Name: Compliment
Item: Holiday Inn Express Kota Kinabalu City Centre
Rating: 5
Author: Voyager63644831559

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All reviews laundry room sofa bed ramadan buffet signal hill front office i highly recommend this hotel housekeeping team great stay breakfast spread affordable price f b definitely stay here again comfortable room enjoyed my stay free breakfast kota kinabalu city house keeping

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Connector25710674905

1

Reviewed 7 June 2024

Short but pleasant stay

The reception staff are helpful and friendly. Especially when I checked in around 9.30PM on 6th June 2024. I am impressed with the cleanliness of the room.The mattress and pillows are so comfortable especially after a long day of working and traveling from Kuala Lumpur. Thanks to the Clean Team Ms Annely.

However, the hotel may still have room to improve on the taste of hot meal / food served for breakfast buffet namely the nasi goreng ikan masin, the fried kuey teow, the porridge, the nasi lemak, the scrambled egg and the potato wedges. Your coffee is nice though.

Overall it was a short but pleasant stay.

Thank you.
- Azhar

Date of stay: June 2024

Ask Connector25710674905 about Holiday Inn Express Kota Kinabalu City Centre

Thank Connector25710674905

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Connector25710674905,

Thank you for your review following your recent experience at Holiday Inn Express Kota Kinabalu City Centre.

We are thrilled to hear that you had a memorable time with us and that our team was able to attend to you on your needs.

Your positive comments will be shared with Ms Annely and the entire team and keep us all motivated to continue delivering our best.

Please be assured that your comments in relation to our Express Start breakfast will be reviewed critically. Together with our team, we will continue to put in all our efforts to drive service excellence at our hotel.

Thank you once again for choosing to stay with us. We hope to welcome you back again soon.

STAY SMART with us !

Best regards,

Holiday Inn Express Kota Kinabalu City Centre Team

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Sightseer07470629462

1

Reviewed 1 June 2024

Clean and good, all around!

HIE does not skimp on sleep comfort and I appreciate the nice bed and pillows! Clean bathroom and had refreshing shower water pressure.

The room is also clean and smells fresh (no musty smell) and did not trigger my dust allergy. Smiley staff. All good

Date of stay: May 2024

Ask Sightseer07470629462 about Holiday Inn Express Kota Kinabalu City Centre

Thank Sightseer07470629462

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Sightseer07470629462,

Thank you for your review following your recent experience at Holiday Inn Express Kota Kinabalu City Centre.

We are thrilled to hear that you had a memorable time with us and that our team was able to attend to you on your needs.

Your positive comments will be shared with the entire team and keep us all motivated to continue delivering our best.

Thank you once again for choosing to stay with us. We hope to welcome you back again soon.

STAY SMART with us !

Best regards,

Holiday Inn Express Kota Kinabalu City Centre Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Soh L

1

Reviewed 29 May 2024

Hotel facilities and breakfast

Hotel room is clean and comfortable to stay longer. However, it does not have the swimming pool. The gym room is quite hot. Hotel should provide the hair conditioning specially for women. The heavy breakfast change everyday with local food

Date of stay: May 2024

Ask Soh L about Holiday Inn Express Kota Kinabalu City Centre

Thank Soh L

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear sohl895,

Thank you for your review following your recent experience at Holiday Inn Express Kota Kinabalu City Centre.

We are thrilled to hear that you had a memorable time with us and that our team was able to attend to you on your needs.

Please be assured that your comments in relation to our facilities and room amenities will be critically reviewed for future development plans.

Thank you once again for choosing to stay with us. We hope to welcome you back again soon.

STAY SMART with us !

Best regards,

Holiday Inn Express Kota Kinabalu City Centre Team

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AlbertSeah

Penang Island, Malaysia

7766

Reviewed 28 May 2024

A delightful experience at HIE KK

The hotel is located a bit of a walk from the main attractions and popular cafes, which could be a slight inconvenience for some. However, the convenience of having a taxi station just outside the hotel, along with the availability of e-hailing services, made transportation easy and stress-free.

The room was impeccably clean and very comfortable, providing a perfect retreat after a day of sightseeing. The hotel staff were exceptional, consistently offering warm and welcoming hospitality throughout my stay. Their friendly demeanor and willingness to assist with any requests truly enhanced my experience.

If you don't mind a short walk to the city's attractions or are comfortable using taxis and e-hailing, this hotel is a fantastic choice. I highly recommend it for its cleanliness, comfort, and outstanding staff.

Would I stay here again? Definitely!
Pros:
Immaculately clean and comfortable rooms
Exceptional staff and warm hospitality
Taxi station just outside the hotel
Common use of e-hailing services
Cons:

A bit of a walk from main attractions and nice cafes

Date of stay: May 2024

Ask AlbertSeah about Holiday Inn Express Kota Kinabalu City Centre

Thank AlbertSeah

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear AlbertSeah,

Thank you for your review following your recent experience at Holiday Inn Express Kota Kinabalu City Centre.

We are thrilled to hear that you had a memorable time with us and that our team was able to attend to you on your needs.

Your positive comments will be shared with the entire team and keep us all motivated to continue delivering our best.

Thank you once again for choosing to stay with us. We hope to welcome you back again soon.

STAY SMART with us !

Best regards,

Holiday Inn Express Kota Kinabalu City Centre Team

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Roving29386843734

1

Reviewed 22 May 2024

Noise from the renovation works

Well received the note left on the table in my room. However, the renovations didn’t seem as minimal as promised in the letter. Unfortunately, the loud noise from the ongoing renovations prevented me from getting the optimal rest required by my company. I called the service desk using my personal phone, but they didn’t pick up. Unfortunately, I reached the wrong department to address my complaint. I believe they deserve 0 stars, but the only option available is to give them 1 star at minimum

Room tip: Make sure the floor is quiet enough to get a good rest.

Date of stay: May 2024

Ask Roving29386843734 about Holiday Inn Express Kota Kinabalu City Centre

Thank Roving29386843734

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Roving29386843734,

Greetings from Holiday Inn Express Kota Kinabalu City Centre!

Thank you for taking time to share your feedback with us.

We deeply regret to hear of your unfortunate experience you encountered with our hotel. We understand your frustration and sincerely apologise for the inconvenienced caused due to the way things were handled.

Please allow me to reassure you that this was a rare occurrence, and that the satisfaction of our valued guests remains our top priority. We have taken immediate measures to ensure this situation does not happen again.

It is feedback such as yours that continuously help us improve our service delivery and standards. Once again, please accept our sincerest apology for failing to meet your expectations and we hope to be able to restore your confidence in us.

For your future stays with us, please email us directly at rsvn.bkikk@ihg.com.

Best regards,

The Team at Holiday Inn Express Kota Kinabalu City Centre

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