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isabel_l0nd0n
London, United Kingdom

Wish I could have stayed longer

5.0 of 5 bubblesReviewed 6 Jan 2023via mobile
Amazing - really lovely contemporary design and sparkly clean everything! A perfect end to a couple of weeks travelling around Borneo. Facilities are also great - coffee shop, bar, etc - and it’s an easy and safe 10 minute walk from the city centre. Brilliant.
Date of stay: January 2023
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this review
Responded 9 Jan 2023
Dear Isabel M,

Warmest Greetings from The LUMA Hotel. Thank you very much for sharing your experience with us here.

We are happy to read that you enjoyed your stay and truly appreciate your compliments regarding the hotel's design, cleanliness and the strategic location.

We look forward to seeing you on your next trip to Kota Kinabalu. Till then, safe travels.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (36)
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18 - 23 of 36 reviews
Reviewed 22 December 2022

excellent new hotel, there is a unique character, simply unique. The location is not too quiet but not too busy. There is a nice Coffee Cafe in the hotel that serves excellent coffee, but there are also oter cafes in the area for a relaxing time.

Room tip: Parking will be a bit of a let down as it is a shared parking underground
Date of stay: May 2022
    • Value
    • Location
    • Service
1  Thank Ezhamk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 23 December 2022

Dear Ezhamk,

Warmest Greetings from The LUMA Hotel. Thank you for sharing your experience with us through this review.

We are pleased to know that you enjoyed your stay here and like the great coffee from Flow Coffee. The team will be delight to see this positive review.

We look forward to seeing you on your next trip to Kota Kinabalu. Until we meet again, safe travels always.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2022 via mobile

Stylish boutique business stay for Kota Kinabalu, located on the right side of town for the airport and also within 5 minutes walk to the new shopping/commercial hub in town (Gleneagles/Imago/Riverson)

Rooms are immaculate, stylish and luxuriously kitted out. I had a minor issue with the Nespresso machine in my room - but this was fixed immediately and professionally.

Reception staff are excellent and the lobby exudes calming vibes with the piped in aromatherapy.

The hotel is known for its F&B outlets, especially the cool Jojo's Bar. The hotel is also located in a building complex (Sutera Avenue) with excellent dining options - such as Awan Restobar (good food with sunset view).

The included breakfast was OK - nothing to shout about - the best thing being the basket of buttery croissants.

Overall - unless you definitely need a pool - this is a top notch choice for a short business stay in KK

Room tip: Bring a water bottle as the hotel provides water dispensers on every floor. Quieter rooms overlook Sutera Avenue rather than the main road. The hotel has no pool.
Date of stay: September 2022
Trip type: Travelled on business
Thank Pep G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 28 October 2022

Dear Pep G,

Warmest Greetings from The LUMA Hotel. Thank you for taking your time to share your experience with us through this review.

It was our pleasure to have you with us during your recent visit. We are glad to know that you thoroughly enjoyed your stay and received outstanding service. The team will be delight to see this positive reviews.

We look forward to your next visit and till then, safe travels always.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2022 via mobile

The good about this hotel:
Big and comfortable, clean room
Complimentary fruits, espresso and coffee in the room
Nice sofa and seating area in the room making it spacious
Toilet, shower and bathtub are all separated
Lighting is good and warm
Water dispenser of coway is available outside the room

The not so good:
Lacked a stand-alone hotel facility because it is sort of shop based
The lift to each floors can be confusing
Breakfast is mediocre and short of variety. Extremely simple breakfast menu
Location is a bit isolated from malls and nightlife except for Imago shopping centre which is about 10 mins walk across the main road
Parking is charged daily and getting in and out of the basement car park can be troublesome

Verdict: I will return to stay if it’s a business trip but perhaps not for a family retreat

Date of stay: September 2022
Trip type: Travelled with family
1  Thank siokjin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 28 September 2022

Dear siokjin,

Warmest Greetings from The LUMA Hotel. Thank you for taking the time to share your experience with us through this review.

We are glad to know that you were satisfied with the hotel's cleanliness and the amenities provided.

Your feedback regarding the breakfast is well noted, we will look into this and improve accordingly. Just sharing some information when you are back for a business trip, the hotel is located nearby the city center which takes around 10 minutes drive to Suria Shopping Mall and Waterfront (nightlight) and around 10 minutes drive to Kota Kinabalu International Airport. Kindly approach to our colleague at the front desk as we will be very happy to share more information with you during your next trip.

Wishing you a wonderful day ahead and hope to see you around the hotel soon. Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2022

We stayed for two nights. When we arrived after a 2-1/2 hour drive from Kundasang, we were greeted with a nice scent in lobby area which was soothing for me. Check-in was quick and we were able to get to our double-bedded room in a jiffy.
The room was equipped with the amenities of a 5-star hotel; capsule coffee machine, slow drip coffee, bathtub and shower, bathrobe and slippers, the plate of local fruits etc.
With 2 adults and 2 children, we feel that the room is spacious for us. We had good sleep for the two nights.
Parking is chargeable, however, the hotel does offer daily parking rate at cheaper price.
There are two convenience stores next to this hotel and Imago shopping mall is about 8-10 minutes walk away.
The staff are courteous and eager to help.
This hotel ticks all the boxes. Worth coming back if I'm back in Kota Kinabalu.

Date of stay: August 2022
    • Value
    • Sleep Quality
    • Service
Thank paulynyyy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 21 September 2022

Dear paulynyyy,

Warmest Greetings from The LUMA Hotel. Thank you very much for taking the time to share your wonderful experience with us through this review.

We are beyond glad to know that you thoroughly enjoyed your stay here and received outstanding service. We are honored to receive these acknowledgements and the team will be delight to see this positive review.

Thank you for choosing to stay with us, and we look forward to another chance to having you and your family here with us again. Till then, safe travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2022

The only hotel in DesignHotelsTM group in Borneo island!

The lobby and room design, coffee, cocktail and food quality is probably the best you'll find in Sabah and its at par with Singapore standards.

The hotel doesn't just give you the environment of a design hotel, great coffee, bespoke cocktails, delicious food but it also offers true Sabahian hospitality that you will not experience anywhere else.

As soon as I arrived, one of the hotel owners personally came and greeted me and spend his time to give me a tour and explain the concept of the hotel and its design.
The design of the hotel is influenced by different Sabahian landscapes and local craftsmanship depicted through contemporary means. Materials and craft is all sourced locally.

I had the chance to meet both the owners and their hospitality was unprecedented. They took their time to get to know me and introduce Sabah and its culture. Something that you will not experience at big chain hotels.

The LUMA is a brand new hotel group. There will always be room for improvement in their services. The willingness to improve is there and they listen if you have any complaints or needs.

Date of stay: May 2022
    • Value
    • Cleanliness
    • Service
1  Thank Rhinorceros
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The LUMA Hotel, Marketing at The LUMA Hotel A Member of Design Hotels, responded to this reviewResponded 17 June 2022

Dear Rhinorceros,

Warm Greetings from The LUMA Hotel! Thank you for sharing your wonderful experience with us through this review.

It was our pleasure to have you here with us during your recent visit and glad to know that you were pleased with our property and service.

We look forward to welcoming you back again soon. Until we meet again, safe travels always.

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