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78chungd

Lousy and Very Slow Service

Review of Horizon Hotel
1.0 of 5 bubblesReviewed 31 Jan 2024
Was at the Asian Restuarant. There were only 2 table ours 1 table and a my Ex College mate & his family ano table . ….. for my dinner I hv to wait for abt an hour. When ask a male waiter why so late, he told me there is only 1 cook….. later I. call a lady, she told me she will check on our food, she never came back.

Spoke to the guest on the next table, was told it is quite normal to wait a long time in the Restaurant for the food.

The Restaurant was serving the food for the other table of 7….. mine was 3 person dinner, I paid RM206 …. Guess this would be my last….. if 2 table with me being 1st customer for dinner and my family have to wait for an hour for our food, what would you

Chung 0168323137
Date of stay: January 2024
Trip type: Travelled with family
1.0 of 5 bubblesService
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Reviewed 25 October 2023 via mobile

This popular hotel is a sound choice for your stay in Kota Kinabalu. It is in a central location close to Gaya St for the markets. Our room was showing signs of tiredness but was quite sizeable and comfortable. Pool area was ok but only two sun lounges. Breakfast buffet had plenty of choice.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank Sid_Fernwilter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 October 2023

The room was gorgeous, v comfortable and fab shower.
Bed was very comfortable
Breakfast was good with a wide choice.
Pool was fab, with great view.
Only complaint- we asked if there was a bar, and when we went to find it, it was shut at 8pm!! Not sure if there was a problem with translation but we had to go elsewhere for a cocktail! I think we were directed to the wrong place, I can't believe a hotel like this didn't have a bar!!!

Date of stay: September 2023
Trip type: Travelled as a couple
Thank Passport16015424860
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 July 2023

We stayed here for 2 nights and this hotel is fantastic and represented such great value for money. We had a really comfortable, clean, modern and spacious room with lots of space for your belongings. We had a safe and a kettle and tea and coffee. The bed was so comfortable and even though our room looked out over the main road, it was really quiet with good soundproofing. We had a really comfortable stay. The staff in reception are so helpful and welcoming and we liked that the hotel had a really nice pool area and a fantastic gym with really good equipment. The hotel is central and in close proximity to the waterfront and there are lots of bars and restaurants close by as well as a shopping mall with lots of food options. We’d absolutely recommend this place

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Biffro
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 June 2023

A beautiful hotel with great service located directly in city center. The included breakfast is big with a lot of choice. Beautiful pool with nice view. Certainly worth the price. All-in-all a great experience.

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Wouter W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 April 2023

Good hotel in prime location. Very clean and spacious room. Attentive staff. Great shower. Did only stay one night so didn't get any opportunity to use facilities or have breakfast so can't comment on those. The only slight negative was we felt the decor in the room could do with an update.

Date of stay: February 2023
    • Value
    • Location
    • Service
Thank MIkePM74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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