We are in a business trip and reached the hotel earlier due to early flight.

Upon arrival, due to we are in a rush to attend a meeting, we seek for help from front desm to just do the simple registration first and leave our luggage , once the room is ready just move our luggae to the room as we are not coming back too early however has been rejected by them.

Another weird part is the Gym room, the operation time is from 8am-5pm only and we need go to reception to collect the key , after the gym need to return the key to the reception again, my suggestion to the hotel is, not everyone can come to the gym during this tine especially we are in business trip, maybe can extend the hour

The roof top bar doesnt serve beer during our stay due to some reason, very disappointed as we invited our friend to there with a nice view and atmosphere.

A postive thing to mention is the breakfast, service quite delicious local food, other than that, seems like the management need to put more effort into improve the operation since we are paying a 4 star rates

Appreciate one of your staff Mr Hisham attended my request after I booked the room and my family was happy with the sea view room!! Thnx a lot

I booked for 1 bedroom and my friend book for another category room while she did a separate booking. When both of us arrive midnight already inform to the front desk it's a manager and all the check in process was smooth. Furthermore, I already inform her that tomorrow I will check out from the room in the morning and came back in the afternoon to collect the key.

When the next day I came back with my friend and pass the IC to the receptionist Ms Patricia inform her that we extending our stay this morning already check out from the another room u can check the booking by this IC. She refused to take the IC and looking at her colleague like know nothing!! It's okay then I still ask her *did you need the booking voucher?* She didn't answer me at all and mumbling at the back ! Hang in and out the office to look for the Reg card and key. Hello??? She didn't even want to check the IC in the system at all and educate the guest it's not extending stay 🙂 ( I just need the key only it's that hard for her to gave us the key ??) While we carry heavy grocery to wait for her to find all the way and told us that the night shift colleague didn't follow up with them. I don't think that I need to teach her how to did her job well. I don't wish to argue with ur staff at all
The thing that make me mad is SHE DECLINED TO TAKE THE IC LET ME HOLD FOR A MINUTES AND ASK HER FEW TIMES TO TAKE THE IC !!

I think she have not much experience in hospitality industry and expert in system need more proper training as well !😮‍💨