We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The LUMA Hotel A Member of Design Hotels
Contact accommodation for availability.
There are similar hotels available.
View all
The LUMA Hotel A Member of Design Hotels
Raj5419
Dubai, United Arab Emirates

A boutique hotel with rather dysfunctional rooms.

Review of The LUMA Hotel A Member of Design Hotels
3.0 of 5 bubblesReviewed 9 May 2023
This is a boutique hotel with an artistic and funky deco located within walking distance of a mall. There are so many restaurants in the area that you will not go hungry! We found the reception staff a mix of indifferent and helpful people. There was no one to help us with the luggage; we are senior citizens and had problem taking the luggage up. The room was fairly spacious but dysfunctional! This is the first hotel room where we found no chair or table or a workplace in the room. When I went back to the reception, I was told that the room we were allotted, (room no 811) does not come with a chair or a table! I was able to persuade them to send a chair at least, since I had to sit down somewhere to work on the laptop. The photograph of the plastic chair they sent is attached herewith. The bathroom was small but was well designed. There was no room service in this hotel. The breakfast was simple and has little variety. No free parking was available.

Overall, this is a boutique hotel conveniently located near the city centre but we were not happy with the dysfunctional room with no room service.
Date of stay: May 2023
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this review
Responded 10 May 2023
Dear Raj5419,

Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your feedback with us.

Please accept our most sincere apologies for failing to meet your expectations. We also regret to note that we had failed to provide you with the service that is expected from us. We will use your feedback as a learning opportunity and ensure that we provide a professional and consistent service.

Thank you for choosing The LUMA Hotel. It has been a pleasure having you as our guest, and we hope to have your kind consideration in your future travels to Kota Kinabalu.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
Aerial View
Breakfast included

Shangri-La Tanjung Aru, Kota Kinabalu

$432
  • Trip.com
  • Priceline
  • Hotels.com
    $431
4,626 reviews
3.0 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Free parking
Visit hotel website
Outdoor Pool

Le Méridien Kota Kinabalu

$234
Fully refundable
No prepayment needed
Book Now with Marriott Bonvoy
  • Booking.com
    $230
  • Agoda.com
    $226
  • Priceline
2,973 reviews
1.6 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Pool
Visit hotel website
Pool

Hilton Kota Kinabalu

$165
  • Hilton
    $161
  • Priceline
  • Hotels.com
    $165
1,140 reviews
1.2 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Free parking
Exterior

Kota Kinabalu Marriott Hotel

$213
Fully refundable
No prepayment needed
Book Now with Marriott Bonvoy
  • Booking.com
    $218
  • Priceline
  • Hotels.com
    $217
290 reviews
1.0 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Free parking
Visit hotel website
Great value today

Ming Garden Hotel & Residences

$52
  • Priceline
  • Hotels.com
    $81
  • StayForLong
    $88
532 reviews
0.5 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Pool
Breakfast included

Hotel Grandis

$343
Fully refundable
Get rewarded with One Key
  • Priceline
  • ZenHotels.com
    $127
  • Trip.com
807 reviews
2.7 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Pool
This is one of the highest rated properties in Kota Kinabalu

Stanton Hotel

$70
  • Priceline
  • Agoda.com
    $62
  • Hotels.com
    $87
575 reviews
0.8 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Free parking
Promenade Deluxe Suite / Promenade Superior Suite
Breakfast included

Promenade Hotel Kota Kinabalu

$143
Fully refundable
No prepayment needed
  • Priceline
  • Agoda.com
    $95
  • Hotels.com
    $109
805 reviews
1.0 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Pool
Property Exterior

Hotel Sixty3

$95
Fully refundable
  • Priceline
  • Agoda.com
    $84
  • Hotels.com
    $151
941 reviews
2.5 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
exterior
This is one of the most booked hotels in Kota Kinabalu over the last 60 days.
Breakfast included

The Pacific Sutera Hotel - Sutera Harbour Resort

Go to your Happy Price
  • Trip.com
  • Agoda.com
    $206
  • Hotels.com
    $232
4,297 reviews
1.0 km from The LUMA Hotel A Member of Design Hotels
Free Wifi
Free parking
View more hotels in Kota Kinabalu
Reviews (34)
Filter reviews
34 results
Traveller rating
26
4
4
0
0
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
26
4
4
0
0
Show reviews that mention
All reviews coffee capsules basement car park shopping mall business trip star hotel walking distance deco comfort bathtub bathrobes amenities grab lobby location kk
Selected filters
Filter
Updating list...
11 - 16 of 34 reviews
Reviewed 8 May 2023 via mobile
Good Location

This hotel is beautiful and thevlobby reception is beautiful. The room is very comfort, a mini fridge, coffee tea making facilities and even a coffee maker provided with two coffee capsules.Though the breakfast is not buffet, you have a choice from the 4 menus besides fresh fruits, bread, crossiants, coffee. The breakfast is good. The not so good point is if you drive you have to pay 30.00 parking fee to the hotel for parking in front of hotel and is 30 for a night but for parking at hotel base is 15.00 but they limit to 10 cars only

Date of stay: May 2023
Trip type: Travelled with friends
Ask JUDYLEE2003 about The LUMA Hotel A Member of Design Hotels
Thank JUDYLEE2003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 10 May 2023

Dear JUDYLEE2003,

Warmest Greetings from The LUMA Hotel! Thank you very much for taking the time to share your experience with us through this review.

We are thrilled to receive your kind compliments regarding the hotel's design, room amenities and breakfast.

We deeply regret that we were unable to meet your expectations regarding the provision of a free car park. As our hotel's car park is managed by third-party service, which means that guests are required to pay for parking. However, our in-house guest can take advantage of a special discounted parking rate.

Thank you for choosing The LUMA Hotel, and we look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2023 via mobile
WoW

Located just outside of the city center, 8 mins walking distance from the imago mall, this beautiful hotel is hidden in a commercial complex. This hotel is the best 4 star hotel I have ever stay in. Its compact but well equipped, clean and elegant. Beating 80% of the 5 stars hotels out there. I will be back !

Date of stay: May 2023
Trip type: Travelled solo
Ask Ronnie C about The LUMA Hotel A Member of Design Hotels
Thank Ronnie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 5 May 2023

Dear Ronnie C,

Warmest Greetings from The LUMA Hotel! Thank you for sharing your experience with us through this review. Your comments are much valued.

We are pleased to know that you found value during your stay. We look forward to seeing you on your next trip to Kota Kinabalu. Until we meet again, safe travels always!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2023 via mobile
Beautiful, tasteful hotel

Beautiful boutique hotel! Love the tasteful and thoughtful interior design that made the place feel really luxurious. The beds were very comfy and I had the most restful stay after a week of adventuring around the islands.

Location was convenient too, right in Sutera Avenue with great restaurants and cafes around. The room was surprisingly quiet and peaceful despite it being in such a busy area. Staff were friendly and helpful!

Toiletries and amenities were great, but what really set the room apart was the huge, gorgeous bath-tub. That made me feel so pampered.
Definitely a place I would come back to whenever I need a bit of self-care.

Date of stay: April 2023
Trip type: Travelled solo
Ask Joanne T about The LUMA Hotel A Member of Design Hotels
Thank Joanne T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 5 May 2023

Dear Joanne T,

Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your experience with us through this review.

We truly appreciate your compliments regarding the hotel's design. We are happy to read that you thoroughly enjoyed your stay and received outstanding service. The team will be delight to see this positive review and we are so honored to receive such acknowledgements.

We are happy that you would consider The LUMA Hotel again should you return to Kota Kinabalu. Wishing you a wonderful day ahead and hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2023 via mobile
Lovely hotel, nice amenities and great service

Best 4 star hotel we’ve stayed at. The service was exceptional and so heartfelt. You could tell the hotel was new, everything was working so well. The gym was especially great and well equipped. The rooms were spacious, clean and gave us a ‘wow’ effect first time we entered. The location is what it is but gives you more bang for your buck, and with the Grab app it is like 1 € to the beach/city center. There are really nice restaurants next to the hotel as well.

Date of stay: March 2023
Trip type: Travelled as a couple
Ask emiliamarkkula about The LUMA Hotel A Member of Design Hotels
Thank emiliamarkkula
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 14 April 2023

Dear emiliamarkkula,

Warmest Greetings from The LUMA Hotel! Thank you very much for taking the time to share your wonderful review with us.

We are thrilled to know that you had a wonderful stay with us. It is great to know that you are satisfied with our service, facilities and location.

We truly appreciate your feedback and look forward to welcoming you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2023
A Home away from Home - just nicer :-)

Loved staying at Luma Hotel for a week. The artistic, striking and at the same time classy deco, the consistency of excellence seen across all details from service to a toothbrush, not to mention the cheesecake and coffee, all add to a true feeling of restorative leisure and pleasure. Home away from home experience. The staff was genuinely friendly and helpful, and you may even bump into the inspirational and creative owner and designer behind the Luma hotel in the lobby, it is truly a place with personal touch, one I will be always recommending to all visiting KK.

Date of stay: February 2023
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Ask Storyteller532500 about The LUMA Hotel A Member of Design Hotels
1  Thank Storyteller532500
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 6 February 2023

Dear Storyteller532500,

Warmest Greetings from The LUMA Hotel. Thank you for taking the time to share your experience with us through this review.

We are pleased to know that you enjoyed your stay here. We truly appreciate your compliments regarding the design, customer service and amenities. Your comments are very much valued.

We look forward to seeing your on your next trip to Kota Kinabalu. Until we meet again, safe travels always.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews
1234…