Extremely disappointed with my stay. The hotel is poorly maintained and outdated. My room had several defects, and I had to request a change. Even the new room wasn’t much better. The breakfast was equally disappointing—bland and unappetizing. I highly do not recommend staying here.
We stayed in a 2 bedroom apartment which consisted of a large combined lounge kitchen dining area, two bedrooms (one with en suite), and a main bathroom. All the rooms in the apartment were a good size and easily comfortable for the four of us (two adults and two children). The staff on the door and at reception were friendly and attentive.
The hotel is located in the downtown area of Kota, a 5 minute walk from Jessleton Point Marina for boat trips to the islands and the Suria Sabah shopping centre so ideally located for exploring the city and the area, you're no more than a cheap Grab car ride away from the rest of the city.
My main criticism is that the rooms and the areas outside of the reception were quite tired and old. Both showers leaked because the rubber door trims were missing from the enclosures, the sealant around the bathroom fittings had mould and the furniture and fittings in the apartment, while comfortable, showed clear signs or wear and tear from age.
The bedding, towels and room was clean and the housekeeping staff were good with providing us towels to mop up the flooding but it didn't feel very much like a 4 star experience, it feels like the rooms could do with a proper deep clean or even better a refurbish to bring it up to a Mercure 4 star standard.
Read the other unfavourable reviews and you will have a very good indication of the problems at this hotel. Filthy. On our last morning we even found vomit in our floor’s lift lobby. And some smokers abusing the rules to not smoke in this hotel. So to be fair the clientele didn’t help. Due to our plans we used three rooms on 12th floor and each had mould throughout from the door front onwards. The showers were epic for colourful growths. Hilarious tiling job effort if you have vertigo! Had to beg repeatedly for new towels after they took ours. New ones smelled toxic and were handkerchief sized. No flannels or hand towels. Bed linens had holes and grease marks. Rooms smelled of kaka and sounded like a shower running all night. No noise proofing so you can happily be involved in neighbours’ chats. Black mould along hallway ceilings traces leaking pipes.
Honestly, nothing redeeming other than location and luggage storage on our last day. Actually the rooftop restaurant was OK but the pool should be condemned. Mercure/Accor I don’t know how you can allow your brand to be associated with this hotel. True disgrace.
As a platinum member, was not given an upgrade due unavailability. It’s ok but they gave me a room with the most disgusting window view and horrible facing. So dirty and disgusting. The internal of hotel is also old and rundown.
However the internal room condition is fortunately still ok.
An absolute shthole. I have never seen such dirty hotel. Building itself is old BUT holways inside are dirty and run down, lobby stinks with very string unbearable stench. Rooms are disgusting. Showers have not been cleaned, mold everywhere, AC vents with a thick coat of dirt in them, asked for a room change and the same story with showers and mould. It says it's 4 star hotel, I wouldn't give it even ONE! Waste of money.
