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Kim N
Fremantle, Australia

Beware ‘prepayment’ BS

Review of Horizon Hotel
1.0 of 5 bubblesReviewed 5 Apr 2024via mobile
Stay was a gift for my son. Booked through booking.com and they had my cc details. When my son went to check in they refused my card as payment as I wasn’t there even though I was on phone and according to booking.com they had my card details. So suddenly my gift became a high cost to my travelling son. If he didn’t take the booking they would have happily have charged a cancellation fee - to the card they had on file!!!! Total BS. Will never use again. And booking.com you have alot to answer for also.
Date of stay: April 2024
Room Tip: Avoid the hotel. Full stop!
Trip type: Travelled solo
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View more hotels in Kota Kinabalu
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4 - 9 of 972 reviews
Reviewed 5 February 2024 via mobile

Hi,this is my first time check in to this hotel and i really2 disappointed to experience with the room cleanliness..i was found a stain at the bed linen and really can’t accep it!! The highball glass also got stain and was dirty🤮🤮🤮🤮tv cabinet lot of dust and is not cleaned🤦🏻‍♂️🤦🏻‍♂️

Date of stay: February 2024
Trip type: Travelled with friends
Thank Explore28133623027
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 February 2024

Was at the Asian Restuarant. There were only 2 table ours 1 table and a my Ex College mate & his family ano table . ….. for my dinner I hv to wait for abt an hour. When ask a male waiter why so late, he told me there is only 1 cook….. later I. call a lady, she told me she will check on our food, she never came back.

Spoke to the guest on the next table, was told it is quite normal to wait a long time in the Restaurant for the food.

The Restaurant was serving the food for the other table of 7….. mine was 3 person dinner, I paid RM206 …. Guess this would be my last….. if 2 table with me being 1st customer for dinner and my family have to wait for an hour for our food, what would you

Chung 0168323137

Date of stay: January 2024
  • Trip type: Travelled with family
    • Service
Thank 78chungd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 October 2023 via mobile

This popular hotel is a sound choice for your stay in Kota Kinabalu. It is in a central location close to Gaya St for the markets. Our room was showing signs of tiredness but was quite sizeable and comfortable. Pool area was ok but only two sun lounges. Breakfast buffet had plenty of choice.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank Sid_Fernwilter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 October 2023

The room was gorgeous, v comfortable and fab shower.
Bed was very comfortable
Breakfast was good with a wide choice.
Pool was fab, with great view.
Only complaint- we asked if there was a bar, and when we went to find it, it was shut at 8pm!! Not sure if there was a problem with translation but we had to go elsewhere for a cocktail! I think we were directed to the wrong place, I can't believe a hotel like this didn't have a bar!!!

Date of stay: September 2023
Trip type: Travelled as a couple
Thank Passport16015424860
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 July 2023

We stayed here for 2 nights and this hotel is fantastic and represented such great value for money. We had a really comfortable, clean, modern and spacious room with lots of space for your belongings. We had a safe and a kettle and tea and coffee. The bed was so comfortable and even though our room looked out over the main road, it was really quiet with good soundproofing. We had a really comfortable stay. The staff in reception are so helpful and welcoming and we liked that the hotel had a really nice pool area and a fantastic gym with really good equipment. The hotel is central and in close proximity to the waterfront and there are lots of bars and restaurants close by as well as a shopping mall with lots of food options. We’d absolutely recommend this place

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Biffro
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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