your own risk at basement car park at RM15 per night.

Also, the hotel is facing main road. I am quite sensitive to sound and i can hear vehicle passing by noise at night.

Besides this, the rest impressed us a lot.
Date of stay: June 2023
Room Tip: every floor serve water dispenser machine park at your own risk at basement at RM15/night or...
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this review
Responded 14 Jun 2023
Dear shu330,

Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your feedback with us through this review.

We truly appreciate your compliments regarding the design, room and amenities.

Thank you for choosing The LUMA Hotel, and we look forward to welcoming you back soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (33)
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9 - 14 of 33 reviews
Reviewed 9 May 2023

This is a boutique hotel with an artistic and funky deco located within walking distance of a mall. There are so many restaurants in the area that you will not go hungry! We found the reception staff a mix of indifferent and helpful people. There was no one to help us with the luggage; we are senior citizens and had problem taking the luggage up. The room was fairly spacious but dysfunctional! This is the first hotel room where we found no chair or table or a workplace in the room. When I went back to the reception, I was told that the room we were allotted, (room no 811) does not come with a chair or a table! I was able to persuade them to send a chair at least, since I had to sit down somewhere to work on the laptop. The photograph of the plastic chair they sent is attached herewith. The bathroom was small but was well designed. There was no room service in this hotel. The breakfast was simple and has little variety. No free parking was available.

Overall, this is a boutique hotel conveniently located near the city centre but we were not happy with the dysfunctional room with no room service.

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
5  Thank Raj5419
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 10 May 2023

Dear Raj5419,

Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your feedback with us.

Please accept our most sincere apologies for failing to meet your expectations. We also regret to note that we had failed to provide you with the service that is expected from us. We will use your feedback as a learning opportunity and ensure that we provide a professional and consistent service.

Thank you for choosing The LUMA Hotel. It has been a pleasure having you as our guest, and we hope to have your kind consideration in your future travels to Kota Kinabalu.

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Reviewed 8 May 2023 via mobile

This hotel is beautiful and thevlobby reception is beautiful. The room is very comfort, a mini fridge, coffee tea making facilities and even a coffee maker provided with two coffee capsules.Though the breakfast is not buffet, you have a choice from the 4 menus besides fresh fruits, bread, crossiants, coffee. The breakfast is good. The not so good point is if you drive you have to pay 30.00 parking fee to the hotel for parking in front of hotel and is 30 for a night but for parking at hotel base is 15.00 but they limit to 10 cars only

Date of stay: May 2023
Trip type: Travelled with friends
Thank JUDYLEE2003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 10 May 2023

Dear JUDYLEE2003,

Warmest Greetings from The LUMA Hotel! Thank you very much for taking the time to share your experience with us through this review.

We are thrilled to receive your kind compliments regarding the hotel's design, room amenities and breakfast.

We deeply regret that we were unable to meet your expectations regarding the provision of a free car park. As our hotel's car park is managed by third-party service, which means that guests are required to pay for parking. However, our in-house guest can take advantage of a special discounted parking rate.

Thank you for choosing The LUMA Hotel, and we look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2023 via mobile

Located just outside of the city center, 8 mins walking distance from the imago mall, this beautiful hotel is hidden in a commercial complex. This hotel is the best 4 star hotel I have ever stay in. Its compact but well equipped, clean and elegant. Beating 80% of the 5 stars hotels out there. I will be back !

Date of stay: May 2023
Trip type: Travelled solo
Thank Ronnie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 5 May 2023

Dear Ronnie C,

Warmest Greetings from The LUMA Hotel! Thank you for sharing your experience with us through this review. Your comments are much valued.

We are pleased to know that you found value during your stay. We look forward to seeing you on your next trip to Kota Kinabalu. Until we meet again, safe travels always!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2023 via mobile

Beautiful boutique hotel! Love the tasteful and thoughtful interior design that made the place feel really luxurious. The beds were very comfy and I had the most restful stay after a week of adventuring around the islands.

Location was convenient too, right in Sutera Avenue with great restaurants and cafes around. The room was surprisingly quiet and peaceful despite it being in such a busy area. Staff were friendly and helpful!

Toiletries and amenities were great, but what really set the room apart was the huge, gorgeous bath-tub. That made me feel so pampered.
Definitely a place I would come back to whenever I need a bit of self-care.

Date of stay: April 2023
Trip type: Travelled solo
Thank Joanne T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 5 May 2023

Dear Joanne T,

Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your experience with us through this review.

We truly appreciate your compliments regarding the hotel's design. We are happy to read that you thoroughly enjoyed your stay and received outstanding service. The team will be delight to see this positive review and we are so honored to receive such acknowledgements.

We are happy that you would consider The LUMA Hotel again should you return to Kota Kinabalu. Wishing you a wonderful day ahead and hope to see you again soon!

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Reviewed 13 April 2023 via mobile

Best 4 star hotel we’ve stayed at. The service was exceptional and so heartfelt. You could tell the hotel was new, everything was working so well. The gym was especially great and well equipped. The rooms were spacious, clean and gave us a ‘wow’ effect first time we entered. The location is what it is but gives you more bang for your buck, and with the Grab app it is like 1 € to the beach/city center. There are really nice restaurants next to the hotel as well.

Date of stay: March 2023
Trip type: Travelled as a couple
Thank emiliamarkkula
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 14 April 2023

Dear emiliamarkkula,

Warmest Greetings from The LUMA Hotel! Thank you very much for taking the time to share your wonderful review with us.

We are thrilled to know that you had a wonderful stay with us. It is great to know that you are satisfied with our service, facilities and location.

We truly appreciate your feedback and look forward to welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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