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“Perfect room but extremely strict with check-out timing”

Ogoto Onsen Biwako Ryokusuitei
Ranked #38 of 1,579 Restaurants in Otsu
Restaurant details
Reviewed 14 April 2018 via mobile

Our room was extremely spacious with a private onsen with amazing lake view. We did not get the chance to dine at the hotel restaurant as it was fully booked. Therefore I strongly suggest traveller to make reservation with the hotel restaurant a few days before check-in. There’s not much restaurant option around the area. In the end, we had our dinner at the Spa Resort Ogoto Agaryanse which is only 5 minutes from the hotel.
We were very pleased with the room and facilities. However, the check-out time is 10am which is too early. We had to get up at 6am, had our breakfast and rushed to check-out on time. We did request for check-out at 10:30am but hotel staff said they had to charge us extra if we check-out after 10am. The hotel should allow flexibility and not to be stringent. Afterall, we are customers who travelled a few thousand kilometers to be there to enjoy our stay.
In fact, we happened to speak to our nextdoor neighbour who also had rushed to check out and wasn’t pleased about it. I hope the hotel will take customers feedback into consideration accordingly.

Thank shopgirl78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 7 reviews

Reviewed 3 October 2016

Tried Japanese Kaiseki (a traditional multi-course Japanese dinner). Presentation was very beautiful, with good service and explanation on how to eat the food. Would not do again though as it was pricey and we did not feel so full after dinner

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Thank nwk84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2018 via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2018 via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2017
Google Translation

    • Value
    • Service
    • Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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