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geak623

Kudos to the front desk!

5.0 of 5 bubblesReviewed 21 Mar 2024
My compliments to the staff at the front desk. Very professional and accommodating to our family with a 3 year old. Room was very clean and quiet. The hotel is utilized by airlines as crews from different airlines stay there. Will definitely use this hotel again in the future.
Date of stay: March 2024
Trip type: Travelled with family
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Reviewed 27 February 2024 via mobile

This is a solid Hotel option with free shuttle to NRT. The shuttle is shared with the Hilton.
A twin room was ~A$80 per night and was fully equipped as needed for arrival after a flight from Australia.
Nice and handy to walk to downtown Narita and also handy for the 50 minute train ride to downtown Tokyo.

Date of stay: February 2024
Trip type: Travelled with family
Thank Albywon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 January 2024

Booked a room with D/B meal package for approx. JPY8,500/ USD 60. It was great deal considering the new year holiday period. My room on 7F was big enough for two of us and bathroom was larger side for Japanese standard.
the room temperature was a little higher for my liking (my preference is 20-21 degree), so it was a little unconfortable when I sleep. The room was generally quiet but could hear some noise of airplane departure until 22:00.

There is a buffet restaurant called "AVANTI" located near the reception, my meal package allow us to eat there. Quality of the food provided was typical " Western flavor of Japanese food" and nothing to write about home. If you are expecting decent quality of food, I would recommend eating at airport before check in. If you are with small children, then it is easier to eat there. Service is quite attentive.

Overall, my experience with this hotel was present. If I book this hotel for next trip? Maybe not becuase of food quality and distance from the airport.

Room tip: Book early for good deal. I had meal package for a small fee 7 months in advance.
Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Lagirllagirl1220
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 December 2023 via mobile

A typical 4-star hotel. The room is of a good size - about 25 sq m. Considered to be large in accordance with general Japanese standard. The furnishings and furniture are fine and adequate, but nothing luxurious looking. Same as the buffet breakfast. Adequate choices, including both western and Japanese style. But nothing special. Overall a comfortable airport hotel.

Room tip: The hotel provides shuttle service from and to the airport. And also from and to Narita Rail Station.
Date of stay: December 2023
Trip type: Travelled with family
Thank 51gregoryl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 December 2023

Been here many times and while the rooms are OK, the fitness room really need to be redone. It is really too small for more than 5-6 people. The aerobic equipment are too close together, with no breathing space.

The 711 store is a great addition, and provides options for snacks and hydration. However, a 24 hour service would be much better, as a lot of airline crew stay here and our sleep cycles may not necessary be in sync with local time yet.

Date of stay: December 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Jon C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 October 2023

Checkin process tedious and the staff ignored my pleading to help me find my glasses after I left them either on the bus or in the room after I was already at the airport. A lot of Indians work there who are not the most honest of people overall, and maybe one of them liked my 200 dollar Raybans for themselves.

Date of stay: September 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank David J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
y takahara, General Manager at International Garden Hotel Narita, responded to this reviewResponded 30 October 2023

Dear Sir/Madam

Please accept our sincere apologies for any inconvenience or inconvenience caused by the dishonesty of the front desk.
Your glasses were found on the bus as a result of our investigation.
They are currently in storage at the hotel.
We called your phone number the other day, but you did not answer, so we left a message on your voice message.
We apologize for the inconvenience, but we ask that you please contact the hotel.
Thank you.

Best Regards,

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