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LouLouThruAndThru
Birkenhead, New Zealand

Just don’t.

1.0 of 5 bubblesReviewed 9 Jul 2024via mobile
Read the other unfavourable reviews and you will have a very good indication of the problems at this hotel. Filthy. On our last morning we even found vomit in our floor’s lift lobby. And some smokers abusing the rules to not smoke in this hotel. So to be fair the clientele didn’t help. Due to our plans we used three rooms on 12th floor and each had mould throughout from the door front onwards. The showers were epic for colourful growths. Hilarious tiling job effort if you have vertigo! Had to beg repeatedly for new towels after they took ours. New ones smelled toxic and were handkerchief sized. No flannels or hand towels. Bed linens had holes and grease marks. Rooms smelled of kaka and sounded like a shower running all night. No noise proofing so you can happily be involved in neighbours’ chats. Black mould along hallway ceilings traces leaking pipes.
Honestly, nothing redeeming other than location and luggage storage on our last day. Actually the rooftop restaurant was OK but the pool should be condemned. Mercure/Accor I don’t know how you can allow your brand to be associated with this hotel. True disgrace.
Date of stay: July 2024
Room Tip: Avoid please
Trip type: Travelled with family
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Reviews (354)
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Reviewed 3 July 2024 via mobile

As a platinum member, was not given an upgrade due unavailability. It’s ok but they gave me a room with the most disgusting window view and horrible facing. So dirty and disgusting. The internal of hotel is also old and rundown.
However the internal room condition is fortunately still ok.

Room tip: Avoid this hotel.
Date of stay: July 2024
Trip type: Travelled solo
1  Thank nairda68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 June 2024

An absolute shthole. I have never seen such dirty hotel. Building itself is old BUT holways inside are dirty and run down, lobby stinks with very string unbearable stench. Rooms are disgusting. Showers have not been cleaned, mold everywhere, AC vents with a thick coat of dirt in them, asked for a room change and the same story with showers and mould. It says it's 4 star hotel, I wouldn't give it even ONE! Waste of money.

Room tip: Stay away, put some few $ extra and go somewhere else.
Date of stay: June 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Meadow M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 May 2024 via mobile

Suitable for quick stay and business stay. Location is near and walking distance in KK weekend morning market. Breakfast was average. The good point i believe is near to the Jetty where tourist can opt for sea activities. By the way filter water or mineral bottle is not provided in room. But they do have direct filter water from the tap

Date of stay: January 2024
Trip type: Travelled on business
Thank jugsoon_kong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 March 2024 via mobile

Nothing special when it comes to this hotel, situated (almost) in the waterfront. Rooms are spacious, the bathroom is small. Breakfast was not so good, variety of food missing. The pool and the bar at top were ok. If you have time take a boat and visit the islands around.

Date of stay: March 2024
Trip type: Travelled with friends
Thank 81zsuzsa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 March 2024

The hotel is located in a dead end. All cars have to u-turn if you are to drive to the hotel and there's no parking. Co-incidently the hotel parking is under maintenance, the car park outside is never sufficient for the hotel guest. Only if you return to the hotel at 8PM or later during weekdays. On weekends the parking is always full. We had to do illegal parking beside the hotel.

The unit we reserved has a small kitchenette, which drinking water from the pipe and small basin to wash stuff. There is also microwave and induction cooker available. In the room, there are 2 bedrooms and 2 shower/toilet. Total of 3 A/C unit in the room, which makes it super cold if you keep the temperature below 20c.

Check in process is fast and efficient, even though my kids gave them a hard time.

Nearby the hotel there are supermarkets (tong hing) which also serve coffee/cakes and some rice/noodle. Along the Gaya street there is the night market on Saturday night and lots of dining options available. If you are driving, you might want to get the parking coupons which comes in multi color booklets and the parking spot has different price based on the color. We use like 9 sheets of the parking coupon for parking from 10 PM to next day 11:30 am.

Room tip: Grabcar is available in KK so if you dont plan to drive, you can use Grab instead.
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank kons168
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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