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Ronnie C

WoW

5.0 of 5 bubblesReviewed 4 May 2023via mobile
Located just outside of the city center, 8 mins walking distance from the imago mall, this beautiful hotel is hidden in a commercial complex. This hotel is the best 4 star hotel I have ever stay in. Its compact but well equipped, clean and elegant. Beating 80% of the 5 stars hotels out there. I will be back !
Date of stay: May 2023
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this review
Responded 4 May 2023
Dear Ronnie C,

Warmest Greetings from The LUMA Hotel! Thank you for sharing your experience with us through this review. Your comments are much valued.

We are pleased to know that you found value during your stay. We look forward to seeing you on your next trip to Kota Kinabalu. Until we meet again, safe travels always!

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (34)
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13 - 18 of 34 reviews
Reviewed 25 April 2023 via mobile

Beautiful boutique hotel! Love the tasteful and thoughtful interior design that made the place feel really luxurious. The beds were very comfy and I had the most restful stay after a week of adventuring around the islands.

Location was convenient too, right in Sutera Avenue with great restaurants and cafes around. The room was surprisingly quiet and peaceful despite it being in such a busy area. Staff were friendly and helpful!

Toiletries and amenities were great, but what really set the room apart was the huge, gorgeous bath-tub. That made me feel so pampered.
Definitely a place I would come back to whenever I need a bit of self-care.

Date of stay: April 2023
Trip type: Travelled solo
Thank Joanne T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 5 May 2023

Dear Joanne T,

Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your experience with us through this review.

We truly appreciate your compliments regarding the hotel's design. We are happy to read that you thoroughly enjoyed your stay and received outstanding service. The team will be delight to see this positive review and we are so honored to receive such acknowledgements.

We are happy that you would consider The LUMA Hotel again should you return to Kota Kinabalu. Wishing you a wonderful day ahead and hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2023 via mobile

Best 4 star hotel we’ve stayed at. The service was exceptional and so heartfelt. You could tell the hotel was new, everything was working so well. The gym was especially great and well equipped. The rooms were spacious, clean and gave us a ‘wow’ effect first time we entered. The location is what it is but gives you more bang for your buck, and with the Grab app it is like 1 € to the beach/city center. There are really nice restaurants next to the hotel as well.

Date of stay: March 2023
Trip type: Travelled as a couple
Thank emiliamarkkula
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 14 April 2023

Dear emiliamarkkula,

Warmest Greetings from The LUMA Hotel! Thank you very much for taking the time to share your wonderful review with us.

We are thrilled to know that you had a wonderful stay with us. It is great to know that you are satisfied with our service, facilities and location.

We truly appreciate your feedback and look forward to welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2023

Loved staying at Luma Hotel for a week. The artistic, striking and at the same time classy deco, the consistency of excellence seen across all details from service to a toothbrush, not to mention the cheesecake and coffee, all add to a true feeling of restorative leisure and pleasure. Home away from home experience. The staff was genuinely friendly and helpful, and you may even bump into the inspirational and creative owner and designer behind the Luma hotel in the lobby, it is truly a place with personal touch, one I will be always recommending to all visiting KK.

Date of stay: February 2023
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Storyteller532500
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 6 February 2023

Dear Storyteller532500,

Warmest Greetings from The LUMA Hotel. Thank you for taking the time to share your experience with us through this review.

We are pleased to know that you enjoyed your stay here. We truly appreciate your compliments regarding the design, customer service and amenities. Your comments are very much valued.

We look forward to seeing your on your next trip to Kota Kinabalu. Until we meet again, safe travels always.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2023 via mobile

Amazing - really lovely contemporary design and sparkly clean everything! A perfect end to a couple of weeks travelling around Borneo. Facilities are also great - coffee shop, bar, etc - and it’s an easy and safe 10 minute walk from the city centre. Brilliant.

Date of stay: January 2023
Trip type: Travelled solo
Thank Isabel M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 9 January 2023

Dear Isabel M,

Warmest Greetings from The LUMA Hotel. Thank you very much for sharing your experience with us here.

We are happy to read that you enjoyed your stay and truly appreciate your compliments regarding the hotel's design, cleanliness and the strategic location.

We look forward to seeing you on your next trip to Kota Kinabalu. Till then, safe travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2022

excellent new hotel, there is a unique character, simply unique. The location is not too quiet but not too busy. There is a nice Coffee Cafe in the hotel that serves excellent coffee, but there are also oter cafes in the area for a relaxing time.

Room tip: Parking will be a bit of a let down as it is a shared parking underground
Date of stay: May 2022
    • Value
    • Location
    • Service
1  Thank Ezhamk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 23 December 2022

Dear Ezhamk,

Warmest Greetings from The LUMA Hotel. Thank you for sharing your experience with us through this review.

We are pleased to know that you enjoyed your stay here and like the great coffee from Flow Coffee. The team will be delight to see this positive review.

We look forward to seeing you on your next trip to Kota Kinabalu. Until we meet again, safe travels always.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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