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All reviews canal view comfortable hotel two blocks otaru canal great location beds were comfortable train station checking in hotel is located japanese breakfast japanese standards per night two nights walking distance ii yen amenities
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Reviewed 25 June 2018

we have booked 2 days standard twin rooms city view on Mid of May . When we checked in we actually given 2 twin rooms with canal view . the hotel automatic upgraded the rooms for us.

During our stayed it was a rainy days, the hotel provided free umbrella for hotel guests to use it. A big thumb up for the hotel managements.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank woohyun28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテルソニア小樽, Receptionist at Hotel Sonia Otaru, responded to this reviewResponded 29 June 2018

Dear jeemengk sama,

Thank you so much for your recent stay. We are so glad to hear that you enjoyed the stay with us. We are looking forward very much to your visit next time.

best regards,
Hotel Sonia Otaru
Receptionist Fukumoto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2018

recommended by railway station info center, great location, just beside the canal, the room that I had has big space, i think in japan. and take a walk in the morning. fresh . comfortable bedding and facility good

Date of stay: February 2018
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
Thank ivycai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテルソニア小樽, Receptoin at Hotel Sonia Otaru, responded to this reviewResponded 31 May 2018

Dear ivycai

Thank you for staying at our hotel this time.
It is close to Otaru canal and major sightseeing spot near our hotel.
Thank you for writing reviews , and if you have a chance come to the next time,
please select to our hotel.
We will wait for your return visit.

Hotel sonia otaru
Reception Kim

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Reviewed 8 May 2018

Beautiful hotel, we did have scaffolding blocking our view but we were not inside the hotel room anyway. Great comfortable beds, and great service. Japanese breakfast experience and short walk to near attractions.

Date of stay: April 2018
1  Thank helgamog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテルソニア小樽, Hotel Sonia Otaru at Hotel Sonia Otaru, responded to this reviewResponded 11 May 2018

Dear Guest,
Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon.
Sincerely,Yuki Sekjima,Receptionist,Hotel Sonia Otaru.

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Reviewed 4 April 2018

We didn’t find out about the construction (very loud, all day long) until after making our non-refundable reservation. For this much construction, any reasonable establishment should temporarily close. An impressively thick layer of dust on the room light, but I believe it may actually be authentic Victorian-era debris, and thus perhaps protected under Japanese antiquities law. Excellent breakfast.

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank TheGrinchesDogMaxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテルソニア小樽, マネージャー at Hotel Sonia Otaru, responded to this reviewResponded 6 April 2018

Dear Guest,

Thank you very much for your recent stay at Hotel Sonia Otaru.

We sincerely apologize for so much noise and a spoiled view from the window due to the exterior wall repair during your stay.

The repair is scheduled until the end of May 2018, and we are so sorry for any inconvenience that may cause our guests.

We ask for your kind understanding. Moreover please accept our sincere apology that our cleaning crew did not check the room condition including the check of the room light, more thoroughly.

We will make every effort to enhance our service so that we can bring more satisfactory accommodation to our guests.

Thank you for your feedback, and we hope we can welcome you again at our hotel.

Sincerely, Yuki Dobashi, Manager, Hotel Sonia Otaru

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Reviewed 17 March 2018 via mobile

We had the Otaru canal view from our room. Otaru canal is just right in front of hotel.
Room is clean and just cosy for 2 person. Location is near to the train station but we took a cab in view of the heavy snow. Cab fare was abt 500yen for a 5-10mins ride.
Walking distance to Sakaimachi St.

Date of stay: December 2017
Trip type: Travelled with family
Thank SunyiLim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテルソニア小樽, front desk staff at Hotel Sonia Otaru, responded to this reviewResponded 6 April 2018

Dear LilBabySun sama,

Thank you so very much for having stayed with us.
We hope you enjoyed the view from your room and made yourself confortable in the room.
Our location cannot be beaten as we are located right in front of the Otaru Canal.
Walking distance from the Otaru Railway Station, and Sakaimachi Street is also advantage for tourists to stay.

We are currently constructing a new building, repairing the exterior wall; the new building will be open probably at the end of this year.
We are looking forward very much for your visit again in the future.

Best regards,
Hotel Sonia Otaru
Yuichi Fukumoto

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